ComplaintsforShowcase Honda

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the auto shop two days ago and he honoured a price for a used car and when I come in two days later they increased the price by 6000

  Business response

  04/11/2024

  The vehicle was advertised for $17900 + fees and will honor the price. Customer wants $14,000.  

• Initial Complaint

  02/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On August 2023, I had my ** unit overhauled at Showcase Honda, ***. **. *** service technician ********************* finance charged me over $4,000 for the fix. However, now that the summer months are approaching and I am now noticing that the ** unit is not cooling the cabin. I have tried scheduling follow up appointments to correct the problem, but no one in service will call you back or even be easy to get on the telephone. This dealership does not have my trust any longer after being ripped off and getting no results! Shut them down.

  Business response

  02/23/2024

  We will call this customer and handle their complaint. 

  Customer response

  02/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On January 20, ****, my husband traded in our 2019 Honda Ridgeline for a 2023 model. We paid $41,236.00 for it. Now, Showcase Honda sales people call my husband incessantly trying to sell him a new truck. My husband is 86 yrs old, with ***********, in a wheelchair, unable to drive and with cognitive impairment. But, he wanted 'us' to have a new truck, so I agreed. His caretaker took him down and he did all the paperwork and I went down later and saw the truck and asked if it had all the same same bells and whistles as our 2019 and the salesman assured me that it did. I noticed it didn't have the tab for the a heated steering wheel. The salesman checked and said that it didn't, but, it had everything else that our old one did. I drove it for 2 days and could not figure out the navigation system. So, I finally called the service department to ask how to put it on. They informed me it had no navigation system. I called the sales department back and said they had misinformed us and that we didn't want one without a navigation system. They said they would find one for us. That was last week, and we haven't driven it any more since they told us it had no navigation and I told the salesman I didn't want it and that we wanted a new one with the navigation system. Now, they say they won't get us one, that it would cost us something like $7000.00 to get ** one with navigation as ousr is now considered used. I feel they used predatory practices on an old man who can't even drive. They blatantly lied to me. And now we have a 'used' truck that is not at all what they promised us. I feel like they took advantage of an elderly couple so they could make a sale. This isn't going to bankrupt us or ruin our life. But, we feel they preyed on an old man and took advantage of the situation. I feel they were ridiculously dishonest with us and refused to try to make this situation work. I am just going to let this truck sit until we figure out what we want to do. Thanks for helping us.

  Business response

  02/15/2024

  We apologize for the issue you are having and will contact you directly to try and rectify the complaint.

  Customer response

  04/03/2024

  *****, I do wish to reopen my case. Showcase Honda has not contacted me, except for one person who called while I was at a ******** market on a Saturday morning with my granddaughter. It was noisy and not the place for a conversation, so I asked if he could call me back in several hours. That was the only time they have contacted me. I tried, several days later, to call the number, but, it was the general number for Showcase, and I had no clue who had called me.
  My desired resolution is to get the truck we were told we were getting. I know there might be an additional fee, but, not the outrageous fees they gave my husband. They told him they couldn't take it back as it was now used....it had 220 miles when we bought it and know has 300+. I got the feeling that they thought my husband would do whatever they said, as his is elderly, obviously disabled and confused and unable to drive. I now have a truck sitting in my driveway that I haven't touched since 2 days after we bought it.This is just wrong.
  Thank you for any help you can give. I will wait to see what their response is before pursuing some of the other options you mentioned.
  Thanks you for caring!
  *************************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  May 7th, 2023 i bought a used 2021 ******* Sonata that i was told was in WORKING condition. May 12th, just 5 days after leaving the lot with my car i already had to return it for service due to the car having a crank no start issue. My car has been in and out of service 8 different times for a total of 170 total days of my car in service. I have owned my car for a total of 261 days and over 65% of the time i have owned the vehicle it has been in a service yard while they struggled to find the issue. I am going to write a complaint to ******* motors separately, but i wanted to include the dealership i bought the car from because i believe they sold it to me in bad faith. I put a lot of money down on the car and i make monthly payments for a car i have barely possessed. When the issue was just starting, less than 30 days of owning the vehicle i tried to take the car back and roll out of my loan because there obviously a significant issue with the car, and the salesman, the sales manager, and the department manager practically told me i was s*** out of luck unless i wanted to trade the car in for $4,000 LESS than what i owe on it. So not only do they sell me a bad/faulty/lemon vehicle, but they also offered me a terrible trade in deal and had no intentions of helping me get out of the piece of s*** car that they sold me. I still have the vehicle, and it is still giving me issues. I would never recommend that anybody takes their business to showcase Honda because they are scam artists, theyre disingenuous, theyre not helpful, and they most certainly do not care about the customer

