Complaints

This profile includes complaints for Our World Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Our World Energy LLC has 4 locations, listed below.

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  Our World Energy LLC

  2501 W Phelps Rd Phoenix, AZ 85023

  
• 

  Our World Energy LLC

  12305 Mercantile Ave Ste B El Paso, TX 79928

• 

  Our World Energy LLC

  3250 W 72nd Ave Westminster, CO 80030

  
• 

  Our World Energy

  2604 Princeton Dr NE Albuquerque, NM 87107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought solar panels in 2023, signed under false representation of the company! I was suppose to receive checks, save on electric bill, wasnt told my bill for solar panels would increase! I have not received any checks, my electricity is higher! Nothing that the salesperson told us has happened! Never told us about interest rate, would be outrageous, they lied and we want to cancel this contract due to the lies and misinformation that is why we signed the contract

  

  Business Response

  Date: 07/30/2025

  Thank you for reaching out and sharing your concerns. We understand how upsetting this experience has been, and we want to assure you that your concerns are being taken seriously. After reviewing your account, we see that one of our ************* Managers is actively handling your case and has also been in communication with your financier, Dividend, in an effort to address and work through the issues you've raised. We sincerely apologize if you feel the information provided at the time of sale was misleading. It is never our intention for any customer to feel misinformed or misrepresented, and we are committed to thoroughly reviewing your concerns and providing the support you need. Please know that your case remains a priority, and our team will continue working closely with you and all involved parties to explore a resolution.

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have owned my system since August. There have been install errors from the beginning which have reduced or eliminated production all together. I attempt to work with the consumer advocate team but I keep getting the same story, "I will send to the team". No contact numbers are available other than the main number where you get an automated response and a *** calls you back in 1-2 days. Attached are my list of issues patiently dealt with up until this point:-Meter was defective, oncor came out to change the meter, since the company did not follow local protocol and have ONCOR present when the meter was pulled.-Issue reading production so tech ***laced wiring. This did not resolve the issue.-Another technician comes out weeks later (after patiently waiting). The diagnosis is that the last technician wired incorrectly and the wiring was not grounded properly. This technician is more than 3 hrs away from my home which is why this process takes so long.-June 5th) I need a powerwall ***laced. I am assuming that this is due to the improper wiring. Again, I am patiently waiting and am being told ***** is working on it. -July 7th, I am still being told that we are waiting on the unit to ship.I finally take it upon myself to get in touch with Tesla and find out that my ***lacement unit was deliver to the company back on June 13th a month ago. I have been deceived this entire ******* this point I want a full refund for the product that I have paid for. This is due to multiple reasons:-If I need service, there is no one local that can service my system timely. Losing production 2 weeks minimum each time a tech is needed.-The product has not consistently performed as expected since I have owned it.-I have been lied to by the inside service ***s and they fail to communicate clearly -I could not locate this company as a certified Tesla Installer. If they are not a certified installer, they should not be installing the product (safety issue).

  

  Business Response

  Date: 07/30/2025

  We understand how disappointing and discouraging this situation has been, especially given the amount of time and patience youve extended throughout this process. Please know that your concerns are valid, and we are taking them seriously.
  After reviewing your account, we do see that a Powerwall 3 battery installation has been scheduled for August 6th. This was coordinated by your sales representative as part of the resolution plan for the issues you've outlined. We understand this should have occurred sooner, and we regret the lack of timely and transparent communication on our part. Regarding your request for a refund, we will escalate this to our upper management and customer care leadership team for review. Someone from our team will be in touch with you shortly to discuss this further and explore possible resolutions. We are committed to making this right and restoring your confidence in our service. If there is anything else you would like to share in the meantime, please feel free to contact us directly. 

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was lied to by salesman that our electricity bill would be cut in half and that we would not have a SRP bill ever.

  

  Business Response

  Date: 07/30/2025

  Wed like the opportunity to address your concerns directly. We have attempted to reach you at the number we have on file, but our call was routed to voicemail. A follow-up text message has also been sent in an effort to connect with you. When you have a moment, please give us a call so we can review your account in detail and address any questions or concerns you may have regarding your utility bill and the information provided during the sales process. Were here to help and want to ensure everything is clearly explained and resolved.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been misleading from day one. I was offered a $3,000 sign-on bonus as a last-minute incentive to keep me from backing out. That bonus never showed up, and Ive yet to receive a straight answer about itsix months *********, the $80,000 system they installed has failed. The inverter literally let out smoke and the system has been running at 1/3 capacity since. A technician came out Tuesday and said they had spare inverters in the warehouse, and that the *** was already approved. It's now Thursday, and the system is still down. Nobody will answer a phone callperiod.Their main office numbers listed on ****** go nowhere. No return calls, no follow-ups, no accountability. Meanwhile, the system downtime is costing me money daily, and I can't even get confirmation if their promised reimbursement for downtime is real.Whos paying for the lost productivity? Certainly not them. At this point, your guess is as good as mine on whenor ifthis will be resolved. Completely unacceptable.

