Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to the merchant's site looking to buy a legal document. I found the form I required and purchased it for $95.00. I got the document and opened the file. It was a very poorly crafted document with legal errors, grammar errors, and spelling errors. I immediately wrote the merchant and asked for a refund. The merchant ignored my first and second attempts to settle the matter. On the 3rd attempt he responded stating he's been in years for 15 years and basically dismissed me.Business response
01/14/2024
Providing exceptional value to our customers is very important to us and we are sorry to learn this customer was not happy. Unfortunately,we do not agree with their comments on our documents and tried to politely disagree by stating we had been in business for nearly 15 years without complaints. We were not trying to dismiss them.
We do wish to clarify that there was no request for a refund in the initial email on the date of purchase (1/22/2023) just some generalized comments. We did not receive any other emails until over 5 weeks later on 12/30/2023 and it did request a refund, and stated they would file a complaint if we did not provide one. Our policy, which was agreed to by the customer at purchase, is no refunds due to being a digital product and therefore cannot be returned.Customer response
01/16/2024
The business is quoting their policy of no refunds as a reason for not issuing a refund. What about the policy of truthful advertising and providing the actual document that was paid for? This business seems to have selective enforcement of what policy they may or may not choose to follow. I tried to resolve it. several times before filing the BBB complaint. If the merchant refuses to cooperate I will contact my financial institution to dispute the charge. The document sent to me was not what was advertised or paid for; therefore, the charge was fraudulent.Business response
01/23/2024
Our documents are exactly what is described on our website and we even provide samples of the documents on the website. This is either an attempt by this person to get the product for free or perhaps they simply do not understand the document. Had they simply asked for help instead of waiting over 5 weeks to demand a refund we could have possibly helped them. As a 14 year member of the BBB with zero complaints we believe this demonstrates the quality of our products. We consider this matter closed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2501 W Happy Valley Rd Ste 4 PMB 1014
Phoenix, AZ 85085-3709
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.