Customer ReviewsforGrand Canyon Home Services LLC

********************* *** Retired On April 10th 2023 Grand Canyon Home Services inspected my broken down A/C unit as it was not working. The next day late I received a quote to replace my A/C coil that they said had a hole in it and leaked all the Freon out. The tech said they might have to order from overseas as the coil was rare. I have a 3 year old Carrier A/C unit in a 3 year old house. There were four prices from Platinum down to Band Aid Repair slightly under 5k. I told them on the 12th of April that I had a person that might be able to source the Coil and could I have the Part number. I called twice and never got a call back. The next day I sent an email and got a part number back. I then asked for the model number which they sent me. Turns out the 2 numbers were for different coils, a small one around 2 ton and a 5 ton. So the numbers did not match. I had another A/C company come on the 15th, of April 16, 2023. They found an aluminum line to copper the solder had come undone and separated. Since it was the company that originally installed my A/C unit they evacuated the system checked it all out. Filled it back up at no cost. You can make out what you will with the work from Grand Canyon Home Services, but I would not recommend them to anyone.

Hi ************,Thank you for the feedback. I have reviewed all the notes for your service call, listened to the phone call recordings and reviewed the email communications...************** found a leak at the same copper to aluminum coupler you mentioned in your review, but also found a leak at the indoor refrigerant coil during his thorough electronic leak search. The leak at the coupler was visually obvious and didn't even require any tools to find it. We did use the detector to confirm the oil was from a refrigerant leak. We always perform a thorough search, including the attic equipment, which is where the other leak was detected. While the coupler repair would take care of the bigger leak, this is definitely the quicker cheaper repair. The coil is a much bigger, more expensive repair and will continue to leak slowly causing a major expense down the road. By this point, the warranty from the company that installed the system (which was Not Grand Canyon Home Services) will likely be expired, We provided the model number number from the coil and the part number that the local Carrier distributor gave us as the current replacement. Unfortunately, we don't have any control over what they tell us. All we can do (and did) is pass the information along I'm not sure how we even got involved in this situation on a system this new. I can only imagine that the original installing contractor couldn't get out to you for awhile, but we could provide fast service. I am extremely happy to hear that the company that originally installed your equipment (which was Not Grand Canyon Home Services) fixed your problem. That is what should have happened in the first place on a system that new. We wish you the best and hope you're air conditioning system continues to cool properly.