ComplaintsforOpenWorks

• Initial Complaint

  02/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a cleaning franchise from open works they have not kept their part of the agreement They suppose to provide me contracts for **** or more but they havent paid or reached out to give me a reason why they put you on hold for several hours no one returns your call the district manager never knows whats going on and you can never get paid on time or the right amount I wish I never went with this company

  

  Business response

  02/13/2023

  We have received this inquiry and are actively in the process of researching details regarding the complaint. We will update this complaint shortly with further information.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  OpenWorks hasnt paid me for my work that Ive been working 7 days a week this isnt the first time Ive emailed called them but if you call them to sign up for a franchise they answer in 2 rings but wont call or email me back. I need my money every month without any issues I definitely wouldnt recommend anyone I know to sign up when this is what will happen

  

  Business response

  02/13/2023

  We have received this inquiry and are actively in the process of researching details regarding the complaint. We will update this complaint shortly with further information.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Good Evening, There is a severe lack of communication from Openworks end about paying our overdue payments. This is an emergency and we need to get an answer urgently. We have only received a call from *******, but there was no resolution. We need a response from someone other than *******. This is a family-owned business, we are not a large corporation. We have been very direct and no one has tried to resolve this issue. We have paid many of our employees out of pocket with the expectation you would pay us what was due. We cannot work for free, and at this point, it feels as though we have. We have a family to take care of and we put them last due to your lack of policy. At the end of the day, we all know we should have been paid for our work as well as for the materials and hours we and many of our employees had put in. Our family is now in jeopardy due to the debt we have accumulated by paying employees out of our own pockets, instead of Openworks paying their dues. Not to mention the costs of materials we have spent to use in the contracted buildings by Openworks. We do not need to further explain the casualties that have occurred due to this large overdue payment. We have added up together all the accounts so you can see this is not a small sum we are in need of it is a large sum that needs to be taken into consideration and not just tossed to the side. ************************* accounts for $24,084.21, Hydraforce accounts for $22,469.98, and the Special Project accounts for $2,160.00. In total, we have calculated a sum of $48,714.19 in overdue payments. See attached files. We need a very quick response before we take the next steps to recuperate our lost wages. It is very irresponsible to allow this type of issue to go on for months with no resolution.Sincerely,Crystal Services LLC, EIN: 92-0579781 **************

  

  Business response

  02/13/2023

  We have received this inquiry and are actively in the process of researching details regarding the complaint. We will update this complaint shortly with further information.

• Initial Complaint

  01/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Good Evening,There is a severe lack of communication from Openworks end about paying our overdue payments. This is an emergency and we need to get an answer urgently. We have only received a call from *******, but there was no resolution. We need a response from someone other than *******. This is a family-owned business, we are not a large corporation. We have been very direct and no one has tried to resolve this issue. We have paid many of our employees out of pocket with the expectation you would pay us what was due. We cannot work for free, and at this point, it feels as though we have. We have a family to take care of and we put them last due to your lack of policy. At the end of the day, we all know we should have been paid for our work as well as for the materials and hours we and many of our employees had put in. Our family is now in jeopardy due to the debt we have accumulated by paying employees out of our own pockets, instead of Openworks paying their dues. Not to mention the costs of materials we have spent to use in the contracted buildings by Openworks. We do not need to further explain the casualties that have occurred due to this large overdue payment. We have added up together all the accounts so you can see this is not a small sum we are in need of it is a large sum that needs to be taken into consideration and not just tossed to the side. ************************* accounts for $24,084.21, Hydraforce accounts for $22,469.98, and the Special Project accounts for $2,160.00. In total, we have calculated a sum of $48,714.19 in overdue payments. See attached files.We need a very quick response before we take the next steps to recuperate our lost wages. It is very irresponsible to allow this type of issue to go on for months with no resolution.

  

  Business response

  01/23/2023

  Hi ******,

  Can you please let us know the name of your business so that we may locate your account? We have already escalated the complaint to the proper parties, we just need this information from you to continue to dig and resolve this. Thank you!