  

  Business Response

  Date: 07/11/2025

  We sincerely apologize for the frustration and inconvenience youve experienced. Regarding the $3,000 rebate, our sales department has been made aware of the situation and is currently contacting the original sales representative involved to get this matter clarified and resolved as soon as possible. As for the inverter issue, we truly regret that your system has not been performing as expected. We understand how concerning it must have been to see smoke coming from the inverter, and we apologize for the delay in getting the replacement installed. At this time, we are waiting for the new inverter to arrive at our warehouse so we can schedule a technician to complete the replacement promptly. Our customer service management team has been in contact with your wife, *********, to relay this update and will continue to keep her informed as soon as we have an arrival date and confirmed schedule. We appreciate your patience during this time and are committed to seeing this issue through to full resolution.

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has door to door solicitors claiming to work for for take a load off ***** and were sent by (the local electric delivery co-op) to talk about meter issues and electric bill. They do not have a solicitor permit and are conducting business outside of the 9a-5p solicitor hours the city code sets, while lying about who they work for. After the salesman left my porch and I contacted the electric delivery company and they stated they dont have anyone out to talk about meters, I found another salesman walking the neighborhood and they said they work for our world energy. Shady business practices to try to skirt solicitation laws.

  

  Business Response

  Date: 07/08/2025

  We take these concerns very seriously and want to sincerely apologize for any confusion or discomfort this experience may have caused. Please know that Our World Energy expects all representativeswhether directly employed or working through partner organizationsto follow all local regulations, including solicitation hours and permit requirements. Misrepresenting affiliations or intentions is strictly against our policy, and we are actively investigating this incident to ensure appropriate action is taken.We appreciate you making us aware of this, and if you're willing to provide additional details such as the date, time, and location of the interaction, it would greatly help our internal review. Ensuring integrity and transparency in how we engage with communities is a top priority, and your feedback is invaluable in helping us uphold those standards.
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Criminal Trespassing on Private Property (signs posted)Parking on Private Property (signs posted)Unwanted Solicitation (signs posted) .The above has happened several times over the past 3 months - security cameras have caught each visit, and I have photos. How many times and ways do I need to say, NOT INTERESTED IN SOLAR OR YOUR SERVICES and/or LEAVE MY PROPERTY?

  

  Business Response

  Date: 07/02/2025

  We sincerely apologize for the repeated visits and any frustration this has caused. Your concerns are being taken very seriously, and we want to assure you that we are addressing this matter internally to prevent any further contact.
  We will immediately notify our outreach teams. We understand your position and fully respect your right to privacy. Thank you for bringing this to our attention, and again, we apologize for the inconvenience.

  Customer Answer

  Date: 07/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I am hopeful given similar complaints have been lodged against this company that they will follow thru on their promise as stated. As long as NO further visits occur, I will then consider this complaint resolved.
  
  Regards,
  
  T D
  
   
  

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had solar installed in December of 2024. In the original estimate we were billed for an electrical panel relocation. We were assured that if that relocation was not necessary by our sales rep ***** ********* that we would receive a refund. The electrical installation passed all inspections by ***************** of the panel was not needed. We have contacted the company on multiple occasions to inquire about the refund & have been told that is not a company policy to refund for work not done. They have failed to restore our back yard to pre installation ************* suspect this is due to this billing dispute.

  

  Business Response

  Date: 06/26/2025

  We want to confirm that we have reviewed your request and have received approval to issue a refund for the electrical panel relocation that was ultimately not required. Our finance department has been notified and is in the process of sending out the check. We also understand your concerns regarding the condition of your backyard and will be reviewing this further to ensure all remaining items are properly addressed. Please know that we are committed to resolving these matters and appreciate your patience as we complete the next steps. If you have any further questions or need assistance in the meantime, feel free to contact us directly.

