ComplaintsforBureau Of Medical Economics
Collections Agencies
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is trying to collect from me a supposed debt that has been paid to the company they are trying to collect for. The bill was paid months ago & now they are trying to put me in collections for a paid medical bill. Ridiculous. This has to be a scam.Business response
10/19/2023
Thank you for the opportunity to respond to this complaint. We have contacted our client to review the account information. All collection activity has been cancelled at this time. Thank you.Initial Complaint
10/13/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
i am not reliable for the debt with EMERGENCY PROFESSIONAL SERVICE i do not have a contract with *** SERVICES FKA BUREA they did not provide me with the original contract that i requestedBusiness response
10/17/2023
Unfortunately, we are unable to locate the account with the consumer information provided. Please contact our office to provide identifiable information to locate this consumer account and respond accordingly. Thank you.Initial Complaint
07/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
BUR MED ECON REPORT ACCOUNT NUMBER *****. *****. ***** to my credit. The account number and the total of charges it not my account. I dont know this charges and I did not use BUR MED ECON FOR ANY MED TREATMENT. .Business response
07/17/2023
There is not enough information provided by the consumer to respond to this complaint. We encourage the consumer to contact our office at ************. Thank you.Initial Complaint
05/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was seen at Banner Health back in June of 2021. I am and have been paying my medical bill from banner-all bills were consolidated into one and set up on a payment plan. BME is stating I have a bill that was sent to collections from Banner and when I speak with Banner they don't know what it is as they see my bill as being paid. I have disputed with BME and requested to see the bill, but I have not received anything in the mail or proof of what it is. In fact the one lady I spoke with was rude and said they did send something, but I stated I do not have anything and she then stated well I will just go ahead and put this on your credit as collections and she then said how do you like that and hung up on me. I have proof of the bills from banner and the payments I have been making. I have never had collections and always pay my bills and medical-I have HSA. My confusion is how or why one portion would be sent to collections and why are they not showing me a copy. I get human error exist and that maybe a portion was overlooked or not sent my way, but show me the proof. If I owe it, I will pay it, but Im not going to blindly pay a company when I cant see any proof of said bill. This is my original bill: ********* Date 06/24/2021 Total Patient Balance $1,842.00 Payment Plan Amount Due $0.00 Amount Due Not on Payment Plan $1,842.00 Amount Due Now $1,842.00 Then up to date:Currently to date: ********* Date 04/21/2023 Patient Payments (since last statement) $1,055.01 Total Patient Balance $786.99 Payment Plan Amount Due $131.14 Amount Due Not on Payment Plan $0.00 Amount Due Now $131.14Business response
05/18/2023
Thank you for the opportunity to respond to this complaint. I believe the basis of this complaint is the consumer is of the belief that an emergency room physician **** is incorporated in the hospital bill. Emergency physicians are contracted medical professionals that work at the hospital not for the hospital. Patients will receive separate bills for their care. This information is listed on the facility website. An itemization of the charges for the ER physician has been mailed to the consumer today. We look forward to assisting the consumer in resolving this matter. Please advise if additional information is needed.Thank you.Customer response
05/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me once I see the bill. I assure you I never received an ER bill and was under the assumption that I had everything to make all medical payments. Once the bill is received, I am more than happy to clear this up with the understanding that this is taken off my credit Once paid.
Regards,
***************************
Initial Complaint
04/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
There has been a medical debt on my report since 2018 that I have been trying numerous times for YEARS to get verified, but BME absolutely refuses to communicate with me. I have never received ANY sort of correspondence from them or the original creditor regarding this debt.I have a feeling I know why... the original creditor was paid in full and accepted said payment without notifying me the bill was sent to collections. BME knows I do not owe this money and has avoided me entirely to stay away from admitting as such.I would be more than happy to move on and leave this in the past if BME is willing to have this account removed from my credit report (one agency has already removed it anyway). I would even be satisfied in the short-term if BME would actually, FINALLY contact me regarding this account. I am attaching a statement showing the original creditor was paid in full and accepted said payment. I will also attach screenshots demonstrating this account has already been removed from my report by Equifax. I consider this as having occurred in the last 12 months as BME continually reports this debt every month as being delinquent, with the most recent occurrence being this month.Business response
04/17/2023
The consumer will need to contact our office to verify their identity to properly respond to this complaint. *** Services does not represent facility listed on the statement attached. We will be happy to assist in resolving this accounts. The consumer can contact our office at ************.
Thank you.
