Customer ReviewsforChapman Hyundai Bell Road

Arrived to this location on 01/18/2024, as service advisor *********************** expressed to bring my vehicle in to have the following completed: diagnostic test, review why my vehicle is NOT starting after being returned to me by Chapman Hyundai *******, noises from under the engine, recalls and identifying why the vehicle vibrates when accelerating. When I arrived with my vehicle, ***************************** the service manager proceeds to pull me to side and express the dealership will not be repairing my vehicle due the dispute of the charges. I'm unsure as to why any manager thinks they deserve money when they did NOT complete the initial service requests in its entirety. Furthermore, your service advisor *********************** advised me to bring my vehicle and I have documentation of such. Highly suspecting racial profiling from directly ***********************, *****************************, *************************, and *****************************. My advice to anyone making any form of business with this dealership in particular, it is best you record and document everything said. They will also try to steal from you as they did me and I have clear documentation of it! RECORD ALL EMAILS, TEXTS, AND CALLS FROM THIS DEALERSHIP AS THEY INTENTIONALLY WILL LIE!

Mr. ******************** We sincerely apologize for the recent experience you had with our service. Your satisfaction is of the utmost importance to us, and we deeply regret any inconvenience this may have caused

Horrible experience with service. I had my Hyundai Elantra towed there for a repair. They gave me a quote for $687, and I accepted that quote amount and asked them to go forward. After my insurance went down there and did an estimate, I called Hyundai to schedule pickup of my vehicle. The service person told me they changed my owed amount to over $1400 because "that's what the insurance quoted", and they use their pricing. They already did the repair without my permission at the $1400+ price, and demanded that I paid that amount, even though I ONLY agreed to the $687. After being transferred to the "service director" ******, I had a very heated argument on the phone with him where he accused me of being "greedy and wanting to pocket the extra insurance money", as if HE wasn't trying to rip ME off. He then lied and told me that it's "the rules of insurance" for them to charge me the amount that insurance quoted. I told him I did not authorize the repair at that amount, and that I also called my insurance and asked them about the situation. Insurance told me that I have the right to take my vehicle anywhere for repair, and that if I wanted, I don't have to have anyone do a repair, I could just keep the money myself. So why did ****** lie and tell me that I am OBLIGATED to pay them the amount that insurance quoted? Insurance sent the check to ME. They did not pay Chapman directly. So it's my decision, not theirs.After this argument, ****** threatened to call my insurance and tell them to cancel my insurance check since I told him I'm not paying him the amount he's holding my car hostage for. I then called my insurance, who told me that he cannot do that. Eventually, the original service person "***" called me back and told me they "fixed the issue" and that the price is back down to the original $687.What a joke, how many poor old people does this dealership rip off, threaten, and verbally abuse every single day to get extra money for no extra work? All of them.

************** I want to extend my apologies for the experience you had at our service center. I appreciate you taking the time to bring this matter to our attention, and please know that your feedback is invaluable in helping us improve our services. I have thoroughly investigated the situation you described, and I can understand your frustration. What you experienced does not align with the level of service we aim to provide to our customers. I want to assure you that we take your concerns seriously and have taken immediate action to address the issues you raised.After our internal review, it was evident that there was a miscommunication regarding the repair costs and the involvement of your insurance. I sincerely apologize for any confusion caused. Our team should have been more transparent and respectful in their communication with you. I have spoken to ******, the service director, and the rest of the staff involved, addressing the inappropriate behavior and ensuring that such incidents will not recur. I want to confirm that we have rectified the situation. The repair cost has been adjusted back to the originally agreed upon amount of $687. I understand that this does not make up for the inconvenience and frustration you experienced, but I hope it demonstrates our commitment to resolving this matter to your satisfaction. In addition to addressing the immediate issue, the price of the repair has been adjusted and you will be keeping the difference. we will be conducting additional training for our staff to ensure that they are well-equipped to handle similar situations in the future. We value our customers deeply, and your experience has highlighted areas where we can improve our customer service protocols.If there is anything else we can do to assist you further, please do not hesitate to reach out. We genuinely appreciate your business and the opportunity to serve you. Thank you for bringing this to our attention, and please accept our sincere apologies once again.************************** Manager ************

I would give zero stars if I could. Back in June my husband and I put a $1,000 deposit down on a 2023 Hyundai ********************** We were told by the sales guys that it will take about **** days to arrive to the dealership as the car was just delivered to port. 2 weeks went by, and we heard nothing, we had a planned vacation that following week, so we went on vacation and still heard nothing. My husband called when we got back and the guy on the other end of the phone said 'oh, no one called you, well I'm sorry to say but the car you put a deposit on was damaged at port and we are not able to sell it." Our deposit was automatically moved to a **** Tucson which we had no info on as every car being delivered had different specs. We asked for our deposit back because we were not getting the car we agreed on. We were told "oh sorry you signed a non-refundable agreement" yes, we remember signing an agreement for a 2023 Hyundai ************** NOT a **** that costs more. My husband went down to talk to someone at the dealership and said this extremely rude guy printed out the signed agreement and slapped in the counter and said "isn't that your signature." Yes it was but again it was for a 2023 not a **** with a higher price tag. They are treating us like we are criminals. The car that we wanted was damaged at port and not sellable, there were no other cars on the lot we were willing to settle for and still they refuse to refund our deposit. If you value your money sear clear of this place. It is extremely bad business to treat us like we did something wrong when this entire situation was out of our control.

