ComplaintsforRockwell Legal Group

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We started with Rockwell Legal group in November 2018. We needed help consolidating debt. We went with their 4 year program and everything was going fine but we moved and attempted to get our new bank on the account. It took over 3 months and a lot of phone calls, and emails to finally get that figured out. So that put us behind in payments. Then in 2023 they just booted us out of the program, and we were not sure if everything was paid off, so again after a lot of phone calls and several hours on hold we finally got to talk to someone who said no our bills are not yet paid off. So they started taking money out again. We have called and asked for information about how much we have left, for paperwork about how much we have paid and they say oh yes we will get that to you in 3 business days but NOTHING! Now I have been on the phone for one hour and 30 minutes with no one answering and when I try to get into the portal to check my account it says I cannot access it. I just want to know how much longer we need to pay these people its been 5 1/2 years of paying $598 a month! This is ridiculous!

• Initial Complaint

  03/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  around 9/19/18.. ist payment of ****** I called the place rockwell told them to finish mt last two bills that I have enough in the bank to cover both, Ive been calling since then cant get thru to them, they have over ****** to pay my bills off. I need help Im 79 yrs going on 80 in 3 months,I want to dye debt free

• Initial Complaint

  02/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Enrolled in the Rockwell legal debt consolidation program 03-15-18.42 months worth of payments estimated 20,486.02..was told by rockwell rep at start not to answer creditors,that I may have to go to court but would be represented.i notified Rockwell when I received judgments and was not represented..I paid in full the remaining balance 10-14-20 and was told all debts were taken care of.november of 21 I attempted to refinance my home and was told I had outstanding debt with discover card which I was told was taken care of by rockwell..this took countless hours on the phone getting Rockwell to do their part..now as of last week I have been given a garnishment letter from ********* that 25 percent of my paycheck will be deducted starting this coming week..I have all documents showing I completed the program and don't believe that Rockwell has held up their end of the deal..would have been easier to have bankrupted but I tried to do it the responsible way.Again I do have documentation sent to me from Rockwell stating I had completed the program.if they do not take care of the situation timely and responsibly I will take legal action against them for the total amount I have pd into the program.

  Business response

  02/13/2024

  We will reach out to the client to try and resolve the matter. 

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September 15th I was served papers regarding a bill from **************** card. I worked with Rockwell Legal in finalizing payments. I had to actually file a complaint through better business bureau to get help in settling the case. After we settled the case I received an email saying that I was all finished with the case and settlement. Then 2 years later I am served with papers saying that the last payment was never received. I have sent over documentation of the summons to the company and called 14 times trying to speak with representatives. Every time I call they have me on hold for up to 45 minutes trying to find supervisors who can handle my case. They promise me every call that they will expedite the process of trying to figure out why the last payment was never paid. How I received a reimbursement doesn't make sense how the payment couldn't have been made. Also, I'm extremely confused as to how I am responsible for a payment when I finished. Then when I contacted the company for a graduation letter of completion they told me they never send them out unless they are asked for. Now, they canceled my account so I can't see anything on my end and they are trying to renegotiate a settlement for the last payment. It's been since September 19, 2023 that I have been dealing with this company and still no progress. I'm hoping to have your company help out once again.

  Business response

  11/27/2023

  We have been unsuccessful, thus far, in our attempts to reach the client to discuss a satisfactory resolution.  We will continue to reach out to resolve the matter. 

  Customer response

  11/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me temporarily since they were not able to reach the business.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  10/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I enrolled in their program in 2019 or 2020. One of the accounts they were supposed to handle went to collections and I got served. They responded to the summons late and would never update me in the status of the account or the ******************** filings. I had to track down court information myself and call them about it. They didnt even assign a lawyer to the case until after it went to judgement. It took months of calls and reports to the BBB and *** for them to FINALLY contact me and reach a settlement. I finished out the program and asked them to continue making payments on the last account, because I didnt want anything else to get screwed up. Foolish, I know, given the amount of chasing I had to do. As it turns out, they took only enough to cover all but the last payment to my last outstanding account (the one that they botched so badly). And when I called them on it, I was told that they couldnt help me, because I had reported them to the *** and BBB 4 years ago. Because it was the only way to get them to call me.

  Business response

  10/18/2023

  We have resolved this matter to the clients satisfaction. 

  Customer response

  10/18/2023

   Give the lack of trust I have in this company, I would prefer to wait until I receive the refund they promised me, before agreeing to any resolution of this complaint.  Please see the complaint I initially lodged, in February 2020 (ID *********, for further history of this issue. 

  Business response

  10/19/2023

  Sure, that is fine 

  Customer response

  10/26/2023

  You really need an option to confirm that someone has received your message without closing out the complaint.

  To be clear, my rejection is not a rejection of your response.  However, the language in the option to accept your response will also close out the complaint and I am still waiting on the refund I discussed with Rockwell over a week ago.  I have requested an update from them, and, as of 10/20/23, received no response.  If Rockwell would like this complaint closed out they can let me know when the refund will be processed.  My complaint will be closed out as of receipt of said refund.

  I am copying the last email I received from them into this response. Thank you for your understanding.

   

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Hi Keri, 
  
  I will be happy to check into that for you as well and get back with an update for you. 
  
