ComplaintsforExpress Moves, LLC
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Complaint Details
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Initial Complaint
02/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello this complaint is about my moving experience. I made arrangements with a company called Starving Students with a woman named ****** on July 1, 2022. But the name of the contractor was Express Moves. This complaint is mainly about the company Express Moves. My moving experience was scheduled by ****** for July the 2nd 2022 from 11am to 2pm. I was told by ****** that I would receive a call from the contractor from 8am to 9am on July the 2nd 2022. This phone call never was attempted or came from the contractor and because of this this partly set the foundation for other things to go wrong.I informed ****** at about 10:25am on July the 2nd 2022 that I did not receive a call from the movers. ****** informed me that she would call me back but I did not receive a call back from anyone. Because I did not receive a call back from anyone I did not expect the movers to come at the time they came. The movers from express moves arrived at around 10:45am. My bed and the bottom part of my rocking chair was not totally wrap in plastic because I was not expecting the movers since I did not receive a call from the contractor. There were two male movers. The younger one tried to help me put the bottom part of the rocking chair into the plastic that came with the furniture but as he was trying to do so the sweat from his body started to drip on and into the bottom part of the rocking chair. This could have been avoided if I would have receive a call from the contractor from 8am to 9am as I was told by ****** and then I would have put the bottom part of the rocking chair in plastic. My bed was allowed to rest on the dirty ground and the older worker took the plastic off the bottom part of my rocking chair and my bed without my permission. And now his germs is all on the bottom part of my rocking chair and my bed. My bedframe was allowed to hit the ground which caused a small tear in the black cover. I want to be compensated for the above 3 items. I uploaded
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.