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Business Profile

Air Conditioning Contractors

Manny's Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Manny's Air's headquarters and its corporate-owned locations. To view all corporate locations, see

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Manny's Air has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ac was replaced 6/17/2021 An additional exterior duct was installed the exterior duct has flown off before and we had to hassle them to come and fix it The new duct vent has been leaking causing bubbling in the ceiling and Im concerned about long term problems I have called many times to get someone out Im promised calls and or a tech coming out and it never happens Everytime it rains I have to have a bin under that vent or the water will ruin my luxury vinyl flooring Its ridiculous that they wont just do their job correctly and I dont think its ethical to be responsible for the additional repair when they should have done it right from the get go or repaired their mistakes

      Business Response

      Date: 11/11/2022

      We are very sorry for the inconvenience caused by the negligence of one of our dispatchers who did not report or take care of our client. Yesterday,Thursday November 10th, our office manager contacted ****************************** and sent a technician to her property to take care of the situation.

       

      Do not hesitate to contact ** for any questions or concern

       

       

      Sincerely,

       

      ***********************

       

      Mannys Air, LLC

      39 ******************.

      ****, ** 85210

      Office (602) 434-2002Tell ** why here...

    Manny's Air is BBB Accredited.

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