  Customer Answer

  Date: 06/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the start of this solar project, nothing has gone right. There is no communication between technicians and agents setting up service calls. Ive have been very patient with all the missed appointments, lack of communication and slow customer service responses.I dont normally complain but this has gotten ridiculous after 5 or more missed appointments. The time wasted waiting at home with no one showing up and no calls or text to let me know if its been cancelled. Ive waited all day on each occasion, wasting away a vacation day from work each time. Now, *** lost 5 or more days of work, waiting for a no-show technician from this company. Every time I reach out, I get no response until a few days later about a missed appointment. I was advised the company would send out compensation for the missed appointments. I received a check for $65!!! Really??? 5+ days of missed appointments, sitting all day at home waiting for technicians and the stress from trying to reach anyone at this company is worth more than $65!! What a joke! My gutters were ruin in the process of installation and was finally repaired after many days of calling the company, however my gutters are orange and they decided to put a maroon gutter replacement!My Garage wall was ruined with the Electrical panel being installed. The company sent a technician to place **** on the wall and never came back to finish the job! Im requesting compensation for the stress and the days that I had to sit at home and wasted a whole entire day waiting without and communication from this company. *** never dealt with a company this messy for such a large and expensive product!! The missed Jun 19 appointment, I have yet to hear from anyone from this company as to why if was missed!! No one seems to care! These are some of the missed days that I can account for!April 18, *********** 5, 19

  

  Business Response

  Date: 06/26/2025

  We sincerely acknowledge the frustration you've experienced throughout your solar project, and we want to assure you that your feedback is being taken very seriously. At this time, we do have a service appointment scheduled for June 27th, and we are committed to ensuring this visit is completed as planned. Additionally, your assigned project manager is currently working closely with their upper management team to gather all necessary details and draft a comprehensive plan to address and resolve the concerns you've outlined, including those related to damages and the previous lack of follow-through. He will be reaching out to you directly with more information and next steps.
  We also recognize your request for further compensation due to the multiple missed appointments and time lost. This matter is being reviewed as part of the resolution plan currently in progress.
  Thank you again for your patience, and please know we are working to make this right. If you have any immediate questions or need further assistance before the upcoming appointment, feel free to reach out to us directly at **************.

  Customer Answer

  Date: 06/29/2025

  AGAIN...JUNE 27 no one showed up as promised to fix the dry wall per the company's response on this complaint. I stayed home all day again! NO communication to the customer to advise of a no-show technician. Thousands of dollars are spent on these solar systems, just to find out you will be stressed for months to come.     

  

  Business Response

  Date: 07/02/2025

   Our records indicate that we attempted to reach out to confirm the technicians arrival for June 27th. During that communication, you advised us not to send anyone out at that time.
  At this point, we are waiting to hear back from you with a date and time that works best for you so we can coordinate the technicians visit with your approval. Please feel free to contact us at your earliest convenience so we can get this resolved as soon as possible.
  

  Customer Answer

  Date: 07/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will contact the business to perform this action and wait for thier response, if they complete the repairs and compensate me for time loss, I will consider this complaint resolved.
  
  Regards,
  
  **** **
  
   
  

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels were installed and now hardly anything works. Cannot get in touch with anyone. This needs to be resolved, I am an elderly widow who feels I have been taken advantage of.

  

  Business Response

  Date: 06/18/2025

  Thank you so much, for taking the time to speak with me ******. As we previously discussed, I have already reached out to our service team to assist with your concerns and ensure that this matter is addressed promptly and thoroughly.
  Please rest assured that we take your situation very seriously and remain fully committed to resolving this as quickly and smoothly as possible. We sincerely apologize for any frustration, inconvenience, or stress this has caused you. Your satisfaction and peace of mind are very important to us. Our service team will be reaching out to you directly to schedule a visit and provide the necessary support. In the meantime, if you need any immediate assistance, please do not hesitate to contact me directly. I have also provided your project coordinators contact information, who will stay in close communication with you and keep you informed throughout the entire process.
  Once again, we truly appreciate your patience and understanding, and we are fully dedicated to making this right for you.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation delays, poor communication, inspection failures and unfulfilled promises related to my residential solar project

  

  Business Response

  Date: 06/17/2025

  *****,
  We want to let you know that a manager will be contacting you directly to discuss your concerns in more detail. At that time, we will go over the resolution requests youve made and determine the appropriate next steps to move forward. We appreciate your patience and look forward to speaking with you soon.