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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
June 15-*************** has been servicing our AC unit for years, service has been great. June we had them out for our semi-annual service. Shortly after we began having issues with our AC unit, leaking. Since then we have had them out half a dozen times to fix the issue. Two of those situations were emergency calls. The company and reps told ** multiple times we would hear from someone to come back and fix our ceiling. We have continued to call and are not getting a call back. Our ceiling now has mold growing and there is still no response. I will be attaching call logs, pictures and any other documentation needed.
Business response
05/09/2023
We only had one complaint a few months back that was resolved and the home owner assured us he would contact you and remove it?Customer response
05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I did however find it unprofessional in the way in which it was almost demanded we remove our complaint immediately. This request was made after weeks of ignoring **. In addition requested at the initial show up to assess/repair the damage. I was not willing to address my complaint until the project was completed. It has now been finished and to our satisfaction.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.