Business ProfileforPlumbing Masters LLC

Get a second opinion and the song, "SMILLING FACES" by group The Undisputed Truth, describes my experience with Plumbing Masters! There were work related issues, disagreements on pricing, and misrepresentation regarding the document signatures. They did trench - less pipe replacement at price of $19000! I recommend getting a second opinion! They assured that the insurance would pay for good amount of cost (turns out not true, nothing was covered) --! Workers never on time, very messy (TWICE I HAD TO CLEAN MESS LEFT IN A ROOM), Pile of trash was left on front house for a few days, I had to remind them to come pick it up (people were wanting to call HOA)! Plus, they also found unplanned issues and would be an added $16000 cost, I mentioned that I thought added cost was overpriced, they assured me Insurance would pay a good amount of cost and also said that they wanted to get the most out of insurance but instead, they got more out of me! $10000 I previously gave them 2 stars on review, but now I feel ONE star is deserved! Had a visit from Plumbing Masters to discuss my 2-star review! One of issues was the pricing! I had contested that they over charged for the unplanned issue ($19000). The plumbing master employ showed me on his tablet that I was only charged extra $8000 for added unplanned issue! The first major project charge before unplanned issues was $18000., add this to the $8000 equals $260000! Master plumbing addition amount is $350000. The only good thing about this is that gave me a 20-year warranty on parts and workmanship.

I apologize for the disappointing experience you had with Plumbing Masters. It appears there were numerous issues and miscommunications throughout the process. We understand how frustrating it can be when expectations, especially regarding pricing, aren't met. It seems we could have been more thorough in our cleanup efforts and management for you.Thank you for sharing your experience and emphasizing the importance of seeking a second opinion before committing to significant expenses. We were under the impression that you did in fact received around $14K back from your insurance company, and I apologize for any confusion or misrepresentation in that regard. We have heard many horror stories of other plumbing companies as well from our clients and their past experiences on hiring without second opinions.. It's clear that trust and comfort are crucial when selecting a service provider, and it sounds like we may have fallen short in meeting your expectations. I apologize for any disappointment caused.Large projects like yours involve many complexities, and pricing can vary between companies. While we may not be the cheapest option, we aim to ensure our longevity and reliability for over 20 years. Hopefully, the 20-year warranty we provide will offer some peace of mind moving forward. We have to take the good with the bad and we can use this for training purposes and make sure this doesn't happen again. We thank you for your feed back, without it we cant get any better at our jobs.