Customer ReviewsforDry Star Restoration LLC

Do not hire this **mpany. They came in and tore out sheetrock that should not have been taken out, ripped up carpet that should not have been taken out, took out baseboards that should not have been taken out. Bottom line there was overkill on the entire project. All they were **ncerned about was how much money they **uld extract from the insurance **mpany. They **llected over $11,000 including a hefty ** pay from us. They never came back to fix the place up. My wife and I had to **ntact **ntractors to replace drywall, carpeting, bathroom tile, and painting just to mention a few items. I would never re**mmend this **mpany to do any work.

AVOID DRY STAR RESTORATION AT ALL COSTS End of March 2023 Dry Star Restoration promised to repair flooring, walls, and countertop after we experienced a flood due to a burst pipe in bathroom. Damage included flooring throughout and lower kitchen cabinets. We were told to leave everything where it was in our *************** winter home. Well take care of everything. Take everything down and put it all back when we are done. 3 months later they were still trying to get more money from the insurance company. When they finally started the work the floor was left with a gap between rooms, a gap in front of tub, unfinished baseboard: uncaulked, unpainted dirty mess. The painters didnt remove window treatments, items on the walls, or cover the new floor. Paint was dripped, smeared and slopped everywhere. They destroyed 20 feet of custom drapes, valances, shower curtain/liner, a piece of art. They left a film on new floor, apparently wiped up paint spills? The trim job at base of cabinets was amateur-obviously inexperienced workers. A rounded edged post formed countertop was estimated at $3,000 for a ********************************************************************************* front corner. ROC complaint filed. They (ROC) seem to have very little power to issue directives regarding damages. ROC did require repairs of flooring. We finished all of the baseboards-cleaned, caulked and painted them. We replaced some of the amateur trim with low profile improvements. They refused to reimburse for custom drapes calling them store bought . They hire Bonvue Custom Drapes to low ball the value of items destroyed. Their license requires subcontractors for plumbing, A/C and electrical. They put our kitchen sink in without sealing it down. We had no cold water in one bathroom, no hot water in the other bathroom. The hot and cold water were backwards in bathroom sink. We had to call a plumber to repair. There is nothing better than being free of this company.

I have used Dry Star multiple times when experiencing flood damage in my home. Their mitigation team has always shown up within an hour of me calling. They are efficient in their work and have always started the process as soon as possible. All the employees have been empathetic to our situation and assure us that everything will be taken care of, especially *****************************. Ive called him every time something has come up, and hes been available every time without fail. This has been extremely helpful during the stressful moments of going through multiple remediations over the years. Their demolition team has always been careful and make sure that the work area is always clean as possible before leaving. This last run I worked with ****** during the transition from mitigation to repairs/construction. He was quick to send out a project manager so we could get the reconstruction process done as quickly as possible and was on top of getting things taken care of with our insurance adjuster. Their reconstruction team has always done great work and has gone above and beyond to make sure that the finishing touches were on point. I recommend Dry Star for all your restoration and construction needs. Call and ask for ******, theyll take care of you.