ComplaintsforValley Collection Service LLC

• Initial Complaint

  05/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for the debt with the Town of ********* Utilities. I do not have a contract with Valley Collection Services LLC, they did not provide me with the original contract as requested.

  

  Business response

  05/17/2024

  In response to this customer's dispute, the contract that he had was an oral contract between him and the Town of Sahuarita for ********** Utilities. We are contracted with our client to collect on any of their delinquent accounts, so it is not necessary for a contract between the customer and **********************.

  We have not had any communication with the customer despite the fact that he has been sent multiple notices to the address he provided to the Town. We also did not receive any mail returns from any of these notices, so we can only assume that our notices were received. Because he never reached out to us from any of our notices and we did not receive a phone number to contact him when we received the account, we were reliant on the customer to contact us with any questions he may have. He never made any communications with our agency,so we feel that his claim that we never provided the requested contract is false because it was not requested. If he had requested the contract, we would have informed him that it was an oral contract to start service with the Town.

  We have requested validation of the debt from the Town of Sahuarita and they have confirmed that this account is valid and due for the amount assigned. If the customer wishes, we can provide this validation to him.Because the debt is deemed valid and we can provide validation if requested, we will continue to show this account as owing and continue reporting to the credit bureaus. If the customer wishes us to note his account as disputed with the bureaus, he will need to communicate that to us.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with **************************, I do not have a contract with VALLEY COLLECTION SERVICES, they did not provide me with the original contract as provided.

  

  Business response

  03/26/2024

  We have not received any communication from ******************** despite the notices we have mailed to him regarding this account. We had mailed our notices to the address that he had provided to the City as his new forwarding address. He contracted with the **************** for utility services (electric, solar and water) at the service address of ************************* We are contracted with the City to accept assignment of their delinquent accounts if the account is not paid to the **************** in a timely manner. ************************ balance of $927.64 was assigned to us in November 2021 when we sent out an initial notice to ******************** informing him of the City's assignment of their account to us for **********************. After not receiving any response from ******************** from our notice, we reported the negative report to the credit bureaus as allowable by federal debt collection law. If ******************** would like us to report this account as disputed with the credit bureaus, we will do so upon him letting us know this. In the meantime, we will continue to report the account to the credit bureaus since the City is still showing this as owing. We have sent a copy of the validation we requested from the **************** to ******************** via US mail to the address we have on file. We appreciate the opportunity to speak to anyone assigned to us regarding an account prior to a complaint. ******************** ignored any of our communication attempts and never requested any validation of the account prior to this complaint. If he has any questions regarding the account or would like to make a dispute on the account, we encourage him to contact us at **************.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am no longer in debt with with *************** Lyon County District ****** **, ***** Township ************* as the amount of ticket has been totaled off and no charges are due. I was pregnant the date this ticket was issued 03/14/22 and gave birth 03/15/22 and was postpartum 5 months and was not able to attend court date to settle ticket. I never got notice, or spoke to Valley Collection Service, LLC to collect debt of $390.00. They have not sent me information regarding this debt as requested therefore, I believe I do not have any contract with them and need this amount to be removed from Valley Collection Service LLC immediately as it has prevented me to option a new Drivers License until paid in full. This debt must be paid from Valley Collection Service LLC, once paid off reported back to *************** Lyon County District ****** **, ***** Township Justice Court to send a letter to the *** only then will I be able to obtain a new license. Need to resolve immediately.

  

  Business response

  01/26/2024

  We received this complaint on 1/25/24. She called on 1/26/24 and paid this account in full. It was previously still due with the Court. We will notify the Court of the payment in full and consider the case closed with Valley Collection Service. 

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im not liable for this debt with **************** UTILITIES, I do not have a contract with VALLEY COLLECTION SERV, they did not provide me with the original contract as requested.

  

  Business response

  06/08/2023

  We will need more information from ****************** to respond to his complaint. We are unable to locate his account without an account number (either the one that we assigned or the one regarding his account with the City). After that is provided, we can review his account and provide a response to his complaint. 

• Initial Complaint

  05/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hope all is well! My name is *****************************. I was finally looking at my consumer report and seen this collection. I have never done any business with this company. I would like for this to be removed from my consumer report. They are also in violation of 18 USC 8, I owe no debt. Also, this company is violating my consumer right to privacy pursuant to 15 USC 1681b 2. The company also has no permission to report anything using my info pursuant to 15 USC 1681(4). Please remove this from my consumer report. Thank you!

  

  Business response

  05/08/2023

  We are unable to locate the account to review the customer's dispute due to the limited information provided. We would like to verify the account to ensure that this dispute is with ********** since we are unable to find the customers name in our collection software. Additional information such as account number, additional responsible parties, etc would be helpful. If the customer would like to contact our office directly, we can assist. Otherwise, we are able to report to an individual's credit after presenting the customer with their initial rights (which we do upon receipt of the account via mail). We give the customer 35 days prior to any credit reporting so that they can exercise their rights. If the account is on the individual's credit, the customer failed to contact ** in the allotted time. Our collection process is compliant with the Fair Debt Collection Practices Act contrary to the customers claims.

