3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from David R
1 star04/19/2023
In December 2022, O ordered tickets to the finals of the 2023 US Open as a Christmas present for my wife. CTT a slick website and were good a taking my money. On December 7, they charged my **** card for $1251.90 and sent a confirmation which was unclear where the seats might be.I subsequently tried to reach them to determine the rows and numbers of the seats and to take advantage of an arrangement which they had with a hotel in ******** I tried to log into the account they said they had established and was told my password needed to be changed. I followed the instructions and nothing happened. I was also told that I could insert a 6 digit number. I tried 10 times and gave up. I then switched to the telephone. They have both an 800 number and a local one. Got voice mail and no return call at least 10 times. Their customer service is not awful. It is non existent *****Review from Mike B
1 star02/27/2023
This lady ended up going to Wimbledon in 2022 with the ticket credit she was given by Championship Tennis Tours due to unfortunate passing of her husband. Im not sure why this hasnt been removed from the BBB site?Review from Natalie T.
1 star05/25/2021
My name is Natalia Tchorny. I am writing about my recent experience with the Championship Tennis Tours costumer service. In August 2020 I ordered ticket to Wimbledon 2021 through this company. I paid the full price and got confirmation of my order and payment. At this point the service was excellent. This ticket is a present for my husband’s 60th birthday Unfortunately, he was recently diagnosed with gastric adenocarcinoma which has an extremely poor prognosis.We will therefore be unable to travel to the tournament.Since April 2021 I have been appealing to customer service and Mike Bernstein, president of this company and to Chris Bumford, VP of Operations. I have called customer service several times and sent messages as well with no reply. When I ordered this ticket I paid service fees and now I am unable to resolve this problem. I would appreciate your help in dealing with this unfortunate situation.
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