Customer ReviewsforFlooringInc.com

I placed an order for 6 tiles on Saturday, March 2nd. I had a problem with the order as each time I got to check out either the quantity changed or the color changed. After three attempts, my selection was saved. I processed payment. I received an e-mail confirmation and the size and color was incorrect. The link to check my order was broken and it still not working. I started calling immediately. Since Saturday, I have called almost a dozen times, sent numerous e-mails, tried to use the text and chat option. You can call, wait on hold (hold time is 2 minutes...hold time is 3 mins.) then after ***** minutes an automated voice will come on and say "due to unusually high call volume we are unable to take your call at this time" and they hang up on you. EVERY TIME. No one is responding to me. Today is Thursday, March 7th. The package (wrong merchandise) was delivered today. I never heard from Rubber Flooring. I filed a complaint with Paypal, my credit card company and I am going to file one with BBB. This company is a scam. Dig into their reviews. I have sent another e-mail asking for an RA number to return these tiles. I am on hold again trying to get an RA number and was told the hold time was 2 mins. I was on hold for 11 mins when I got the same "we are unable to take your call at this time due to unusually high call volume, please leave a message and a highly trained specialist will return your call within one day" I left a message. This company is a scam. The 5 star reviews are fake. Try calling yourself before ordering and see if you get a live person. Don't call the "sales" number. Buyer beware. Do you homework. My next correspondence will be with the BBB. I have all of my e-mails, text, and phone logs to show I have made several attempts to contact Rubber Flooring and they have completely ignored me.

*******, I do apologize for the inconvenience you have experienced with your order. I was able to see that your order has been refunded in full at this time for $51.52. If you have more than one color in the cart you will need to select the correct color you are wanting to purchase and on the product page our website you need to select the correct color. Although you received a color you were not wanting and I do apologize for that once again, our website does not select a random color at checkout. also prior to paying for the order you are provided with an opportunity to review your order to confirm it is correct a couple of times before adding in your credit card info and hitting submit payment. ? We understand that at times errors may occur and we were more than happy to assist you with a full refund back to your account on 03/08/2024. Please allow 3-5 business days to see the refund reflect back into your account. If you would like to keep or donate the tiles you purchased incorrectly please feel free to keep them or donate them at this time.

I would never order from this customer. Here is why.1. I received a confirmation email immediately after placing my order. The link to view my order/order status was broken.2. A couple of days after order was placed, I received an email stating that it would be a week late.3. Waited on a call for customer support for 15 minutes when the queue stated 4. The support representative informed me the entire order had in fact been pushed back, but would ship on the new date. I asked about a refund, but was told it would be a week or more before the money was placed back into my account. This left me without an option to get different tiles to install from local resources and install during my vacation (which is why I ordered for that date).4. When the tiles did come, it was only a partial order. I received a new email stating part of the order had been pushed back once again.5. I called support. Waited 20 minutes this time when the queue stated it was a 2 minute wait. This support representative put me on hold to sort the order issue out. After being on hold for another 20 to 30 minutes, I was hung up on. I called back once again, but received no answer after another 20 minutes in the queue.6. Second batch (same order) showed up 10+ days late. Once again, this was only a partial. I received another new email that night stating my order has been delayed. This time MY ORDER WAS DELAYED ANOTHER MONTH! Not only that, check out how they offer to help. This is a line from that 3rd email. "This ticket was created on your behalf as all of our agents are currently helping other customers. We appreciate your patience and we look forward to assisting you, due to our high volume this may be within 5 business days." What!?It is a straight wrong to say you are going to ship on a certain date, and then string me along for a month and a half by dropping partial amounts and giving a new email. You had no problem taking my money and leaving me hanging. I'm at a loss.

****, I'm truly sorry to hear about the frustrating experience you've had with your order, including delays and difficulties in communication. It's understandably frustrating when expectations are not met, especially when dealing with a significant purchase. Our agent ******* reached out to you and left a voicemail with you offering to increase your discount due to the delays but he has not heard back since 1/5/2024. We will attempt to contact you again.

Both customer service agents that I worked with were very helpful. They were able to set up my delivery date later as requested.

******, Thank you so much for taking the time to leave us a 5-star review! We appreciate your support and are thrilled to hear that you had a positive experience with our Team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

I recently ordered 56 rubber tiles on order#*******. One of the tiles was damage. I call and spoke with a representative named ****. Her customer service was professional, friendly and expedient. The next business day, she notified me that I would be receiving a new tile to replace the damaged one. I am very satisfied. Thank you ****.

****, Thank you so much for taking the time to leave us a 5-star review! We appreciate your support and are thrilled to hear that you had a positive experience with our Sela from our customer service Team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

****, Thank you so much for taking the time to leave us a 5-star review! We appreciate your support and are thrilled to hear that you had a positive experience with our Sela from our customer service Team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

************************* was EXTREMELY HELPFUL AND PATIENT! She went above and beyond and looked into the delivery situation that was causing frustration. I received detailed information and had a better understanding of what to expect. My order # is *******. Thank You, agian, Sela!

*****, Thank you so much for taking the time to leave us a 5-star review! We appreciate your support and are thrilled to hear that you had a positive experience with Sela from our customer service team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Delivered exactly what I needed and every bit as advertised. With wonderful customer service.

****, thank you so much for taking the time to leave us a 5 star review. I am glad Sela was able to assist you with providing you with the tracking info for your order.

I would love to give it no stars. I had to return the flooring in two packages back. Been a month, and have not been refunded yet. They say they have only received one package back. I have return receipts to prove they have both packages back. The tracking number says that rubber flooring inc has them both. Will never buy, nor tell anyone else to buy from them.

********, Thank you for letting us know about the issue you experienced with your order. I saw your review on ****** and that it had been updated to a 5 star review. Thank you for that, I'm glad ******* was able to get your issue straightened out.

Order #******* Sela was very helpful correcting my original order items that were shorted and enabling me to return the box which I received but did not order.Sela, thank you for your assistance and cheerfulness SJK

*******, Thank you for sharing your positive experience with Sela and your order correction. It's wonderful to hear that **** was helpful in resolving the issue with the shorted items and facilitating the return of the incorrect box. Their assistance and cheerfulness made a positive impact on your overall experience .It's always great to receive excellent customer service, and I'm sure Sela will appreciate your kind words. If you have any further questions or need any assistance, feel free to reach out. We're here to help!