  Customer response

  05/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  09/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a Notice from Valley Collection Service attempting to collect a debt allegedly owed to the *********************** Parking w/ a creditor reference number A202109595. This is not my debt as I do not owe money to the *********************** for parking. Further, there isn't sufficient information of location, date or any pictures of improper parking to validate this debt. This debt is not mine and I demand for Valley Collection Services to cease and desist further communications with me and stop sending debt collection notices.

  

  Business response

  09/16/2022

  The assertions made by this individual are completely false. If the individual would have made any attempt to contact us, we would have provided the pictures of the white *** (showing the individual's license plate) which we have time stamped at 10:53pm on 5/28/22. We have information of the location on the electronic citation that is provided to us by the City. This information clearly validates the debt. As the registered owner of the vehicle, the individual would indeed be responsible for the debt. We are unable to provide the desired settlement requested by the complaint which is to contact the individual based on the complaint which clearly states that we should cease and desist from all communication to the individual. If you would like to contact us directly, we can provide you with the information you requested in your complaint. Otherwise, we have noted the cease and desist request and will have our initial communication to you be the only one that you receive from us.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hello, On Feb 28th I received a collections letter for a parking ticket A202401311. I never received a ticket and when I called the *********************** just now they claim they ALSO sent a letter to my address for the ticket which I never received.How can you send me to collections for a parking ticket I never saw??? I have never been issued a ticket in ******* - I moved here 6 months ago. They claim there is a picture of my car with the ticket on it. I am not going to pay the collection fee. This is total deceitful practices!! I would like the ticket to be removed!

  

  Business response

  03/05/2022

  In response to this complaint, it appears that the complaint has to do with multiple things that are based on the City's policies and ordinances and not any action that we have done. The City assigned the account to us and we collect on that amount. The fees that are added to the original amount are all done prior to the assignment of the account. There are no amounts added by our collection agency at anytime we have the ticket from the City. The City adds a late fee at 30 days another at 45 days and then a collection fee per City ordinance prior to assignment. 

  To address the main points that you ask in your letter:

  "How can you send me to collections for a ticket I never saw?" This account was assigned to us by the City and you responded to our first letter. We only sent you a letter to let you know the account was assigned to us and provided your rights under the Fair Debt Collection Practices Act. We never sent you to collections, you were sent to us by the City. The City has its policies regarding whether you received the ticket or not and that is to send the additional letters to you in the mail. These letters were sent to the same address that we sent to. The address was provided to us by the City.

  "I am not going to pay the collection fee. This is total deceitful practices" As stated above, the fees are added by the City prior to assignment. I would argue that they are not deceitful as they are all added by the City per their ordinances. Again, this is more of a complaint against the City and not our agency.

  We respectfully ask that you withdraw your complaint from the Better Business Bureau against our company. Nothing in your complaint was toward our company and more geared toward our client's policies and ordinances. If you would like more information about the account or if there is anything we can assist with, please contact our office and we can assist.

   

   

   

• Initial Complaint

  09/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Debt was transferred from **************************. They had the wrong address. I get a collection. I call to pay it, but I require that I have in writing that it will be removed. They will not unless I stop in with cash and they will give me the letter AFTER I pay.

  

  Business response

  09/09/2021

  After consideration of this account, and a conversation between management and our client, we informed that we would be willing to delete the credit reporting with a payment in full with guaranteed funds. This is not something that is required for us to do, but when there is a situation that we make the concession to delete, there are specific requirements that we have, which includes a payment in full with guaranteed funds. We will gladly accept payment in other methods, but will not delete the credit recording (which again is not a requirement for payment in full). I apologize for any inconvenience that either mailing the payment or coming to our office presents. I can assure you that if we are telling someone to that we will accept guaranteed funds for a pay to delete, we will. If we did not, there would be evidence of such. The deletion letter will be provided upon receipt of guaranteed funds, and not before.

• Initial Complaint

  07/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On July 8 and 22 of 2021, my Credit Wise report alerted me to a derogatory account submission to Experian by Valley Collection Services for the amount of $163.00. It gave no other information. They have obviously mistaken me for another "*******************", as I do not have any delinquent accounts and do not do any business in America except pay my life insurance. I do have some credit cards, but their balance is "0", and my credit score is over 800. I sent and email to Valley, linked from the BBB site days ago, but have not received a response. I would like to have this inaccurate information removed from my credit report.Yours sincerely,**********************

  

  Business response

  08/01/2021

  We are in receipt of your complaint. I tried emailing  on July 23rd on two separate occasions by copying and pasting the email address provided and responding to your initial communication, but the email was returned as undeliverable. In particular the error message stated, ************ 365 tried tosend your message, the receiving email server outside Office 365 reported anerror." The message I tried to send you was, "Please contact me directly andI can answer any questions that you may have. I am unable to provideinformation regarding an account, or even acknowledge the existence of anaccount via email. This is a communication from a debt collector. We are attemptingto collect a debt and any information used is strictly for that purpose." You can either call me at ******************** or email me directly at ******************************************************* I will gladly assist with any questions you may have. Please note that we receive identifying information on any account that is assigned to us by our clients prior to credit reporting and can explain that process as well when we speak.

  Customer response

  08/03/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