Initial Complaint
03/19/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Horrible company. Never processed claim with insurance and medical bill already paid by insurance to the medical facility!No letter, no call to confirm or inform and have no idea who they are!!! Opened dispute and will pursue LEGAL. just ding on my perfect credit. I will definitely ****Business response
03/27/2023
Thank you for the opportunity to respond to this complaint.Our records show our client assigned this consumer account to our office 12/13/2022. A validation notice was mailed to the consumer 12/14/2022, no response was received from the consumer within the 30-day validation period. We attempted to call and sent another letter to the consumer with no response. This complaint is the first communication we have received from the consumer. We have contacted our client to review the consumers complaint to verify the balance on the account. All collection activity has been stopped, including deletion from the consumer's credit report pending response from our client. Thank you.Initial Complaint
03/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On March 6, 2023, I received 3 separate text notifications giving me a two-factor authentication code for ********* each text being received a couple of minutes apart. I wondered who was trying to get into my ******** account, however was driving and couldn't investigate at that time. Approximately 15 minutes later, I received a call from Bureau of Med Econ leaving a message stating that they have an important message and to call them back. I did not know who this number belonged to other than the brief name description on the caller id. I googled the information and determined it to be a debt collection agency. I myself do not have ANY outstanding debts, however I remember my daughter used my phone number as a contact when she received emergency medical treatment last year while visiting from out of state. All of my social media accounts are private and have never been compromised. This does not appear to be a coincidence. I have attached documentation to support my complaint. My concern is that this company is using phone numbers to search social media accounts. This should be illegal and needs to be investigated.Business response
03/07/2023
Thank you for the opportunity to respond to this complaint. We do not use telephone numbers to search social media accounts. The timing of the call and the ******** code was merely coincidence. The consumer attached documentation did not show any correlation between the ******** authentication code and the telephone number. Thank you.Customer response
03/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response is as expected. I didn't expect the company to own up to any of their shenanigans. I would hope that this outreach puts the company on notice that others are aware of their common practices.
Regards,
***********************
Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Left vague message wouldnt tell me what its about and the immediately ask for my social and date of birth.Business response
09/07/2022
In response to this consumer complaint. A compliant voicemail was left for the consumer, requesting a return call. An unidentified caller called in stating they were the consumer but refused to confirm their identity, therefore,no information was given. We encourage the consumer to call & confirm their identity or respond to mail correspondence for further information regarding a personal business matter. Thank you.Initial Complaint
04/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company constantly calls and trys to collect. When my ************ have been violated. I have no knowledge of these accounts, I havent been to a hospital. No one is sending proof of this visit, it says this account is almost 2 years old. 2 years ago I was in *** and lost my social security card in arizona before I left, I dont understand why they added this to my credit report. Its tarnishing my credit score and no one is helping me get this resolved. I have been violated and this needs to be removed this information is false and not accurate. Im looking to take legal actions if this does not get resolved.Business response
04/28/2022
Thank you for the opportunity to respond to this complaint. Our records show our client, Emergency Professional Services assigned two accounts to our office for services rendered to the consumer on 01/06/2020 &01/16/2020. A validation notice was mailed to the consumer for each account, no response from the consumer within the 30-day validation period. Our office has attempted to contact the consumer via telephone to which we left a voicemail requesting a return call. We have also attempted to communicate in writing, no response from the consumer. Verification of the charges will be mailed to the consumer at the address provided in this complaint. If the consumer feels someone is using their identity, we encourage the consumer to provide our office with an identity theft affidavit and law enforcement report. We believe this account is reporting accurately as an outstanding, disputed collection account on the consumers credit. We encourage the consumer to contact our office directly to resolve this matter. Please advise if additional information is needed. Thank you.Initial Complaint
12/16/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
15 USC **** (b) i never gave authorization or approval from this company to report anything on my consumer report. 16 usc ****g me being the only original creditor i am the only one that can validate a debt and i have asked for all of the documents multiple times and they are unable to provide because within any document they send i will continue pointing out violations. This company is violating many consumer laws and I will not stand for that.Business response
12/23/2021
Thank you for the opportunity to respond to this complaint. Our records show our client assigned two accounts to our office for collections on 06/03/2021, for medical services rendered to the consumer. Validation notices were mailed to the consumer on 06/04/2021, no response from the consumer within the 30-day validation period. This complaint is the first request our office has received requesting validation of this debt. The validation period has expired; however, verification of the charges will be mailed to the consumer at the address on file. We believe these accounts are accurately reporting on the consumers credit report as outstanding balances, disputed by the consumer. Please advise if additional information is needed. Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
18 total complaints in the last 3 years.
5 complaints closed in the last 12 months.