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Find a Location

iMerchant Direct Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • iMerchant Direct Inc

      16421 N Tatum Blvd Ste 209 Phoenix, AZ 85032-3457

      BBB Accredited Business
    • iMerchant Direct Inc

      1825 E Northern Ave Ste 115 Phoenix, AZ 85020-3953

      BBB Accredited Business
    • iMerchant Direct

      5449 S Semoran Blvd Orlando, FL 32822-1722

    Business ProfileforiMerchant Direct Inc

    Credit Card Processing Services
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.31/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/24/2017

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers credit card processing and merchant services.

    Business Details

    This is a multi-location business.

    Find a Location

    iMerchant Direct Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • iMerchant Direct Inc

        16421 N Tatum Blvd Ste 209 Phoenix, AZ 85032-3457

        BBB Accredited Business
      • iMerchant Direct Inc

        1825 E Northern Ave Ste 115 Phoenix, AZ 85020-3953

        BBB Accredited Business
      • iMerchant Direct

        5449 S Semoran Blvd Orlando, FL 32822-1722

      Headquarters
      16421 N Tatum Blvd Ste 209, Phoenix, AZ 85032-3457
      BBB File Opened:
      3/28/2011
      Years in Business:
      14
      Business Started:
      10/29/2009
      Business Incorporated:
      10/29/2009
      Accredited Since:
      3/24/2017
      Type of Entity:
      Corporation
      Business Management
      • Mr. Ralph A Herro, President
      • Mr. John Belardo, Chief Financial Officer
      Contact Information

      Principal

      • Mr. Ralph A Herro, President
      • Mr. John Belardo, Chief Financial Officer

      Customer Contact

      • Mr. Ralph A Herro, President
      • Mr. John Belardo, Chief Financial Officer
      Additional Contact Information

      Fax Numbers

      • (888) 727-6341
        Primary Fax
      • (855) 947-0706
        Other Fax

      Email Addresses

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/20/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      Today is 07/20/2023 which is the day that everything started. I am the owner of MC tire services in *********** ******* and I contracted this company (iMerchant Direct) as my credit card processing provider. I tried to cancel them and they wanted to charge me for early termination. I looked into the website and it states that there isn't any fee for early termination. Well, this man wants to charge me $400 to terminate plus other fees that I cannot even understand. I asked to see the contract and I can clearly see that it was signed but I never signed anything since the same week I flew to *********** on an emergency. So, no papers were signed on my end. They forged my signature on the contract. They're refusing to cancel my contract and are harassing me. I called the sheriff and I'm just waiting for them to call me back. But they acted as if it's not a big deal because they're not taking money out of my account yet. All I want from them is to cancel my contract and to stop harassing me wanting to charge me fees that were never explained to me at the time of hiring them.
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Bryan A

      5 stars

      04/22/2024

      I have been processing with IMD for 7yrs and they have been excellent, only processor that hasn't had held my mine or changed my rate. I have worked with **** and she has been great, super responsive with any questions I have had.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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