Customer ReviewsforAbsolute Steel

I give full approval for this firm's initial counsel in the sales process, meeting the promised delivery timeline and technical phone support with the in house counselor, ****. Where they dropped the ball, pathetically, is by taking a week to *** a missing framing part, a 37 inch steel support needed to complete the framing of the fifth and final upright framing piece. When it reported the missing part to ****, it was still three days until I heard from my sales rep, and he wanted more money to ship it to me. I refused and somewhat shamed him for even asking. It was still several days before I received the part and it caused a delay with my hired help in moving forward with placing the framing pieces on the two bases.In the end, the building is solid and serving its purpose to shelter our horses while feeding outside. Too bad to have a bad **** on Absolute Steel, yet the delay and asking for the shipping expense for a part they did not include tainted the whole transaction.*************************, *******, ******

Amazing delivery speed, product, customer service and response!I have over 30 hiring contractors, vendors and suppliers and absolute steel has to be one of the best, Period! All questions were answered professionally and with a product information backup email. The project I had them involved was completed before time and under budget!

I am very satisfied with the building. And the crew that put it up was great!******* and his crew were on time, extremely professional, left no mess, courteous.I hope they are available for any other projects I have.

My experience with Absolute Steel was mixed. Ordering was easy, cost competitive, and the structure was relatively easy to build; however, my experience between ordering and constructing was very frustrating. I ordered a 14’W x 25’L x 12.5’H, Mohave style RV Carport, online, on Feb 11th. During my initial call I asked the representative, multiple times, when I could expect receipt of the engineered plans and the structure. He repeatedly said I should receive the plans in about two weeks and the structure in about six weeks. That was reasonable, so I ordered and paid for the carport. At the two week point, I received preliminary plans for review. Since I was at the two week point, and there were no changes to the plans, I assumed the stamped plans would arrive in a day or two. They didn’t. I contacted Absolute Steel at the three and four week period and received excuses. At five weeks I received electronic versions of the engineered plans and was told the paper originals with the engineer’s stamp (needed for building permit) would be sent overnight mail that afternoon. Five days later (6 weeks after purchase) I received the stamped plans. Six weeks had passed so I expected the frame and panels to arrive soon. I hurried preparations; obtained my building permit, scheduled the foundation inspection, placed the concrete, and built the drive in three days. I didn’t need to rush. At seven weeks I contacted the company. I was told my building was in manufacturing but should be completed and shipped “soon”. At 8 weeks I received an email asking me to confirm the color of the panels (already on my invoice) and to tell me they would be making the panels “soon”. At 9 weeks I contacted the company (a Monday) and was told my frame and panels were done, would ship that week, and I would receive tracking info Tuesday or Wednesday….I didn’t. On Thursday, I contacted the company. I was told they just completed the carport on Wednesday?? and I should receive shipping information that afternoon. Most of the frame parts arrived April 22nd, ten weeks after purchase. Unfortunately, there were no Z-clips in the shipment so raising the frame was not possible. More importantly, the Panels did not arrive with the frame parts. I contacted the company again, I asked them to overnight the Z-clips and I wanted an update on the panels. On April 23rd the representative called and said the Z-clips were shipped and I should receive them the next day; however, the panels would be delayed because they didn’t have coiled steel in my color and approximate delivery date was now mid-May. I was dumbfounded. He told me two weeks prior that my panels were finished, loaded, and ready for delivery…. when in fact they hadn’t been made yet. This lack of credibility and integrity was unacceptable so I contacted management at Absolute Steel to express my dissatisfaction. To their credit, a manager contacted me and we arranged for a local fabricator to provide the panels and trim. The alternate panels were ready in five days and I picked them up. While waiting for the panels, I installed the base rails and built the stud/rafter/truss assemblies. When I received the panels, two 65yo men raised the frame and complete the panel installation in three days. Construction was completed May 8th. One additional frustration: the company sent the wrong panel screws; they were not self tapping. I ended up purchasing correct screws from my local fabricator at my own expense. The continuous stream of frustrations caused me to regret purchasing from Absolute Steel. With so many other manufacturers available, I just don’t think they were worth the hassle. I could not rely on anything I was told by the representative. The misinformation, inaccurate turn-around times, missing parts, wrong parts, and lies, made it impossible to construct the structure in a timely manner. At every instance, they over-promised then under-delivered. This is unacceptable. I do applaud the manager for contacting me and arranging a work-around for the panels; however, it should never have gotten to that point. This was my experience and an honest review: three stars…. decent product but pathetic customer experience.