Business ProfileforCool Blew Inc

Please reference ID# ******** - *** at Cool Blew left me a voice message on **** -- at the time of his voice mail I was under and having a medical procedure done (Wednesday) and then had a couple days of healing. I called the first thing the following Monday **** and of course no one has ever returned my call and there has NOT been a resolution. When *** called he told me that he could only speak to me if I returned his call within THREE hours of him calling me. What business believes that people even hear their voice mail within that time frame - completely unprofessional. The email that I received from BBB said that if I did not respond then they would assume that the problem was not resolved and so that is why you did not receive a response from me. I am adding to the complaint as Per my signed contract that I paid in full - I was supposed to receive a rebate of ****** which I have not received. And this may sound trivial but at this point I feel like holding them to everything that was promised - cookies to be delivered also. 1. Honeywell thermostat has never been installed and no one has returned my calls to get it scheduled - **** reply is not an honest one 2. Water damage to tenants property has not been addressed 3. $****** rebate has not been received 4. cookies have not been delivered. I would like to either reopen or have this be a new complaint against Cool Blew. After 7 visits to the property that either my tenant or myself had to take off work to accomodate and no returned phone calls they are the worst company I have ever had to deal with. At this point I will be writing reviews on your site and others regarding the non service and broken contract from Cool Blew.