ComplaintsforArizona Organix

• Initial Complaint

  01/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 1/24/2023 at roughly 12:50 PM I entered the Arizona Organix establishment at 53rd and Glendale to purchase 1 oz of product. I indicated, pointed, and stated I wished to purchase 2 1/4 oz of Black Cherry Pie from AZO brands, and 2 1/4 oz of Choclatina from AZO brands, retailing at the price of $40. Without being shown the product, or having the charges explained, I was rang up for 2 1/8 Big Black Cherry from ******* brands, and 2 1/8 Choclatina from ******* brands, both retailing at $35 each. With no clue my order was not processed correctly, I paid what sounded like a roughly accurate amount and left the store. Upon returning home and reviewing the receipt, I realized they had given me half as much as expected for nearly the same price. I called their location and was informed there was nothing they could do. I went to their location and presented the receipt which states a refund may be given for Store Credit. This would be fine I told them, as I would just use the store credit to purchase the correct product and pay whatever difference in price remained. They admitted that it had been their mistake, yet I was instead told that they can only give me 20% of the store credit, and I would have to pay the additional 80%. I expressed that this didnt seem fair when it had been their mistake and they said the best they could do was 50% store credit, and I would pay the other 50%. This now equating to almost 150$-200$ more than I intended to spend. When I asked about the license and CEO information to file an Attorney General complaint, I was told to get a lawyer. It did not seem unreasonable for me to request to that I receive my correct order. When I offered to pay the difference in price, about $25, yet to be told I would have to spend an additional $150 to receive my full order, that seems only to be theft and unlawful business practices. Their written policy on receipt states nothing about only receiving between 20-50%, and upon their own mistake is not right.

  Business response

  01/26/2023

  Email to ******** on 1/25/23 - (***************************, retail manager attempted to call ******** twice on 1/25/23 on the telephone number provided in the complaint, each time the calls went unanswered. ****** then wrote the following email to ******** asking him to contact her directly to further discuss and resolve his complaint. 

  Email address utilize to send email to ******** - ********************

  Hello ********,
  My name is ******, I am the retail Manager at Arizona Organix. I was informed you called the store with a complaint about a transaction that occurred on 1/24/23. I tried to call you a couple of times on 1/25/23 and 1/26/23 but Ive had no luck. Im reaching out to see if I could help resolve the issue you encountered on 1/24/23
  Feel free to give me a call at ************
  
  ***************************
  Retail Manager
  O: **************
  E: ***********************************

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company is horrible. I got hired for budtender while everything was completely disorganized it wasnt hard to figure out and they take the time to train you with different people to get a feel of how everyone works. No complaints whatsoever about any of the inventory staff, the problem came from The floor managers and some of the budtenders. They managers are VERY immature. We have to share a walkie with them for communicating what needs to be put on the floor and most of the time it would be for them to talk about customers or other inappropriate things making it really uncomfortable. Some of the budtenders were also such bullies! There is also a high turnover rate so that also says a lot about how the company is ran.

  Business response

  01/25/2023

  On Wednesday, January 25, 2023, General Manager ***************************, Admin Assistant *********************** and Retail Manager *************************** spoke to ************************* regarding his BBB complaint.

  ******* stated his complaint was about two managers, *************************** and ***************

  ******* said that they dismissed his concerns and issues and used the walkie alkie to talk about customers.

  ******* stated that he regrets sending the BBB complaint because he realized he never addressed it with upper management to give us the opportunity to resolve the issue in house.

  ******* said he was going to retract his complaint with the BBB.

   

  Also, both managers, *************************** and ************** are no longer employed at Arizona Organix due to unprofessional behaviors.

  Customer response

  01/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