ComplaintsforUnited Metro Property Management

• Initial Complaint

  09/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My air conditioner went out on August 1st. I notified ****** from maintenance about the problem with the ** the same day. ****** works for united metro as the head of the maintenance department. The following day an ** vendor for the company came to look at my ** unit. The vendor didn't tell me what was broke or what was needed to fix the **. The vendor told me the ** was fixed and the hose would be cooled down 4pm that day. I called back at 4pm on the august 2nd and notified them that the house was still hot. They promised to have someone come out on august 3rd. On the 3rd I was told a part was broken and it needed to be ordered. I was not told what part needed replaced. I reached back out to maintenance on august 15th to check on the part. I was told by ****** that I needed to be patient and once the part comes in they would be over to fix the **. They sent a portable air conditioner to the apartment on the 16th to help cool the bottom floor of the house. My grandson ****** me a portable unit on August 13th and with both units running the bottom level of the home is barely cool enough to stay there. My granddaughter and I have been sleeping on the cough in the bottom level of the house to stay cool at night. The second level of the home is uninhabitable for more than 5 minutes. I have not heard any updates since the portable unit was brought to me on the 16th. I have been without ** for over a month now. Every time we do laundry or make food the house is made even hotter. As helpful as the portable ** units have been they simply aren't enough and this is not sustainable for myself or my granddaughter. I have a 12 year old granddaughter that lives with me and our animals, I have tried multiple times to reach out to resolve this issue and I've been told to be patient or not answered at all.

  

  Business response

  09/06/2022

  ******,
  
  Thank you for bringing this to our attention, and we are very sorry to hear that your ** unit is still not working. 
  
  The fact of the matter is that the homeowner did choose to have the ** unit repaired versus replacing the entire unit. Because of that decision, our ** vendor had to order a part, and thanks to our current economy, some parts take a lot longer to arrive than others.
  
  We spoke to the homeowner about your request, and they have authorized us to do the following:
  
  1.Drop off another portable ** unit for you to use until the part for your ** arrives and is installed.
  2. Refund your September rent payment. This will appear on your tenant ledger as a credit so you can use it towards paying October rent.
  
  Again,we apologize for the length of time it has taken to repair your ** unit. As soon as the part arrives, our ** vendor will contact you to make arrangements to have it repaired. 
  
  Thank you for your patience.
  
  ***********************
  Vice President
  United Metro Property Management
  

  Customer response

  09/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