ComplaintsforHealthcare Collections

• Initial Complaint

  03/20/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with BANNER DESERT,I do not have a contract with the collection agency Healthcare Collections L, they did not provide me with the original contract as I requested.

  Business response

  03/21/2024

  ***************,

  Healthcare Collections-I, LLC (HCI) no longer performs collections for *********************** Your account was closed and returned back to the original creditor in November of 2022. A deletion request was sent to the credit bureaus on 11/3/2022. If this account is still reporting you have to dispute it through the credit bureaus or it could be being reported from a different agency that handle their collections now.

  Thank you 

  ************

  Director of Compliance

  Customer response

  03/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********************************
  
   
  

• Initial Complaint

  02/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was trying to make my appointment next week with a specialist but the first rep told me I had to dang pay money I apparently owed for a visit long time ago when I don't remember seeing that specific Dr and I have health insurance that covers everything. But I was able to make my appointment though.

  Business response

  02/14/2024

  After speaking to the consumer via email I could not locate an account for her in our office. I also think she was confused on who called her as she stated HCI never did call her and it was the original creditor. Since we have no account that we can locate there is no cease communication. If future accounts are placed with our office she will have to reach out to us and let us know not to communicate with her.

  Thank you

  *****************;

• Initial Complaint

  01/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******************************. I do not have a contract with HEALTHCARE COLL I LLC. They did not provide me with the original contract as I requested.

  Business response

  01/16/2024

  ******************,

  This account has been closed and returned to the original creditor. It will be removed from your credit report when our monthly reporting occurs the first week of February.

  Thank you 

• Initial Complaint

  12/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Please be advised I have requested validation, not verification, of an item reported to you by the above original creditor/collection agency. I have received a response that clearly violates my rights according to HIPAA. The health care collections llc did NOT provide me a HIPAA release that releases my medical information to them, therefore by providing such information they are in VIOLATION of my HIPAA rights. I am proceeding with legal action as prescribed by law against the above-named original creditor/collection agency should this item not be deleted within the required time allowed by law. I will seek every legal remedy available to me and file a suit against the credit bureau responsible for reporting this violation. is reporting this collection as an OPEN ACCOUNT which under FCRA compliance this is inaccurate reporting and needs to be removed immediately .please send me a copy of my credit report when the above deletion has been removed I urge you to take this extremely seriously as I have documented my case without error. I encourage a response from you expeditiously.

  Business response

  12/20/2023

  Healthcare Collections has already provided *********************** will all relevant information in her previous disputes. HCI will not be making any further comments at it relates to *********************** debts.

  Thank you

  ************

   

  Customer response

  12/20/2023

  I need proof of respond and verification of hippa release form sign by me that I owe that debt 

  Business response

  12/21/2023

  ************************,

  This information was already supplied to you by mail.

   

  Thank you 

  *****************;

• Initial Complaint

  04/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a a collection on my credit report for **** dollars in 2017 for services rendered by **************************. I disputed it through the creditor as it wasn't mine but they said it was because my social was attached to it. I didn't pay it as I believed it wasn't mine. Well I am trying to clean up my credit and I decided maybe it was a bill that was old and I didn't realize I had it. I paid HCI 2 payments in total to pay off the debt and clear my credit. I asked for a letter confirming it was paid off. I received the letter and it had a patient's name of ************************* and me listed as the responsible party. I don't know this ************************* and called and disputed it saying I don't know who this is and was advised to call NAR. Called them and told them I didn't know her and they even admitted my information that I gave them was not the information they had on file. Told I was going to get a refund from NAR. HCI claims that I am responsible and I signed the paper saying I was but I never did. I found ************************* on the internet and her mothers name is ****** but its not me and they refuse to tell NAR they are wrong. You owe me **** dollars I never birthed a child and am not responsible for your nonsense!!!!! I will take you to court and prove you wrong and you will owe me more than the **** dollars!!! Make this right Im not responsible for another person's mistake . I have medical records to prove that I never had a child and that i don't know ******. This is FRAUD and you have lied and I have proof you lied to NAR in an e-mail. I want my money back go after the real ****** who is responsible for Ralean and its not me!!! I was 15 when this girl was born (not impossible) but I have never had a child or would have been able to legally sign anything for her. The only reason I know anything about her is because I was told her DOB and I found her ******** thats public and she tagged her mother in her post her mothers name is ******

  Business response

  04/24/2023

  ****************,

  The account you are referring to is no longer in our office. We no longer do collections for **************************. Any more questions concerning a refund of amounts paid must be taken up with ************************** directly.

