ComplaintsforEarnhardt Kia

• Initial Complaint

  04/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I entered into a new lease agreement with Earnhardt Kia on Feb 27th. The deal that was shook on ($690/month), and that I physically signed, is not the same as the cost that was input into the finance agreement ($743/month). No additional add-ons were added during the signing process that would result in an increase in cost/month. The sales associate pressured me into signing at that time, and rushed me through the process (giving me less than 5 minutes to go through the docs). I had voiced several times that I needed to leave to pick up my kid from school (an hour away) and I could come back to sign another time but they would not let me leave until the documents were signed. When I indicated again to the finance associate that I needed to leave, the finance associate ignored me and acknowledged some of the finance docs on my behalf to hurry along the process. Additionally, they had me acknowledge that I received a copy of the docs via thumb drive, which I did not receive. I was not given a copy of the finance docs until March 12, even though requested several times prior (on Feb 28th, March 5th, and March 12th). Furthermore, I requested Wisconsin registration and plates because I have ******************* (which they were aware). The sales associate agreed. When the plates arrived, they were AZ plates, making my insurance invalid for the vehicle. I had to re-register my car in ** even though they charged me for AZ registration. I am seeking reimbursement for the cost of AZ registration and an adjustment on my lease agreement that the finance associate completed on my behalf.

• Initial Complaint

  09/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My vehicle is in your shop being worked on and I was given a rental car. Today while driving, the cars tire had a blowout. My son-in-law came and changed the tire, putting a temporary tire on that is limited to miles driven and speed. I called your dealership to schedule me coming down to replace either the tire or the car. Your internet sales manager was extremely rude and condescending, telling me that its my issue and not the dealership. That they cant do anything because the service department is closed until tomorrow. To call back tomorrow morning. I asked to speak to his manager or the main manager there and he refused to transfer me. I even explained that I had my 5 year old grandson with me and I didnt feel safe driving the car with this temporary tire on. He disregarded and ignored all my issues and told me there was nothing they could do for me, while still refusing to transfer me to a manager there. My son in law also called to speak to a manager and the same individual answered, asking questions to see if it was the same related issue, to refuse to transfer his call as well. He said they were busy and he would have them call back and they never did.

  Business response

  09/18/2023

  Earnhardt Kia on Bell Road was sold to ****************************** in August 2021.

• Initial Complaint

  06/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Bought a 2023 Sorento *** in late 2022. I have been trying to cancel my ************* they sold me since January 2023. Nobody will call me back, I have called the **********, I have called head office, I have gone into the **********, I have tried chat - just no response other than someone will call you and they do not call you back. When I bought the vehicle the finance person told me to get the gap insurance, once you sort it with your insurance or pay the car off just call us and we will cancel the gap insurance.I can't get a human at *** ********** to talk with me about cancelling the gap insurance. selling you a car - plethora of people that are willing to chat with you.. Poor customer service. I am requesting help to cancel gap insurance and to credit my account with the 6 months of gap insurance I paid that I been asking to cancel.

  Business response

  06/30/2023

  *************** did not purchase her vehicle at issue from Earnhardt Kia, or any other dealership in the Earnhardt Auto Group.  Our former Earnhardt Kia dealership was sold to ***************** in or about August 2021.  Based on her complaint, it appears likely she purchased her vehicle from them. Thank you.

  Customer response

  06/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  04/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a 2019 *** ****** Lx still under warranty. There is a present fluttering/grinding sound when accelerating ***** mph. This is the third local *** ********** I am attempting to file an appointment to have my vehicle looked at. I called the service department about 4 times over 1 hour. I tried the finance line, I spoke with *****. He was able to get ******** the service manager on the phone. Right off the bat I was told they do not pay for a rental. *** pays for the rental. I was also advised I will be without a rental vehicle until my car is diagnosed. This ********** is not honoring the certified pre owned warranty. ******** then proceeded to say they could not do anything for me without an appointment. Unbeknownst to ********, I made an appointment request on their website before placing my phone call. I would like to be contacted as soon as possible. I would like to set up an appointment and arrange for a rental vehicle while I leave my vehicle for service. Please contact me when you get a chance. I would like to resolve the mechanical issue with my vehicle. I will be pursuing legally if I do not hear back from you 5/5. Thank you.

