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            Business ProfileADG Air Inc

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            5012 N 78th Ave

            Glendale, AZ 85303-5616

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            Email this Business
            (602) 500-7959

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            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/12/2017

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers residential and commercial heating and cooling, duct work, repair, service and tune-up contractor services.

            Business Details

            Location of This Business
            5012 N 78th Ave, Glendale, AZ 85303-5616
            Email this Business
            BBB File Opened:
            5/12/2017
            Years in Business:
            7
            Business Started:
            5/21/2016
            Business Incorporated:
            4/6/2016
            Accredited Since:
            5/12/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Erick Galaviz - Verduszco, Director
            • Ms. Diana Figueroa, Manager
            Contact Information

            Principal

            • Mr. Erick Galaviz - Verduszco, Director

            Customer Contact

            • Mr. Erick Galaviz - Verduszco, Director
            • Ms. Diana Figueroa, Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/22/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I believe Old Republic is involved with a fraudulent practice.I am under a home warranty with Old Republic. In the middle of July 2022, we had a complete air conditioning failure. The service provider assigned by Old Republic advised that they would not guarantee that they could get to our home before Monday or Tuesday of the following week and I put my warranty request in on a Thursday. Mind you, I live in Phoenix and the July temperature was over 100 degrees. So, in order to protect the health and safety of my wife and dog, we had no choice but to seek out a service provider who could actually come to our home on short notice and make the repair. I then tried to obtain reimbursement from Old Republic Home Protection and they said they were reimbursing me the price they would have paid the warranty service provider, which was 30% of the amount I paid. This was a $6,000 repair and I was reimbursed $2,000. The warranty service provider, ADG AIR INC. claims that their cash price to a independent customer is different than the price that they quote Old Republic. I have called ADG AIR about 5 times and left messages and they will not return my call. I simply want to see the disparity over why they claim they could do the work for Old Republic for $2,000 even though the actual cost to repair my system was $6,000. This is fraudulent and I want the $4,000 difference that I was not reimbursed. I will also report a fraud claim for ADG AIR Inc.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            LJ V

            01/19/2024

            Does not respond to to service requests. My home warranty company Old Republic assigned this provider to address my heating problem on 1-11-24. I called during business hours on 1-12-24 to schedule service, and left a voicemail. Still no contact from ADG. I called again on the 15th and was told they will call me the day before they want to do service. On 1-17-24, I got a text from them late in the day saying they had a cancellation and asking if 8A- Noon would work. I declined since no one would be home. I called again 1-19-24 and left a voicemail during business hours requesting to be placed on their schedule. AGAIN, no response. During the past eight days Ive been moving around my house with an electric blanket to keep warm. I reached out to Old Republic, and they assigned a different service provider.

            ADG Air Inc Response

            01/21/2024

            Yes In fact the work order was assigned to us 1-11-24 which was a Thursday Morning Our availability for Friday was booked and we were closed that Sat-Monday in observance of the holiday. You called on the 15th where I explained the holiday observance and scheduling process and you agreed to wait for an opening We contacted you on Wed January 17th at 4:50 pm with availabilty between ****pm you declined because you had class at 11:45. You were told that unfortunately that is the only appointment for sure I would have availability for and that if anyone cancelled for Friday you would be notified and unfortunately no one cancelled and we were left to wait for another opening mind you that was On January 17th and on January 19th we received a cancelation through Old Republic we feel its unfair that you say that we don't respond to service call when clearly we reached out with availability and you were not available you were advised that our schedule was limited and agreed to wait so yes we do respond to service calls as I stated unfortunately your availability did not work with ours and we apologize for that.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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