  Thank you 

• Initial Complaint

  09/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a formal complaint against about HCI Healthcare Collections located in ******* **. This company has repeatedly violated my consumer rights under the Fair Debt Collection Practices Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable collection account on all 3 of my credit reports, Equifax, Experian and Transunion and not to mention an account in which I've asked for proof of claim and in which they have refused to validate per my request under the Fair Debt Collection Practices Act. Despite my efforts to resolve this unfortunate nightmare for nearly a year now, HCI Healthcare Collections has completely ignored my communications and legal submissions to remove this inaccurate information from my credit reports. I am well aware of the many, many other complaints filed against this company for their illegal and unethical collection practices - disguising themselves under multiple business names and using ILLEGAL collection practices all across the country. Yet, somehow, this company is still in business. This company's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon. As previously stated, this collection company is reporting erroneous, derogatory information about me to all three major ************************* which is killing my credit & my Professional image. They've refused to send any proof of their claim because they have none since this account has never even existed. Therefore, my only wish is to have them permanently remove the account they're reportin

  Business response

  09/26/2022

  **************,
  You currently have four accounts at Healthcare Collections-I, LLC. We have received your letters and we have responded to your request for validation.
  Account CY3252 Barnet ***************************** ********** validation mailed on 01/30/2020
  Account DA9714 ********************* Services we are waiting for our client to get us the documentation.
  Account DA9960 Barnet ***************************** ********** validation mailed on 01/30/2020.
  Account EY1539 *********************** DPM validation was mailed on 06/03/2022.
  Thank you
  ************

• Initial Complaint

  08/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Please remove these inaccurate accounts from my credit report, it's not mine I'm not aware of these accounts, and this is Under *** ****g, delete this within 15 days.HLTHCARE COL Account #DN72** Bal:$200.00

  Business response

  08/22/2022

  ********************,

  Healthcare Collections-I, LLC is in receipt of your dispute. I have requested an itemized statement and the contract signed with the original creditor. Once received and reviewed I will mail you a copy of both to your current address listed in this compliant. Just to give you some insight this is a bill from *********************** Hospital with a date of service of 01/08/2019. Insurance was billed and paid and the remaining balance is a co pay from the insurance carrier. We also spoke to you about this bill in 2019 and you were unable to pay due to unemployment. If you still do not recognize the charge I hope that the statement will help us see if this was your or not as you say.

  Thank you

  *****************;

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Got the first complaint reply and now understand why you never contacted me. First off you sent mail(2 times you say) to my father's address at the time who died on March 12 2021. If you would have sent certified you would have known this! Those letters never came to me or anyone else living. Second you say that you had an incorrect phone number, you've now updated but still haven't called. So YOU NEVER CONTACTED ME! The reply you gave to my complaint said exactly why I never got anything from you. If this is a legitimate charge I will pay but a goodwill deletion off my credit report is in order. Contact me, leave a message, send me a letter, do something, this should not be legal what you're doing.

  Business response

  02/24/2022

  ****************,

  Healthcare Collections will remove your account from your credit once it has a zero balance. So if you pay the account it is considered resolved, so we return it to the original creditor and remove it from your credit report. Please contact our office at ************ to make your payment.

   

  Thank you 

• Initial Complaint

  01/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have my name now and my phone number. This company is doing a health collection on something they never contacted by phone or mail about. I have insurance and all this company had to do was contact me and s**** up my good credit. If they say they did, prove it. I have no phone calls, I have no mail from them. Once we figure out what this is for we'll take care of it. But, I want this taken off my credit report! I need an invoice, I need to be contacted, I need resolve HCI. What a terribly shady way to do business, and I'm not the first to have this happen.

  Business response

  02/01/2022

  ****************,
  Healthcare Collections-I, LLC (HCI) mailed you letters for your account on 05/11/2021 and again on 6/9/2021. These letters were mailed to **********************************. HCI did not receive a notice that these letters were returned as undeliverable. HCI did have an incorrect phone number for you of ************, currently we have the corrected number of ************.HCI has requested the documents from the original creditor ****************************** for a date of service of 09/18/2020. Once this information is received HCI will mail you copies of all pertinent documents. If you would like to resolve this sooner please contact our collections department at ************.
  Thank you
  ************

• Initial Complaint

  10/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The basis for my dispute HEALTHCARE COLL I LLC, ***********************, Member,HEALTHCARE COLL I LLC,EDXXXX,$187 - was required to notify me prior to 04/01/2020, or no later than 30 days after. HEALTHCARE COLL I LLCfailed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 04/01/2020, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC ***** that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, HEALTHCARE COLL I LLC" failed to give me my ************** five days prior to placing this derogatory item on all of my credit reports, per Section *************** 809

  Business response

  10/19/2021

  ******************
  Healthcare Collections-I, LLC (HCI) mailed you two letters concerning this account. This account is from Barnet ***************************** ********** with a date of service of 07/12/2019. The first letter was mailed to you on 4/2/2020 informing you the account was placed with our office for collections. HCI mailed you a second letter on 4/30/2020 informing you that your account can be reported to the credit bureaus. Neither of these letters were returned to HCI so HCI assumed you received both of these letters. HCI has tried contacting you also via phone and when the call connected the person who answered hung up on our employee. HCI also responded to your credit bureau disputed received on 02/05/2021 and  02/09/2021.  I have also attached the itemized statement and signed consent your signed on 07/12/2019. So in closing HCI did try to contact you about the debt and also to inform you of credit reporting.
  Thank you
  Mac Johnston 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