Business ProfileforDry Star Restoration LLC

Following an accidental plumbing discharge in our home, DryStar was called in by the plumber on the scene and began mitigation. After mitigation was complete, I chose not to have them stay on to complete the repairs and remodel. due to several concerns I began having about their integrity. I received a request from DryStar to pay $4221.21 for the mitigation. I requested an itemized invoice to examine the charges. Upon examination I saw that there were many items they were charging for services that DryStar did not perform, or did not perform as described. I produced a line-by-line detailed spreadsheet showing the items and offering photos to back up the adjustment of -$1467.89. I offered to pay the corrected amount of $2753.32 if they produced an invoice, after which I would go peacefully despite my disappointment in the lack of ethics and attempted cash grab by DryStar.******** at DryStar never once acknowledged the overcharges, or produced a corrected invoice, but rather "escalated" (their words) the collection process with phone calls and threatening emails. I told her that our insurance company is reviewing the charges and when they make a determination, I will pay the amount they say I owe. Still, DryStar is aggressively attempting to collect the full amount, one-third of which is fraudulent charges never performed by DryStar.