• Initial Complaint

  11/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 09/30/2023 I purchased a pre-owned 2018 ******* Santa Fe from Used Car salesman ***********************, paying in full the asking price plus fees and taxes (15, 000). The car, however, proved to be high insurance and poor gas mileage, so I proposed a trade in of comparable value. ************** stated that he would research the possibilities and call back the next morning. He didn't, and so I tried to call him. He left me on hold for a full 20 minutes until I finally gave up. He has never tried to re-contact me. I then contacted the manager, but received a weak response. I was also offered less than half the Blue Book value for the *******. Obviously, once they have your money, that's IT for you.

  Business response

  11/09/2023

  We will contact the customer and see what we can do to help **********************

   

   

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 15, 2023 I purchased a 2021 Honda Insight from Showcase Honda. During my test drive, on August 12th, I noticed that the windshield wipers were worn out and let the salesperson know that they appeared to need replacing. The windshield wipers were not replaced before I drove the car off the lot, and I found this out when they fell to pieces during a heavy rainstorm just a few days later. I purchased and installed new wipers at an auto parts store for a total of $76.07, and called Showcase Honda to see if I could get reimbursed for this expense. I was told that I could receive a reimbursement if I sent my receipt to my salesperson, so I did this on Monday, August 21st. I followed up on Friday, August 25th and still received no response. Between then and now, I have called Showcase Honda at least ten times, and spoken with almost as many people, including managers **** and ******. In late September, **** informed me that a check had been cut and should be in the mail the next day; however as of today Showcase Honda's accounting department has no record of this and I have received no check. I followed up with **** via email on November 1st, and spoke with *************** day. ****** said he would speak with accounting and call me back the following day - that never happened. Just now, I spoke with a sales representative who elevated it to their Director, either *********************** or *********************. I was told that a check would be cut tomorrow for $80, but unfortunately at this point I don't believe or trust anything I am told by anyone at Showcase Honda so I am filing this complaint to make sure there is accountability in following up on this matter. If I had been paid an hourly rate for all the time I've spent following up on this at this point, it would total several hundred dollars.

  Business response

  11/07/2023

  Please let the customer know check was cut however looks like it was never cashed. We will cancel the check and reissue another one and will send out in the next day or so.

  Thank you!

   

  *********************

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car in for a leak found to possibly be the main oil seal .. they looked at it and said it was the tork converter leaking.. and spoke to my partner who is NOT the owner of the car I am!!! **** the maintenance representative didnt even make sure I was included in the conversation only to the man in my life .. then **** said he explained to me .. no the ****.. about a $76 charge for the main seal.. they said they found themselves had a seepage and warranty would cover all but $76..again never discussed with ME the legal owner .. then got my car back the next day and they had disconnected my house keys and hub key and all I got back was the hub no house keys or Honda lazer key and said I lost them .. when I left the keys in the car in the drive up service area and waited for enterprise to pick me up with my rental .. and then speaking with the general manager you can go to ******* and pay $2.99 for a new key Seriously!!! Again put the blame on me!!! No apology what so ever for losing my keys!!! I want the keys back or reimburse for the cost of replacing and apology for losing them in the first place .. or do I file police report???

  Business response

  09/28/2023

  Good afternoon - Showcase Honda is willing to reimburse you up to $150.00 for relavent items addressed in your complaint. 

