ComplaintsforYavapai Lodge / Xanterra South Rim, L.L.C.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I worked for this company for 1 week. My payday was on 07/12/2023 I have not received payments and they will not *************, this is illegal.

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I made a hotel reservation and paid through Expedia for a rate of $241.58, heck-in date was 4/12/2023. However, upon arriving at the hotel on the check-in date in the middle of the night, I was informed that they couldn't check me in due to a room issue and needed to transfer me to another hotel outside of the Grand Canyon. I had to drive to ************* and was told at Yavapai Lodge that my payment on Expedia would be refunded and ************* would charge me a lower rate.But when I checked in at *************, I was told to contact Yavapai Lodge regarding the pending payment. I called Yavapai Lodge next day and was instructed to contact Expedia for a 20% refund. After a couple of days, I contacted Expedia, who then contacted Yavapai Lodge and informed me that they would offer me **** Expedia points as compensation. I declined, shocked by the inconsistency in the information provided by Yavapai Lodge to its customers.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had booked a reservation during the week of black Friday because of an email promotion I received. The website was not allowing me to choose the amount of rooms needed for my party. We were 10 adults total and 3 children, we had initially requested 5 rooms total. I called the direct line on the website on 11/30/2021 to make my reservation directly with a representative and was told two separate confirmation numbers were needed to divide the reservation in order to book what I was looking for. I paid everything upfront to be able to get the deal. I paid $1,228.53 which was charged twice and later refunded $1,228.53 on 12/03/2021 without explanation and an additional $893.44 and $ ****** were charged on my **** card that same day (12/03/2021). I was told to leave a credit card on file while checking in just in case any damages or accidents occurred in the rooms and I left my **************** card for that reason. The day after the trip was over on the 17th I received a call from a young lady stating my 5th room was never paid for, I explained I had spoken to 2 representatives and this was resolved and nothing was mentioned during my stay while checking in, the representative said she would have a supervisor call me back the next business day to clarify. However no call was received to clarify and instead an additional $429.24 was charged on 01/19/2022 to my **************** card without my permission. On 01/30/2022 I called and was told ******* from finance was only in office Monday-Friday and was asked to call early morning the next day. When I called the next day because my account was already overdrafted I was told to leave a message and I would receive a call back later in the afternoon. Monday the 31st I called a total of 3 times and spoke with ***** with no resolutions and only leaving messages. The next day I called in the morning once more and did not hear back until 2:54pm from ******* who said he could not issue a refund or clarify.

• Initial Complaint

  08/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  ON 7/29/21 my family attempted to check into this property. Upon arrival the front desk agent inquired whether we had our "dog with us". We do not own dogs as I am very allergic to pet dander. We were checked into a FILTHY room that stunk of a wet dog and contained a HUGE **** dog cage. We walked out of the room as I began to feel sick., I canceled my reservation immediately following this. We ended up staying the night at the Best Western Premier Grand Canyon Squire Inn, Grand Canyon, *******, *************, Confirmation Number *********. Please call and verify. The following day I ended up in the Emergency Room in ******** due to being checked into a room that recently had a large wet dog inside and that I am very allergic to pet dander. I never stayed overnight in this room and this room was RENTED to another family. All I am asking for is a full refund.

• Initial Complaint

  07/24/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  From July 15th-July 17th of this year, I had a reservation with Yavapai Lodge in the Grand Canyon.Before I made the reservations, I contacted the property to inquire about cell phone service and WIFI as I own my own business and require access to email at all times. I explained the situation on the call and was told it was offered. Also when I booked WIFI was listed as an Amenity. Upon check-in I immediately realized that there was no workable WIFI and I had no cell service. I discussed it with my wife and we had to leave because I had to have access to work. They were very rude about it, told me to go to ********* in town, said they are tired of people expecting WIFI and not there issue. I had to check out and go to a Hotel 1 hr. away (the rest were booked). I think its fair to get my $ back. It ruined my vacation and even worse my wife and kids. I wish the response was better.I just wanted to cancel the reservation and get a refund, they said no and were rude. Please resolve this!

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