Customer ReviewsforSouthwest Blinds & Shutters LLC

If you like anything done right by people who communicate and don't lie and change terms, then stay away.

Stopped in the showroom to gather information on shutters. Greeted and treated kindly said we would like to initiate contract. Told that ***** was with customers but the rest could be done via email and e sign. A week later asked to provide further info on which windos and to number them in some pattern used by their installers. Provide info and repeat that we wish to initiate a contract. Ten days later and no contract nor have any texts or emails been answered. When being treated as an inconvenience I know it's time to cut and run. Would avoid at all costs.

So, let's recap my experience with *******************************************:- Ordered on April 8th.- Install team arrives on June 11th and says they've never installed this type of blinds before. Kudos for honesty, less so for planning who should be doing the install. - After an hour of trying to sort it out, install team realizes parts are missing and says someone from the office will call me in a few hours to update me on the materials and reschedule.- No call is received that day- After dozens of calls and numerous messages, still no answer until I receive an e-mail a week later saying materials will be arriving July 5th.- Email company to get an update and request an update from a person. No response.- Spoke with *** on the phone and talked about everything, was told he would get back to me about making it right.- No response about making it right.- Appointment is finally scheduled for July 12th at noon.- On the 11th (yesterday) I get the text saying it's at 4p.m. I write back saying that will not work and discover the text number doesn't go to anywhere, it's just a bot that can't get responses.- I call numerous times today to try and get a hold of someone, with every call going to voicemail.At every single step of the way -- with the exception of the installers who were upfront and honest about the situation -- I feel like I've been mislead or blown off. You can decide whether that's a company you would want to do business with. "