Business ProfileforStratton Restoration LLC

I would give negative stars if possible. Words cannot even to begin to express what a nightmare it was to work with this company after we had major water damage at the beginning of april . Let's start with the project manager. Obe is lazy and has absolutely **** communication skills. Many calls/texts to him went unanswered and on the chance we did get ahold of him, he was drag his feet and suggest we call people instead of doing his job himself. We had MANY issues with the people ********************** sent out from the get go and yet obe didn't come out to the house to handle anything until the very end of the project 2 months later. The company they sent to install our tub and shower did a ******** job (see pics) and when we sent them the pics of the issue, they sent out the same company to tell us it was fine and supposed to be like that. This was infuriating since the whole reason we were dealing with this issue was water damage and the huge gaps in the shower would have put us right back in the same boat. We finally called the insurance company who sent out a 3rd party to inspect the tub and they agreed it was not done correctly and would handle it. They got obe to send out another company who finally installed it right, but only after the tile and drywall was installed/removed 4 or 5 separate times because of these issues. They claimed that the contractors would be gone by 3 each day and that wasn't the case. One day in particular, the contractor stayed till nearly 730pm doing a rush job on the tile and drywall because his birthday was that weekend and didn't wanna worry about work. He ended up leaving one of the tiles raised much higher than the others, creating a major fall risk. They left certain things unattached in their rush to do the job, including the ring around the toilet pipe and shower head. We requested to have them come fix the shower head issue and were told the guy would come between 2-4pm and he never showed up til 445. We never received any communication from the repair person or obe, even though we had texted him for an update. I ended up turning the guy away cause it was too late at that point, and we were told that we would receive a credit off the final **** if we wanted to just fix it ourselves. We agreed, and yet they never took the discount off. That brings us to Monday 7/5 when I called to get the **** squared away and they were apparently closed but didnt bother to tell anyone. Then I called Tuesday and was told ******* was in a meeting and I'd get a call back 30 mins later. I had to call back after 2 hours because they never did and they tried to get me to pay the **** without the credit. When I asked about the credit they had no idea what I was talking about and had to look into it. They called back a few hours later and offered a measly $25, which at this point we took because we just want to be done with them. ******* said she would send the **** the next day so we could pay it and lo and behold, it's 2 days later and we haven't got an updated invoice. This company is absolute GARBAGE in both quality and communication and the only recommendation I have is to stay far far away from them."