ComplaintsforAHCCCS Administration
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I reported fraud using the ***** Fraud reporting website almost a year ago. I did a follow-up interview and was even asked to verify charges to my ***** insurance. Since then, the provider has gone out of business. I believe my report saved the government hundreds of millions in fraudulent charges. Under the False Claims Act Whistleblower program, I believe I am entitled to a reward. The US District Attorney advised I should contact the investigating agency, but ***** does not disclose information on their investigations or findings. Even private attorneys specializing in these cases have turned down my request for assistance claiming my reward. This is horrendous, that sma person who played an integral role in stopping such widespread fraud hasn't been compensated for doing so.Initial Complaint
07/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I WOULD LIKE TO RECEIVE A CANCELLATION EMAIL/LETTER TO PROVE TO ********* ******** THAT I DO NOT RECEIVE BENEFITS FROM ARIZONE ******** SO THAT I CAN PROVIDE AND TAKE OF MY FAMILY. I HAVE TRIED TO CONTACT VIA EMAIL ADDRESS PROVIDED ONLINE - NOT VALID; VIA PHONE, NUMBERS ARE NOT VALID, UNABLE TO SPEAK TO CUSTOMER SERVICE REPRESENTATIVE - PHONE CONTINOUSLY HANGS UP.Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I asked my doctor which health plans he takes....on that list there was "UNITED"....i picked united....i called the ahcccs office and requested to be put on UNITED it was an option i took it so i could get surgery done....they took it upon thier self to put me on **********....my doctor is not gonna take bluecross....i called and asked why 3 times they hung up on me on 9/28...around 930 or so am...they wouldnt let me talk to a supervisor to file a complaint....they said they havent made a choise.....yes they did when they gave me ********** instead of united....i dont want **********...i had a choise i took my choise which was united....they put me on ********** that wont pay for my carpol tunnel surgery....this is unacceptable....and i want to file a complaint on the 3 africans that hung up on me....and i want united or nothingBusiness response
10/08/2022
The AHCCCS administration made contact with this member and assisted with the resolution of health plan assignments in their geographical area. Surgery has been scheduled.This matter is resolved.Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 2/6/2022 I had $341 of food stamps in my EBT card . I go grocery shopping at Trader Joes in *****. Checkout is $192.60. Transaction didnt go through the computer as paid but my funds were deducted from my account . No answer but I left with some groceries with the remainder . Corporate got a call the next day and said the computer was frozen and no employee would have known . She emailed me 2 times the reference and approval numbers of refunding the money to my ebt card , to arrive in 48 hours . It is now 3/1/2022 and everyone from ebt customer service to their supervisor , to local des office and their supervisor, to 211 , police station , no one can see I have a transaction coming back to my card a refund . Trader Joes did say it can take up to 90 days with some ebt but we have no control . I cannot afford to lose this and have been suffering food wise and stress trying to get answers as to when this is back in my card and why no one has an answer . Please help me . Someone on the ebt food stamp end has to see something somewhere somehow someway .
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.