  Customer response

  01/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I do work for Openworks as a contractor. After being given a specific job and completing the work required I then submit invoices to the accounts payable at Openworks Corporate offices. The legal agreement I have with them is that any invoice I submit by the end of a month is to be paid to me by the 15th of the following month. This agreement was honored by Openworks like clock work up until the Spring of 2022. I've been given excuse after excuse as to WHY they did not pay my invoices for months now. I have unpaid invoices dating back to March of 2022. They have paid some of my invoices but currently I have 14 invoices I have not been paid on and 2 invoices that were paid incorrectly. I have communicated with Openworks every single month numerous times during the month. I have sat on hold to TALK to someone about this issue for up to 2 hours at a time and finally hang up and try again later. When I do get ahold of someone I'm generally told I'll be paid on the 15th of the following month, but it doesn't happen. I get no notice as to WHAT they will pay me and no Pay Advice until after the payment is made. When it is brought to their attention that AGAIN I did not get paid for all my invoices I'm told I'll have to wait until the next month on the 15th to receive payment, but that 15th comes around AND STILL NO PAY AND NO COMMUNICATION. I'm seeking legal counsel now but am only asking that I get paid NOW for outstanding invoices and that the run around stops.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Openworks company,I work for 6 years (by my franchise) always have problems;before I argument with my sup ,th office we service don't pay ,but they said need to service ,openwor paid us in advance,but t the end the office don't pay and they take al ***** from the paycheck(we miss the money and the time of service. Now from May 2022,we try to fix the no payment for **** account(**** show to us the payment to openworks)but they still miss from May 1 full month and the others to now miss half of pay every month.they told to us is a administrative problem but they work to fix ,that he said 4 months ago and still same also in the last payment,they told going to sent all miss payment in a check apart and the regular pay check,but they don't pay the miss payment and the month check ,come short again for this account and take me (490.00)and didn't show for what reason ;I need information on what can do thanks.also they force to service the account of they shut down my franchise for no service.

  

  Business response

  01/13/2023

  ****** has been contacted yesterday by *****, this issue is now in our system with a ticket associated and we are working through getting it fixed. Apologies for any inconvenience we know this must have caused you, we hope to get this issue resolved as soon as possible for ******.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Openwork's is a SCAM!!!! I paid into being a Franchise Owner and did not receive the amount of money I was promised which was $5,000 revenue a month. 1. The accounts I do have Openwork's Does not pay me every month as agreed in our Contract. 2. Openwork's did not file a **** on my behalf 3. I requested proof of *********************************** and they will not provide it, but take a generous amount of money out my pay for this service 4. I am charged an advertisement fee and there are no visible advertisements anywhere, nor am I receiving leads for any walkthroughs.5. The royalties are extremely higher than agreed.6. The staff are very unprofessional and are not transparent.7. Openwork's bid on bigger contracts and divi out the contracts awarded to their franchise owners, also they take money off the top of the contracts before offering them to their franchise owners. 8. Openwork's have breached their contract on all occasions. PLEASE DO NOT SIGN A CONTRACT WITH THEM THEY ARE SCAM ARTIST.

  

  Business response

  01/10/2023

  *********,

  First of all, apologies for any inconvenience we have caused you. We have an all-hands meeting planned this week to review issue by issue, as you stated many and we are tackling this with the appropriate stakeholders. I will be able to give you an update by the end of the week. 

  Customer response

  01/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to be pending. Once all concerns have been resolved,  I will wait for the business to perform this action and, if it does, will consider this complaint to be resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  12/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I own a cleaning business in *******. I have two contracts with Open Works, one of which Open Works just took over for, and for some reason they won't contact my business to resolve the issue of why they refuse to pay me the amount they owe. I was only paid for two days of one of the businesses my company services. This issue has happened multiple times. You leave messages wherever you can find their contact information but they lie and say a ticket has been created to help resolve the issue but never reach out. The last time this happened they said I had to wait until the fifteenth of the next month for them to pay what they owed and that was after weeks of trying to contact them. Open Works blamed the issue on their direct deposit system. I get that things happen but multiple times in one year is absolutely ridiculous. People need to be held accountable for their lack of action resolving these issues. I am trying to run a legitimate company but the way Open Works is running their company is making this very hard to do. I service dialysis buildings in ******* and these places need to be cleaned for health and safety issues. Open Works is making this very hard to do considering I am paying out of my own pocket right now to keep up with this.

  

  Business response

  12/23/2022

  Hi ******,

  Per our conversations through ******** messenger and with the information you provided on that platform, I was informed today that  you will get any pending payments made on Dec 27. Please reach back out to me if there are still any discrepancies after that date. Thank you for your patience and apologies for the inconvenience this has caused.

  Customer response

  12/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  12/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm a franchisee with Open Works. I have a janitorial contract from which I should be getting paid every month For no reason and no explanation either I have not receive my pay since October, 2022 I have also requested a refund of janitorial accounts I lost. On November 14 ************************************* from Open Works stated in an email she sent to me that in total $17,721 (seventeen thousand, seven hundred twenty one ) have been marked refundable from the accounts I lost since both customers have personally stated the removal of those accounts was not a direct reflection of the service I provided. I sent her an email requesting that refund plus the money Open Works owes to me. That is $ ***** (three thousand, five hundred from deep cleaning of bathrooms at The Regal Theater and $4,420 (four thousand, four hundred twenty dollars) for the two unpaid months from The ******* School. As of today, Open works owes me a total amount of $ ****** (twenty five thousand, six hundred forty one dollars).

