Complaints

This profile includes complaints for The Cool Guy HVAC Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Cool Guy HVAC Appliances

  Tucson, AZ 85713-5548

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  The Cool Guy HVAC Appliances

  4414 S 15th Ave Tucson, AZ 85714-1250

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a new HVAC system put in July 2023 , job was to take approximately 7 working days , starting July 6 , , install ran behind schedule, guys not showing up to work, technician did work on a Saturday and a Sunday ,3rd ,week into install project , technician having vehicle trouble, started having a/c cooling issues 9 days after job was partially completed July 21, 2023, I say partially because technician said he had not turned on gas lines to unit for furnaces, to call him later for that , July 29, 2023, one unit not blowing cold air , technician came out July 31, added more Freon gas , I suggested a possible leak , he said line is very long probably just needs recharging since it’s a new unit, august 13, other a/c unit stopped working, as there were 2 new units installed, technician via phone call told me to reset thermostat, I did, unit stated working again, august 15, a/c unit not blowing cold air again for 2nd time , technician said would be there later that day , technician called and canceled, said he would be there Wednesday August 16, again technician canceled, said he is super busy, said he would be there August 17, 8pm , I said no, that is too late, it’s school night, kids (ages 3 &7) are sleeping already, there will be too much noise in attic, I told him I would find someone else , for Friday, august 18, since we are having relatives in from out of town , I needed house to be cool, over weekend, another more legitimate company, added Freon gas and dye , for $845 , on august 18, dye is to check for possible leak ,will now more in about a month according to other technician, august 30, other a/c unit stopped working again, I reset thermostat like before, unit working again , called technician, said he would check in on august 31, at 9:30 am , technician never showed nor called, finally gave up on him , going with a more reputable company,as of September 1, 2023, , a/c not blowing cold air for 3rd time on this day , leak has been detected, , will find someone else to repair copper line not connected properly, this was a friend of a friend referral, based on trust , and come to find he is not licensed and not trustworthy

  Business Response

  Date: 10/05/2023

  Hello my name is Josannio Pacheco and im here to state that I been in contact with Mr. Bedoya the entire duration of this event. He stated that I initially put the hvac unit in sometime early july due to him saying it stopped working around the 6th or 7th which is a lie. See invoice for correct date which was july 11th 2023. Any how he was aware I am not a licensed contractor 100% he Is friend of family and he was aware. I have text messages of proof of direct contact. I was offering to come at 8:00pm which is not to late for my work field. And the gas was complete. I just didn’t release the valve due to being very tired and told Mr Bedoya why. He understood due to me coming back in winter to check on it anyways. Part of instal agreements. I just wanted to double check my work. And the cancellation on the 15-16-17-18 totally not true as well. Both jobs were complete only thing lest I was sending my attic repair to close off article entry due to us having to trim a little to pull equipment in and out. See in pics via text. I told him I can get there on the 18th to fix repair he said no he is going with other company and wants to be reimbursed full amount. I apologize for all this. Thank you for your time. 

  Customer Answer

  Date: 10/08/2023

  I have had to pay someone else to fix the new a/c lines which I was told by another company was leaking gas, this work should be under warranty, as the units started failing within the first month of installation, I have paid more than $2,200 to another company for repair work and recharging of the system after having these new units installed, Josiano Pacheco had continuously failed to keep his , appointments with me which why I had to choose someone more reliable , he should reimburse me for the extra costs I have to pay for his and/or technicians faulty work 

  Business Response

  Date: 10/13/2023

  Hello. So I’m not denying the fact he paid some one else to do repair. I’m just upset that I made attempts to fix problem in my end. From as late as 8pm to as early as 5am following morning but he said that he will just have another company go out. I completed gas line nothing else needed. As for communication I called several times and even sent text messages but he still tried third party communication. I have not avoided him in any way I actually live 8 min from him and though we created a great bind through out many years. I been there late before trying to fix old units for them and as early as 4am due to him being a landscaper owner. I just don’t understand this all. But I am willing to resolve this by crediting what I think is fair on my cost of repair in the amount of $500.00 and that is half for repair due to gas line was finished and installed. Thank you and I apologize about all this I want to make this right but not get slammed with full amount. And keep him satisfied in some manner. Thank you