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Business Profile

Moving and Storage Companies

Daniel's Moving & Storage Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've never used Daniels for a move, nor would I ever now. On July 25 2023 my 93 year old mother's mailbox was knocked down during the 90 minutes while she was at church. The *************** were able to find video footage from a nearby business showing a ******'s driver backing up toward her yard and they were able to track the truck back to ******'s. After submitting photos and filing a claim, ******'s denied her $200 claim because the driver "denied it" and the footage didn't extend all the way to my mother's front yard. That mailbox stood for over 30 years and oddly, on the same morning that the video shows the truck backing up on a residential street in front of her house, the mailbox was completely knocked down, footing and all. It must have been another large but invisible truck that did the damage! This is not an honest response to a valid claim.

    Business Response

    Date: 08/10/2023

    We have spoken to ************** and it is our understanding that she is removing her complaint she submitted to the BBB.  Please confirm that this complaint has been removed. 

    Customer Answer

    Date: 08/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

Daniel's Moving & Storage Inc is NOT a BBB Accredited Business.

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