ComplaintsforArizona's Dukes of Air LLC
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Complaint Details
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Initial Complaint
02/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
February 4, 2022, *******'s Dukes of Air technician *********************** came to assess a buzzing noise coming from the ceiling. The technician came back and stated that a faulty relay was the cause of the humming noise and showed me the relay in his hand. He then told me he would go out and find out the charge. I was thrown off since an estimate was not given prior and authorization for work was not given. He then informed me that I owe $319.20 for the relay. I told him that seems high, and he actually agreed with me. The technician called the office and they stated that was correct. The technician stated he was only the messenger and that he required payment. He stated to call the office and speak with "****" about the matter. At the time of payment an invoice was not given nor an explanation of charges. I proceeded to call the office on 2/4/2022 at 9:28am and the person answering stated a manager would have to call back. At that time, I also requested a refund on the remaining portion of my service contract. The service contract states that I can request the refund by calling them. The person answering the call could not handle that matter either. I also sent an email at 9:49am requesting a resolution. I sent a second email 2/7/2022 at 7:58am. Finally, an invoice was sent to me that was not signed and it did not indicate work was authorized. I also called on 2/7/2022 at 11:07am and the individual stated that "****" would call me back later that day. I have since received no response by phone or email and stated on 2/10/2022 at 7:51am that I would try to seek assistance from the BBB or ROC. My issues are that no prior work authorization was received, and a $19.95 diagnostic should have been charged and an estimate given. Also, due to the poor level of customer service a pro-rated refund should be given on the ***************** contract per the terms and conditions.
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Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.