I'm sorry to learn about the frustration you've been experiencing. We want to extend our sincere apologies for the inconvenience and miscommunication that have marred your experience thus far. We genuinely understand your frustrations and are committed to addressing your concerns promptly.First and foremost, we deeply regret the delay in providing you with accurate information about the availability of the 2023 Hyundai ********************** the model for which you initially placed a deposit. Unfortunately, when dealing with port delivery services, there are instances where obtaining firsthand information becomes challenging, affecting our ability to communicate effectively with our valued customers. In cases where a new vehicle sustains damage at the port, our policy is to deliver the vehicle as initially quoted. This approach allows us the necessary time to rectify the issue and ensure a satisfactory outcome. We acknowledge the significant inconvenience this situation has caused you and your husband, especially considering your planned vacation. Our offer of the ********************************************** response to the 2023 model's damage at the port. Our intention was to provide a favorable and welcomed resolution. Although we always strive for excellence in our service, it is clear that we fell short in delivering the level of communication and transparency that you, as valued customers, deserve. After reviewing your file, it appears that our team has made efforts to communicate all available updates. We understand that these updates may not have aligned with your expectations, but rest assured that our team has been diligent in relaying the information we received concerning this issue and the new inventory.We deeply apologize for the inconvenience this matter has caused you and want to assure you that we are committed to bettering our services moving forward. Your satisfaction remains our priority.

The managers and finance director ****, openly admitted to s******* me out of $4k ABOVE our agreed upon amount through extortionist paperwork practices and claims their reasoning is "every dealer does it because we have to make a profit. It's perceived value, I'm not giving you your money back." The only reason why I even got $2k back is because I showed them their intentional lie in the finance papers that I had to calculate on my own. For the rest of the $2k, he told me to feel free to consult an attorney but I'm not giving you the remaining money. I wouldn't have even given you the $2k but some manager did it without telling me so you're lucky you're even getting that.I'm pretty sure he's going to punish his staff for NOT adhering to his financial scam system and trying to make up to me.At least the unethical, illegal dealing liar is being honest about being dishonest.

Dear ***********************, I hope this message finds you well. I am writing in response to your recent communication regarding the unsettling experience you had with our services. First and foremost, I want to express my sincerest apologies for any confusion or frustration you *** have experienced during the purchase process.It is truly disheartening to learn that the confusion surrounding the terms of the agreement was not adequately addressed before you signed and agreed to the terms. We always strive to be transparent and provide clear explanations to our valued customers, and I apologize for any oversight that *** have occurred in this instance.I completely understand your perspective and acknowledge that you entered into the agreement with good faith. However, I would like to address the issue of deception that you mentioned. Our intention is never to deceive our customers, and all the relevant documents provided to you should have clearly stated the detailed figures of the transaction. Nonetheless, it is evident that we failed to communicate this information effectively, leading to the unfortunate misunderstanding.After receiving your concerns, I immediately consulted with my managers to investigate the matter further. It was brought to my attention that a refund of $2,171 was indeed issued to address the issue at hand. This resolution was agreed upon, and I want to assure you that we take our customers' satisfaction seriously.In light of this incident, we are actively working to improve our communication processes and ensure that such situations do not occur again in the future. Your feedback is incredibly valuable to us, and we are committed to using it as a stepping stone for enhancing our services.Thank you for bringing this matter to our attention, and we genuinely hope to have the opportunity to restore your faith in our company.Best regards,************************* General Manager

Through the ****** Auto program, I was referred to Chapman Bell Road Hyundai on Bell Road. ****** negotiated the price on the 2022 Hyundai ******, but the problem came with the financing. Before visiting the location, ****** sent me the name of ***************** who was my sales person contact. I emailed him to ask about the current loan rates and he told me the Hyundai ****** was ****%. When I went to negotiate the financing for my car, ************* told me that **** is not in finance and there is no such thing as a ****% finance rate. I have an extremely high credit score, and he would not send it out to various loan agencies stating that it would greatly affect my credit, which I later found out to be a lie. I asked him to check ***************************** and I ended up with a ****% loan rate. I signed the papers and two days later I saw a commercial for special financing from Hyundai for the 2022 Hyundai ****** of ****%. The special started on September 7, 2022, and I purchased my car on September 8, 2022 from the lot. Hyundai was running an incentive and I was denied that special financing plus I dont know what other rate I couldve attained if he had just sent it to other loan companies.