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/13 my wife and I went to buy a vehicle. In text with ******** asked if the add on products listed could be removed from the sale. *** replied with "we'll do what we can." I went to the dealer and ***** was the sales guy. I asked multiple times to have the add ons removed and he took one of the three off, but he said other 2 were required to buy the vehicle. I took his word that they were required and went to **** in finance. **** had us sign two sets of documents and said he would email us copies and we may have to redo things. **** never emailed the documents. Days later **** sent documents to sign again. I notice one of the add ons was omitted from the sale and the cost of it was added into the price of the vehicle. I asked **** about it and he said he didn't know what I was talking about. I talked to ***** and he said it was in the computer and **** didn't need to put it on there because the "bank didn't need to know about it." It's now days later and 3/23 and **** called and left me multiple messages telling me things had to be signed now. I felt pressured to sign and I signed. I request information about the omitted add on in text to **** and he responded with "hello?". I looked over the documents and the one add on they did give me a paper for said in the document the I understood it was optional and not a requirement. I emailed ******* from customer relations and she had ***** call me. I complained about how I was lied to and how no one would give me info about the second add on. He attempted to tell me it didn't happen that way he said and that ***** would have been happy to remove both items if I had asked. He said he would look into it and call me back. I gave him a specific time not to call back and he called back exactly when I told him not to call and then he would not return my calls. I emailed ******* again asking for a response in email and got no response. Emailed again a week later and no response again.

  Business response

  09/14/2023

  Good afternoon,

  We are in contact with the customer about a resolution. Waiting for him to contact ********************* the *** here at Showcase Honda.

   

  Thank you

   

  *********************

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I was looking to trade my Honda Passport for the newer one. I got a call from a guy named *************************. On the phone I told him how my credit looked and what I wanted to do. He stated, Ok so Ill reschedule you for sat then and I no its got low miles and thats why youll be in a great position for a lower payment, do you still want to come get into the new year ********** youll have all your warranty coverage again for 3 more years. No money out of pocket i am one of the floor managers and Ive been in the business sense 05 we will have you leaving with a lower payment full warranty and a smile promise is your credit still pretty good? He then changed it in the store. When I told him I didnt like this he said, well it will be a short term lease. When we pay off your trade we are paying off $30k and your credit is going to shoot up by 100 points. In June or July, you come back and trade the pilot for anything you want on the lot and you pick your payment. I will make a reminder in my calendar to have you come in. So in June I go back and ** told no this cant happen. You have to make X amount of payments and your credit.. I said thats not what I was told by *******. They get him and he says, I didnt say that. I said you could come and refinance it to lower your payment. We were going off of your other lease. I said no youre not telling the truth and my trade wasnt a lease it was financed. And I found out you dont refinance to lower payments on a lease cause theres no interest. I have been in touch multiple times with the ** and another manager and no one returns my calls or emails and no one wants to make this right!!! The dude lied!!! They know he did. I was even told by Honda financial to take the pilot and trade it for something else and the dealership wouldnt do it!!! Now its either do a voluntary surrender and s**** up my credit or keep it and just deal with it. I also had to pay money out of pocket after he said I wouldnt. See attached

  Business response

  03/05/2024

  We are truly sorry for the bad experience you had here at Showcase Honda. Feel free to reach out to *********************** at ************ and we will see what we can do to rectify your complaint

  Customer response

  03/05/2024

  I was told to reach out to this person before and got no response.  I reached out again as instructed from this complaint and no answer again. I left a detailed message. I do not expect her or anyone from Showcase Honda to make this right or contact me considering no one has since I initially filed the complaint. 

• Initial Complaint

  07/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I recently purchased a Honda crv sport from this dealer. The sales person stated they had a gray honda crv in stock. They had me test drive a red Honda. I told the sales person I liked the vehicle but needed it in gray. He said he had one. He helped me get financed but when I went to sign the paperwork I found out he financed the red Honda and that is when he said he did not have a gray one. I felt pressured after being there for so long and signed the paperwork. I have had none of the paperwork presented to me, or emailed to me. Only information about add ons, I was pressured into buying. I have emailed the general manager and the manufacturer and no reply. This car sticker states that I even paid 455 for the premium color I did not want.

  Business response

  08/03/2023

  We have exchanged her vehicle out and is happy! Thanks 

  Customer response

  08/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