Customer ReviewsforMoore Chrysler-Jeep Inc

Buyer Beware Before I start, I would like to clarify that the service department of Moore Jeep was incredibly helpful and professional. They repaired my vehicle in a timely manner and in less time than I was quoted. I also was not sold to immediately after arriving and I very much appreciate that.In regards to the product however,********** does not act in good faith in regard to its warranties. I've been given multiple different statements regarding why they would not cover me for a rental while my car was in the shop for an issue covered under the powertrain warranty. As medical personal, I cannot be without a car and after verifying with an agent that as long as I submit the documents required I would be reimbursed, I went ahead and got one. Fast forward to 2 days later, after submitting said paperwork, I received a denial saying that it was not a covered service. After calling Stellantis to clarify, I spoke to an agent who refused to allow me to speak while consistently talking over me. She had said that one of the factors was that I was not the original purchaser of the car. To remind you, this was a vacuum pump failure covered under powertrain warranty. This is not acting in good faith. Stellantis owns 14 brands, Abarth, Alfa ****** Chrysler, Citroen, Dodge, DS ****************** Jeep, Lancia, Maserati, ************** Ram and Vauxhaul. I strongly urge you to avoid these brands as I promise you that Stellantis frankly care about your needs or the quality of your vehicles (****** miles and my car has already been in twice for part failures. I would recommend if shopping at this location to look outside of cars of these brands, if they even have them.Buyer Beware

If I could give this place a 0 star I would. A simple oil change that should have taken 1 hour to do. The dealer had me wait over 4 hours in the lobby with no communication regarding the status of my vehicle. I had to walk to the service area to get someone's attention to find out that my Brand new *********** 2023 would not start. They kept my car for 4 weeks with no one to call me regarding the status of my car. I had to call weekly for a follow-up and when promised a call back they failed to do so. When receiving my car the windshield was cracked from them having it out parked in the back lot exposed to other vehicles from kicking up rocks and dust. Moore stated that they can not control what happen on their lot and would not replace my windshield I work my **** off to save $30k for a down payment for my dream car to be given back to me damaged.

TLDR: Because I didnt spend $870 on spark plugs, $3,800 on an exhaust system, or buy a new manual transmission, they would not repair the airbag that is under recall.I brought my Jeep in on Wednesday morning for the recall on the airbag, oil change, spark plugs, exhaust system repair, and a new clutch. At the beginning, I was told it was $490 for the spark plugs and $280 for the fuel system maintenance that must be done when changing the spark plugs. I declined this repair because it is not in the owners manual. This didnt go over well with the service writer ----. We are down to the air bag recall, oil change, exhaust, and clutch with the promise to call me by the end of the day.No call from ***** so I called to find out they didnt do anything Wednesday. Thursday Im told that there is internal damage to the transmission and the synchros are worn out. I asked about the gear oil in the transmission because synchros are made of brass and when/if they are worn out there will be brass in the oil. Turns out that no one ever inspected anything about the transmission. Im not buying a new transmission, just replace the clutch. Thursday afternoon I get a call that if they replace the clutch, they would need to replace the exhaust system for $3,800 or they wouldnt try to replace the clutch. Long story made short; the exhaust shop quoted me $400 for the exhaust system repair. We are down to the oil change and the recall on the air bag.I pick up my Jeep this morning, the oil change was done, but not the recall on the air bag. It is clear to me from my dealing with the service writer that if I had spent the $870 on the spark plugs and $3,800 on the exhaust system then my recalled air bag would have been fixed.I dont recommend bringing your vehicle here for any reason.