  

  Business response

  01/11/2023

  Regarding the complaint from *******************************, we are in direct and ongoing contact with this individual. He is requesting refunds for two separate incidents. One is based on a customer Chapter 11 filing. We are currently working with this customer to resolve the past due. We compensate our service providers after payment is made by the customer and will make payment to ********* as soon as payment is made by the customer. The other incident relates to customers that requested reassignment to a new service provider. This is considered replaceable business to *********. We are actively looking for new customers as replacement. ********* was told that he can either wait for the new replacement business, or he can submit a written request for a refund of his investment amount. ********* has not yet made that request. We are continuing to communicate with ********* and hope for a positive resolution.

  Customer response

  01/12/2023

  The business did not acknowledge any of the missing pay for my services for the last three months.  This is for an account I have been servicing continuously non-stop.  Now it's almost four months.  

  In regard to the refund I have requested it for the accounts I lost.  That's two accounts  that are refundable.  ************************************* even communicated this to me but did not assist me in getting the refunds.  I have tried my best trying to communicate by phone and emails with Open Works but have not been very successful since they hardy answer either way.

  I need someone from Open Works to contact me so I can apply for the refunds.  I also need assistance in getting my missing pay for The ******* School, the only account I'm servicing at the present time.

  

  Business response

  01/19/2023

  *********, we have been working on your case since your initial complaint. Here is an update: I can confirm that we have dissolved your Advol loans for the Regal account. Additionally it has been requested that the accounting team does a full review of ******** and accounting history for your portfolio. We do have a question for you that will help us get to the bottom of this sooner: Can you provide a specific detail of what you believe that you are missing as our records are not consistent with missing payments.  If you give me this detail, I will relay to Accounting Team for them to continue to dig and finally solve this for you *********.

  Customer response

  02/07/2023

  Please check invoices for September, November, December of year 2022 and January, and February of 2023.  I received payment on October of 2022.  I did not receive any payment for those 5 months of September, November, December, January and February. I also would like to request a refund for those accounts I lost but were not replaced. Thank you for your attention to this matter and I hope this issue can be resolved soon.

• Initial Complaint

  11/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our non-profit signed a contract with OpenWorks early in 2022. Things were acceptable the first few visits, but by March they stopped showing up regularly. We paid for ***** services but cancelled our engagement with them several weeks later, as they did not show up or provide notice. Since *****, I have been reaching out to **** on their accounting team to receive a refund check in the amount of $4,524 which reflects the cost of the ***** billing. I have been assured repeatedly by **** that there were delays in processing the refund due to a change to their accounting system, but that they were working on it. I have been in contact with **** at least once a month from early summer of 2022 to October, but the check has not arrived. We were promised, in writing, that the refund check would be mailed as of 9/30/22 but over a month later it is still not here. I know that sometimes checks are lost in the mail, so I reached out to **** to confirm the check number as a way of verifying that payment was actually intended. After telling me several times that they would reach out to the supervisor and accounting team to follow up, **** is no longer responding to my emails or phone calls. The last phone conversation I had with **** resulted in them saying they couldnt hear me, conveniently just after I said my name and where I was calling from. I immediately called back but my call was mysteriously routed to voicemail. Any attempt to establish communication since the phone call has not received a response. Our CFO sent a letter to **** and the OpenWorks CEO formally requesting payment, but no response has happened yet either.

  

  Business response

  11/10/2022

  Good afternoon ******
  First of all, we are very sorry this was your recent experience with us. We escalated this to **************** and Check #****** went out today for the amount of $4,524.00 via ****** so you should receive it by tomorrow Friday Nov 11 in the afternoon. Once again, apologies for any inconvenience and thank you for reaching out.

  Customer response

  11/18/2022

  Hello,

  
  

  I am reaching out regarding resolution of our complaint #********.  They did send the check, and we deposited it right away, but the check has bounced and there is a stop payment on it.  I believe that this company is fraudulently attempting to show that it is resolved when in fact there was no intention to do so.  

  
  

  I have called **** in billing again and left a message, saying that she can call me back to make things right.  I would, however, like this case to be updated urgently with the new information

  

  Business response

  11/21/2022

  First of all apologies for this Fallon. We have sent another check today, so you should receive it tomorrow morning. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