20 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Veronika N
5 stars04/29/2024
We had a small water leak in our walk-in closet. My husband and I removed a portion of the drywall to find the leak. We have a meter that checks for wetness. We had a plumber fix the leak. We needed to have the wet area dried and mold treated. Drylux came out the same day and did a great job of removing the damaged areas. They used a two-step chemical process to destroy any mold or potential for mold growth. They set up dryers, blowers, dehumidifiers, and hepa filtration equipment. After 3 days, they used a wetness meter to check for any further wetness. All areas were completely dry. They did a beautiful job with clean-up. I highly recommend them for any of your water problems.
Drylux Response
05/02/2024
Thank you! It was our pleasure to be able to serve you and your home. Please let us know if there is anything else we can do for you.Review from Lisa Z
5 stars03/11/2024
Drylux helped us properly dry up our bathroom and bedroom after we found a leak around the shower. ********************* was very detailed, explained the process and helped with filing our claim. The workers were professional, kept the work area clean and were very thorough. They kept coming back and checking in on the drying process until the area was completely dry. They communicated with us before, during, and after the clean-up was completed. They did an outstanding job!Review from Taryn L
5 stars03/01/2024
Drylux made an extremely stressful situation MUCH less stressful with their professional service and great communication. Ive had 2 major water leaks in the last 2 months and Drylux has been out to help mitigate and dry everything out for both. Their technicians were extremely courteous and worked around my schedule. They would always explain where we were at in the process and what was going to happen next. The project manager ********************* has gone above and beyond to answer all of my questions and help with any concerns I have.Review from Crystal M
1 star02/27/2024
didn't know ************ contact this company...I thought it was part of the plumber's bill! Now I have to pay $2300 and all they did was rip **** dry wall and put a fan all night!! What a scam this is!!! Oh and to replace the drywall is more money!! So I still have to have that replaced. Be careful using a company like this!!Review from Scott B
5 stars02/27/2024
Working with ****** at Drylux was a seamless experience. ****** was very professional and accommodating for us to work with and in answering all of our questions relating to our unexpected water issues in our kitchen. Also the team from Drylux that worked in our home were great as well. We would definitely recommend Drylux and thank you ****** and your entire team!Review from Jeri B
5 stars02/23/2024
Drylux is a very professional artist and knowledgeable restoration company. They are prompt, professional and very friendly!Drylux Response
02/26/2024
Thank you! Lets us know if there is anything else we can do for you.Review from Jason E
5 stars02/20/2024
Had a great experience with Drylux. They got out to our house very quickly and helped us through the whole process. ****** who came out, walked us through what to expect, and was responsive throughout the whole process whenever we needed anything. Would definitely recommend to anyone.Review from Jon B
5 stars02/20/2024
After my wife and I returned from a weekend trip we noticed a water leak in our laundry room wall luckily I was referred to Drylux and specifically to Pono ****. He listened to our concerns and then facilitated the removal of broken pipes in the wall and drying out everything. It was a seamless process and you cant tell there was a water leak in the wall. We would recommend this company to anyone in need. 5 stars from our family. ThanksReview from Chantel V
5 stars02/20/2024
I had a great experience with Drylux and their Project manager **** that was assigned to us. Their prompt response and clear explanations showcased a commitment to excellent service. It's reassuring to know that they are efficient and communicative during stressful situations.Review from Austin C
5 stars02/19/2024
Top notch service. Very informative and comprehensive. The mitigation project manager **** is my knight in shining armor - he really knows his stuff and helped me out a ton! This is who you should call if you have water damage.Drylux Response
02/20/2024
Thank you, ******!
We appreciate the feedback. Please let us know if there is anything else we can do for you.
Customer Review Rating
Average of 20 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.