I am writing in response to your complaint regarding the financing process for your 2022 Hyundai ****** purchase through the ******************* at Chapman Bell Road Hyundai. I sincerely apologize for the inconvenience and confusion you experienced during this process. Firstly, I want to acknowledge the miscommunication regarding the loan rates provided by our salesperson, It appears there was a misunderstanding, and I apologize for any confusion caused by the incorrect information. We understand the importance of accurate information, especially when it comes to financial matters. I apologize for the lack of clarity and transparency in the loan rate negotiation. It is not our intention to withhold information or mislead customers. Your credit score is indeed impressive, and I understand your frustration with not being able to explore various loan options to secure the best rate available. After reviewing your case, it is evident that you were eligible for the special financing offer from Hyundai that started on September 7, 2022. Unfortunately, due to the timing of your purchase on September 8, 2022, you missed the opportunity to benefit from this incentive. I acknowledge that this is a disappointment, and I sincerely apologize for any inconvenience this may have caused Once again, I apologize for the inconvenience you have experienced, and I appreciate your patience in allowing us to address this matter.

I give Chapman Hyundai Bell Road zero stars. Our experience is almost exactly the same as the customer review written on *******. In March we ordered a Ioniq5 after being promised by both *********************, Sales Manager, and *****************, Sales team, that the dealership would not charge us a $5,000 markup when the car arrived. We received MULTIPLE assurances that there would be no markup. And we received price sheets showing that there was no markup in the price. We then gave the dealership our financial information so it should take our deposit. We were then kept apprised by ************ that the vehicle was being built and it was a wonderful vehicle. He sent us multiple emails between March and and May to this effect. Then, a few days ago (June 13), *********************************, Sales Manager, sent us an email telling us the vehicle had arrived, but that they would not sell it to us until we agreed to pay and additional $5,000 above what they previously agreed to sell it to us. We immediately protested via email. I also went to the dealership and talk to the *** *************************. To his credit, he saw me right away. However, ****** blamed Hyundai for not sending him enough Ionic5's, saying the dealership invested in infrastructure upgrades to handle the electric cars and was promised a certain quota from Hyundai, but that quota has not materialized. He said there's also no markup in the **** for the dealership to make any money without its markup. I told him that *** be true, but the dealership had already promised to waive any markup in our case. He said he was sorry, but he wasn't going to waive the markup we were first informed about nearly 3 months after we ordered the car. I have been a big advocate of the Hyundai brand for a long time, but this experience has left a horrible taste in my mouth. I would avoid Chapman Hyundai at all costs. They have broken their agreement with my wife and myself and refuse to do anything about it. I am an attorney and plan to ***.

I would like to sincerely apologize for the disappointing experience you encountered. We take every complaint seriously, and I want to express my gratitude for bringing this matter to our attention. Your feedback is essential in helping us improve our services. I assure you that we are fully committed to resolving your concerns promptly. I also want to extend our gratitude for your understanding and willingness to settle the matter. Your cooperation is invaluable to us, and we aim to ensure that your future experiences with us are nothing short of exceptional.

Hyundai Chapman on **** Road has horrible customer service, and they half do their job. I've reached out to management to get a better resolution. They didn't care to help me fix my problem. They did damage to my vehicle as well while it was in their possession and failed to fix it. They want me to wait a month until they can do it, when they told me they were fixing it when they had it. Overall they lied and told me I can pick my vehicle up after they had it for 2 weeks and denied me a loaner vehicle. They have caused stress and irritation to my life, I'm a single mother of two children and have no family in ******* to help or get my children to school or me to work. The very first time I took my car to them was to get an oil change, an oil change was never done because my oil light came on 2-3 days after I got the oil change. I checked my oil and it was completely empty. They told me to bring my car back and they will take care of it. I had to drive almost a hour to them for them to fix their problem!! When I took my car back they didn't reimburse me for my time or the inconvenience they caused.!! I took my car back a month later because my engine went out which I believe was because of the oil change they didn't do, but they had my car for 3months overall replacing the engine. During that time that's when the long scratch got on the side of my vehicle. They agreed to fix but as stated before they still haven't fixed the scratch on my vehicle. Not even a month later after they fixed my engine my car had another problem where they had my car for almost a month and denied me a loaner. They stated they couldn't provide me with a loaner because the condition the last one came back in, which was fresh and clean. After they had my car for the 3rd time my check engine light came on. No lights should be coming on my vehicle after paying $888.00 especially after only having my vehicle for 2days. I've never had problems with my vehicle until I took it to them. The problems keep occurring back to back that's how I know it's them that's not doing their job properly and incomplete. I want something done about this horrible service and them causing problems to go wrong on my care because they're not completing their task. They want me to bring my car back because the check engine light is on and my check engine light has never been on in my car since I've had it!!!!!!!!! I'm Very upset I don't trust them with my car and feel like they're doing things on purpose or have uneducated mechanics. I don't recommend nobody to do business with them ever.

I'm sorry to hear about your negative experience. It sounds like you have had a series of frustrating incidents, and I understand how that can be incredibly frustrating, especially when it impacts your daily life as a single mother. I apologize sincerely for the inconveniences and frustrations you have experienced during your interactions with our service department. We take customer feedback seriously, and your concerns have been brought to the attention of our management team. We would like to make things right and resolve your concerns. I kindly request that you reach out to me personally at ************ or via email at ***************************** I will ensure that our team addresses your issues promptly and works towards a satisfactory resolution.