  Thank you, 
  
  *********************************
  ************
  
  ***********************
  Oct 20, 2023, 8:26?AM (6 days ago)
  
  Thank you. I'm just waiting for confirmation that the refund we discussed has been issued, so I can close out the BBB complaint.
  Rockwell Legal Group Oct 20, 2023, 8:39?AM (6 days ago)
  
  

• Initial Complaint

  09/15/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed up for the debt relief in 2018 paid a down payment and enlisted 16 credit accounts worth *****. Was told the program was 4years. I was sued by 8 of the account holders which was llv LLC and portfolio LLC they went back and forth for the years then when I finally finished the payments come to find out they had actually charged fees which wasn't stated upfront or in the original contract I had signed. The amount for 4 years was 575 each month, now portfolio LLC and llv funding is sueing me for the accounts they promised to take care of. I'm at ends as to what do because I was sued once now being sued again for the same account. They said they would take care of all the legal accounts listed in the contract I sighed and had a notary sign it.

  Business response

  09/22/2023

  We have resolved this matter to the clients satisfaction.

  Customer response

  09/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They handled it very professionally.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My *********** had decided in July 2019 to use Rockwell Legal Group to consolidate our credit cards. Figuring this would help our credit score. When we hired Rockwell ALL of our credit cards were in good standing. We were told that our program would take 3 years to complete. We would pay $427 per month for those 3 years. We had ****************** the program. None of them had high balances (the highest was a little over $3000). We paid Rockwell (RAM) on time every month for over 3 years. When we were at 3 1/2 years I questioned why they were still taking money when according to their contract we should have been done their response was "sometimes it takes longer & you didn't add any extra money to your account over the 3 years". When I pushed the issue a little further they stopped taking money monthly so I thought ok great it's done..only to find out it was far from done. They only paid 6 credit cards off & took $8k for their fees (total of over $14k in 3 years). Their fee was not supposed to be that high. Now I am faced with worse credit than when I hired them to consolidate it. I feel they should have to pay back some of that fee b/c they are actually in break of contract. They said it would take 3 years to pay off everything we gave ********* are now faced with fixing this situation on our own & $14k less in our pockets. I've asked them for a list of the creditors that they did not pay & they said they would send me a list of those creditors but they have not done that either. Do NOT use Rockwell Legal Group you will regret it as we are. Something needs to be done about this. Maybe everyone with legit complaints should file a class action lawsuit against them. If anyone is interested in doing something like that reach out to me. ************************ ************ needs to be stopped.

  Business response

  06/15/2023

  We will reach out to the client to discuss a satisfactory resolution. 

• Initial Complaint

  05/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have graduated the program, which means ALL creditors have been paid. However, on my credit report there was still an open amount due. I called the credit card company, they said they saw our agreement, but no payment was made in the time frame that was agreed upon so they canceled the agreement. I contacted ******************************** and they both claim that the payments have been made. I know I do not owe the money anymore, but for some reason I am the one jumping through the hoops to figure it out. Reliant sent me copies of the two payments that were agreed upon, and were endorsed by the ******************** They cannot find any payments. I have asked Rockwell for all of my settlement agreements and settlements, they sent me maybe 20% of them. Not sure why they couldn't send me all. They tell me on the phone it will take 1-3 business days, told me all were coming, got them about 8 days later and not the one I truly needed. I spoke to someone last week, on Wednesday, said she was emailing me a letter of good standing....haven't received it yet. I didn't think I would continue having issues or would ever have to deal with them again, since we finished the program.......but here we are. They should be figuring out what happened and do what they need to do and if that means paying them again until it's resolved, that's on them. We did our part for 5 years and faithfully made payments, and still having issues.

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started this program 7/17/18 and the last payment was to be made on 7/15/22. Payments were in the amount of $498.73. Starting 12/15/18 I increased my payment amount to $600 even in hopes of completing early. When 7/15/22 came around they were still collecting payments in the amount of $600 and they continually said only a few more payments and the last account will be settled. Now 12/15/22 rolls around and they said the account was settled and the just needed another $89 to finalize. I laid that amount and a month later they tried to charge me again. Once again they said the still needed more money and they werent sure why the last person said it was settled. So I paid what was needed on 12/15/23 and they said once again I was done. No confirmation email from them and now 3 months later I got another draft payment out of my account for $200 and found out that there were another 8 payments of that $200 scheduled to come out of my account. This has completely gotten out of hand and now Ive paid approximately $5,983 beyond the amount originally contracted and they are trying to take another $1,600 over the next 8 months. It seems as though this will never end. This last account was originally told to me it was settled in November of 2022 and every person Ive talked to is giving me a different story and a different amount that I owe. I expect this contract to be voided out and want the account settled and a refund of $6,000 returned to me.

  Business response

  04/25/2023

  We have not been able to reach the client as of yet.  We will continue to reach out and consider the matter open still. 

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It's a shame that I even have to file a complaint to get any sort of attention in this matter, but, my husband and I have been clients for a few years. We placed our trust in Rockwell to resolve our debt, even when our accounts were in good standing. We now have an issue with a garnishment that has been taken out of my husband's check and while Rockwell tried to fix the issue, they have only placed a bandaid on an infected wound. Unfortunately, Rockwell has yet to get to the source of the problem and the resolution they have offered was completely pointless in that I did not receive the full amount of what was agreed upon with regards to their neglect and resulting garnishment. They have kicked the hypothetical can down the road a bit but after being shorted $250 of the original agreed refund to my checking account of $1000, my RAM account is now not able to pay out my last 2 scheduled settlement payments which will more than likely result in another garnishment order. Their inattention to the issues with their computer system and how it communicates to RAM and how and what is carried over and what is not, knowing that there is a rather large gap, is just mind blowing.

  Business response

  04/17/2023

  We are working with the client to resolve this matter to their satisfaction. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