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Business Profile

Health Club

Wholesale Health Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Wholesale Health Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wholesale Health Club has 2 locations, listed below.

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    Customer Complaints Summary

    • 140 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No product was delivered. Nothing has been ordered. I keep getting charges on my credit card with no explanation. The bank has blocked my card from being used by Wholesale Health Club. But I still have charges showing in my billing.

      Business Response

      Date: 07/23/2025

      We didn't send you anything because your order was for our membership which is free for the first 30 days and gives you access to buy any of the products at a discounted rate. You still need to add the discounted products to your cart at *********************************

      Your membership has been canceled and a refund has been issued.

    • Initial Complaint

      Date:07/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is listed on my bank statement for a credit of $19.83 on 06/16/25. Today I noticed an electronic check receipt for a credit of $19.83 issued today, 07/13/25. I called the number on my bank statement associated with Wholesale Health Club. There is no evidence that I ordered anything, no record of my email address or phone number. Was told to talk to my bank about it; which I will tomorrow. They have somehow accessed my bank account, not my debit card. I really felt like I was getting the run around.

      Business Response

      Date: 07/14/2025

      Your membership has been canceled and a refund has been issued.

      Customer Answer

      Date: 07/16/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** C ****

       

    • Initial Complaint

      Date:07/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has taken $19.83 from my account starting on 3/17/25 and every month subsequently to present. (7/12/25) The amount comes out around the same dates every month. I have NEVER signed up for this. I have reached out 3 times to cancel or dispute this charge and it has gone unanswered. I am a disabled veteran on a fixed income for my family of 5 and this charge is not ok. I need this to be handled and for them to stop charging my account.

      Business Response

      Date: 07/14/2025

      Your membership has been canceled and a refund has been issued.

      Customer Answer

      Date: 07/14/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *******

       

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged ***** on July 10, 2025 from this company. I have not ordered anything and have not signed up for subscription. So have not ordered anything from this place either.

      Business Response

      Date: 07/10/2025

      Your membership has been canceled and a refund has been issued.

    • Initial Complaint

      Date:07/05/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Similar to other folks here, I dont recall ever signing up for this and this business continues to try to charge me almost $20 every few weeks for who knows what. *** received no products. I even got a cancellation notice from them but they continue to try to charge me. ******* has issued me 3 - yes THREE - new debit cards due to the amount of times this scam company has charged me and I reported the charge as fraud each time.

      Business Response

      Date: 07/07/2025

      Your membership has been canceled as of 7/7. All charges were declined on our end and there is a $0.00 balance with us.

      Customer Answer

      Date: 07/07/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *******

       

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took money out of my account and I dont know anything about this company and I want my money back.

      Business Response

      Date: 06/30/2025

      Your membership has been canceled and a refund has been issued.

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged $19.83 twice for a membership with Wholesale Health Club, which I never approved. The first transaction was on June 10, 2025 and the second was June 23, 2025. I have NEVER made any commitments to this company and never purchased products or subscriptions. I want this "subscription" cancelled and my information removed promptly from this compant. It would be appropriate for all of this money refunded to me immediately.

      Business Response

      Date: 06/24/2025

      The membership was already cancelled. Processed a refund for the $19.83 charge on 5/11 but the three charges after that were all declined on 6/10, 6/17 and 6/23.

    • Initial Complaint

      Date:06/23/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      a charge from the subject firm appeared on *****. debit account which I had not made or authorized. I notified my bk of a fraud charge. bk declined the trash action, cancelled my debit card and issues a new card. within days of the receipt and activation of the new card a card appeared from the same company in the same amount. again the bk denied the charge, cancelled my card and issued a new card, once again the same charge appeared on the new card and the resolution process with the bank *** repeated. this went 4 times. I now have a new card which I fear activating for fear the issue will appear yet again. we have made our best efforts to research the charging company and we have learned that many people have gone through the same thing with the charging company and for the same amount of money. in some cases the BBB became involved and found the charging company claiming we had ordered an ongoing membership with a monthly fee. we had not. BBB was able to cause the charging company to cancel the [so called] membership and the charges ceased. this is the outcome I seek from BBB.

      Business Response

      Date: 06/24/2025

      The membership was already cancelled on 5/13 for $0.00, all attempted charges after that were declined. Can not process any refunds because the total balance is $0.00.

      Customer Answer

      Date: 06/24/2025

      if the membership (which I never asked for in the first place) was cancelled in May why hav they continued to charge/ access my debit card on 3 occasions after cancellation. With each new charge effort they were able access the NEW debit card # including the three digit security#. Resulting in the cancellation of the card and reissue of a new card. The process was repeated on3 occasions after yet another effort on their part to collect funds via debit card. This continued through the first 3 weeks of June. I am not seeking a refund as my bk fortunately recognised unusual activity on my debit card and declined the charge. Im seeking assurance the no further effort to access funds via a debit card charge can or will be made.

      Business Response

      Date: 06/24/2025

      The membership has already been cancelled and there should not be any more attempts to charge the account.

    • Initial Complaint

      Date:06/22/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Being billed for a product I never purchased or ordered dont know how this company got my info smh got me 5 times for $19.83 which comes to $99.15 please help

      Business Response

      Date: 06/23/2025

      Your membership has been canceled. We have a 30 day money back guarantee policy. We were able to process a refund for 6/19 and 5/20 but can not process refunds any date past that.

      Customer Answer

      Date: 06/24/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ******

       

    • Initial Complaint

      Date:06/20/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received 2 emails from this company the 1st one stating they are having trouble charging the amount to my account. The 2nd one stating that my account has been cancelled. I have never even heard of this before. I didn't even know how they received my information.

      Business Response

      Date: 06/20/2025

      After reviewing our records, I can confirm that no charges have been applied from our company. All charges were declined and your membership was canceled.

    Wholesale Health Club is NOT a BBB Accredited Business.

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