  Business response

  05/02/2023

  We sold Earnhardt Kia in August of 2021 to ******************************

  Customer response

  05/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will be sending this complaint to ******************************.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ************************* and I am an elderly adult. I signed paperwork for a vehicle from Earnhardt Kia in ****** ** that I put down monies on a signed paper work. When I left I was told the vehicle would be arriving at the dealership on one date then that date changed 4 times over the course of a month. When the vehicle got to the dealer they changed the overall price of the vehicle even thou they changed the monthly note and interest. So I didnt take delivery of the vehicle. Then before I even got there to the dealer they had a monroney sticker in the window that was $6500 over the msrp of the vehicle. That price was $28,000 for a base model 2023 Kia **** lx. Why would you put the sticker in the window when the car is already sold? I am still waiting for my $4000 down payment to get returned. The manager also told me named **************** do believe that he would pay the first car note and they didnt honor that when I came. Also I was given a survey of the salesman by the name of *********************************. Email is ******************************************** I called and asked for my refund and ****** told me I cost him money and if I want the money back then to come up there and get it. ****** needs to be fired for talking to a customer like that. That is not the way Mr. ******************** would want employees talking to customers. The way they handled this entire transaction was wrong. I would like an apology from a manager and a person from corporate office and I would like for ************************ to not be able to talk to another customer in that manner. We only went her because we know many friends that bought from here but I will not refer any to ever go here. This is a mess and I still want my $4000 down payment back asap. Also they should not be able to legally mark an invoiced $19,000 vehicle to a whooping $28000. That is fraud if you ask me. Even marking it up from MSRP $21,220.

  Business response

  10/26/2022

  ********** (PK) is aware of ******************** concern.  On or about September 23, 2022, ****************** signed an agreement and made a down payment to purchase an incoming 2023 Kia **** LX that had not yet arrived at the dealership.  The arrival of the vehicle was unavoidably delayed due to the shipping delays and abnormalities that have become so common in the current market for vehicles;however, when the vehicle arrived on October 10th, PK let ***************** know immediately.  When ****************** came to pick her vehicle up on October 13th, she mistakenly believed that the payment and interest rate for the vehicle had increased.  In reality, her payment and interest rate had actually lowered.  ****************** nevertheless demanded on terminating the deal, getting a refund of her $4,000 deposit and left the dealership.  PK promptly agreed to ******************** request, and ultimately refunded her $4,000 down payment to her when she came to the dealership on October 19, 2022.  PK denies any wrongdoing or that the dealership has violated any laws or regulations.   
  

  *********************/Authorized Representative of the dealership

• Initial Complaint

  09/27/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  A traumatizing experience is putting this mildly.They cancelled the sale contract 2 weeks after we have the car we bought and had sold my trade-in before getting my credit approved by the bank. They wanted me to lie and make up fake companies to convince the bank to approve my credit.So they left me and my family with no job, no car and with just $1,500 in our pocket for the trade-in.I wish no one has to go through this same experience. My husband has no job because he was a delivery driver, so we have 2 kids, with no income. ****** the manager told me he could offer me another vehicle instead of my trade in money and when I get there he told me he didnt have any vehicle to offer me, so he just made me lost my time again.People beware of the shady business practices this dealership engages in. I hope *** would realize it and do something about it.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We traded in our 2019 ************ and purchased a 2022 ************ back in June. We were told we would be receiving a check for cancelling the *** insurance on the 2019 ************. We were made to go back there because there was a problem with the paperwork and had to sign everything all over again. We then called and inquired about the check for the *** insurance and were told they forgot to give us the form. Four weeks went by and no one called us, we had to call them. Now it's the end of August and no check has been received and no one will return our emails or phone calls. I thought we had found our forever dealership, but after the customer service we have received, we will never go back there nor recommend them to anyone. I am also going to change my ****** review on this company. Please just give us the money you owe us!

  Business response

  09/07/2021

  The dealership is aware of ****************** concern. The dealershiphas reached out to ********** the provider of GAP insurance and who are responsible for issuing the refund. Easy Care only issues statements once per month and can takefour (4) to six (6) weeks to be issued. Although there is no excuse andEarnhardts does not admit fault, the cancellation has been processed and therefund is expected to be mailed via **** to the address provided by **************** the week of September 20th.The refund will be for $495.55.  
  
  ****** De Los ******/Authorized Representative of the Dealership

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