ComplaintsforBill's Awnings & Construction Co
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Complaint Details
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Initial Complaint
03/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered some awnings on April 26, 2022 and have not received them. The company seems to have closed its doors. No one calls back. They have $784.45 of mine as a deposit, that I would like a refund for. My phone number is ************. Thank you.Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
****'s Awning provided us with a written contract on 10/20/21 to replace our awning, damaged by hail. We made a payment (50% of job cost) on 1/12/22. Since then I have kept in communication with the company (contact - ******), through via email and phone, and was told they were waiting on the pergola from the supplier. I received a copy of the sales order to the supplier, order placed on 4/01/22. I spoke with ****'s Awnings about a month ago and was told the estimated date for them to receive our pergola from the supplier was 2/25/23. Since then, I have been unable to reach them via phone, email or in person at their office.Initial Complaint
02/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In July of 2022 I contacted ****'s Awnings to get the awning fixed on my park model trailer that had been blown off by a wind storm. They gave me a quotation to replace the awning and asked for a down payment to cover the cost of material of $2021.70. I sent the a check for that amount. They told me it would 3 to 6 months before they would receive the material and be able to finish the project. In October of 2022 I called to get the status and was told it was going to be closer to 6 months. In Feb 2023 I called a couple of times and left a message. There was no return call. So on Feb 16, 2023 I stopped by the office and it was closed. I asked at the business next door and was told the Bill's Awnings was out of business. I would like to either have a refund or have them deliver the material to my location..Initial Complaint
02/14/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I contracted with this business for awnings in my back yard in June 2022 and was told my awnings would be ready in two to four months. I gave them a deposit of approximately $725.00 at that time. They do not respond to my e-mails. I did get an e-mail from there late last year asking for patience. Now they dont answer the phone and will not respond. I want my deposit back.Initial Complaint
02/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
****'s awning was contract 07/2022 to repair/replace my mobile home awning after a storm caused damage. My insurance company paid me actual cash value to get the project started, and once repairs were completed, if completed within a specified timeframe, I would get the remainder for the full replacement cost- so timing was of the essence. They kept delaying, saying they were waiting on parts to come in for over a year on some customers and they'd get to mine as soon as they had the parts (of course they didn't tell me this when I initially contracted them). After calling repeatedly for an ETA, they said it would be no later than January 2023, which came and went with no work completed or contact advising as to why or a new ETA. I have gone by their store, where they simply have a hand written note saying "Sorry we're closed". I've emailed and left voicemails to no avail.Initial Complaint
01/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Contracted with this company and paid a deposit of more than $780.00 April 2022 to replace carport column and add sun protector material. Work has not been undertaken and company now doesnt answer telephone, return voicemails or emails. Have tried numerous times and went to their physical location. Was told 2 weeks ago I would need to speak with the owner the next day regarding refund of deposit and now there is no one in the office at all. Work was to be done at ***********************************************************Initial Complaint
10/14/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On 7/11/2022, I put a deposit down of $1,117.00 for a side awning on my home. It was half of the entire job. On the paperwork, it says the job will be completed 2-3 months from signing. It is over 3 months and I went to the business and told them I would like my deposit back since the job has not been done, and they told me the material has still not shipped. The lady in the office said that people are still waiting a year for material. The owner/manager *** stated that he would have to charge me a restocking fee of 25% and would give us the rest back. It has not even shipped from wherever it comes from the office lady said, how can there be a restocking fee of any kind and does not say that anywhere on the paperwork. I asked the manager/owner *** why it was not written anywhere, he couldn't answer me. I want my $1,117.00 deposit back, as the contract is null and void at this time. Is this legal? Any assistance in this matter would be greatly appreciated. Thank You, *************************** ************ (direct line to *************** ************)Initial Complaint
05/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 8th 2021 a micro burst /tornado came thru my property and completely blew of my back awning and also damaged my front awning. I took the next day off of work and contacted my insurance company. I then contacted Bills awning and construction in **** ** the owner ******************* and gave me an estimate for the damages. I was waiting for a check from my insurance company. I called them to set up a start date. The office mgr called me back and said they would need a deposit of $1000.00 to put me on the work schedule. I put it on my credit card.I received my insurance check. On July 6 the office mgr contacted me and said I need to pay another $7898.78 so they could order the material . I sent them a certified check for that amount. So now they have $8898.78 which is more then 60% down. They sent me a contract showing all that I had paid up front and also stated on the contract that the job would be competed in 2 to 4 months.. So here I sit 12 months later and nothing has been done. Ever time I call they give me the run around and they have everything but the 8 steel post. There is a company in AJ that get get the steel post cut and delivered. So in the mean time my back deck has rotted out . My door has sun and heat damage. My kitchen and dining room has extensive interior water damage from lack of not having the rear awning. So at this point I want them to refund me $9000.00 plus 10% for sitting on my money for a year and doing nothing. I also want them to pay for all the deck damage also door damage and interior water damage in my kitchen and dining room ceilings and walls. I do not. Want these people on my property they are to threatening and do not care about customer service!Business response
05/20/2022
This is our response,, ********************* is our oldest customer on our schedule that has been very patient. My Office Manager has spoken several times with *************** about her awning and has told her that the manufacturer is having a very hard time getting material due to everything sitting in the LA Harbor. The supply chain that has this country in a turmoil has effected us in many ways. Our manufacturer has started to get material in and they are getting supplies out to all the awning companies in the area that they service (WE ARE NOT THE ONLY ONES)
******************* job reportedly has come in and is suppose to be delivered to our office on 5-25-2022, next Wednesday. I need to know ASAP on whether to go ahead with the order or not as it has been paid for and the manufacturer will not return the money
Thank You
*****************, CEO/Owner
Customer response
05/25/2022
this is my response to Bills Awning and construction. first for the record the owner tried to contact me by phone on Friday May 19,2022. He left me a rude voice Mail and was rambling on. I did not respond to it! So here is my answer, it has now been 12 months since I signed my contract with this company and nothing has been done. They have ******* of my money up front.they said the job would take 2-4 months to complete it is now 12 months and nothing has been done! They are in breach of contract at this point! They have never returned my calls! Now my whole back porch is rotted out also my front door and I have extensive water damage to my interior walls and ceiling. From my end being the customer they have been rude and unreasonable to work with thru this whole upset to my home! So I want a complete refund of $******* plus money for all my other damages that have occurred from not having my awning replaced! I do not want this company on my property at all! Plus 10% for a total of $9900.00 dollars. Thank you DianneBusiness response
06/17/2022
We have addressed this issue with the complainant and we are doing the work she has hired us to do
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Customer Complaints Summary
10 total complaints in the last 3 years.
0 complaints closed in the last 12 months.