Business Profile
Energy Management Consultant
NeRDThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/22/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have paid my deductible and sent in my insurance check and I still don't have a new roof. No one will respond on why it's been almost a year and I have no date scheduled for my roof replacement. They said when I paid my deductible I would be put on the calendar. When I email I get no response. When I call, I only get a voicemail. I have left several and no response.Business Response
Date: 09/22/2025
Hello *******, we completely understand your frustration. We have been in a dispute with your ************************ (*******************) who has been unwilling to pay us for roof jobs that we have completed over the last year or so. Your best option as I understand it, would be to contact AdjustPro and demand that they cancel your public adjusting agreement with them and refund the money the insurance company has already sent them (that they have not paid to us.) Once they have done that, then we can work with you directly to complete your roof project.Customer Answer
Date: 09/22/2025
Nerd collected money from me that equals my deductible. I want it back. Plus AdjustPros told me they sent Nerd the check my insurance company sent. I signed the check over.Business Response
Date: 10/07/2025
Hello *******, we have submitted your request for an escalation review. As soon as we can verify that we collected the deductible and that AdjustPro cancelled your adjusting agreement, we can proceed with the refund as requested.Initial Complaint
Date:09/17/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My solar panels, which are still under warranty, have stopped producing entirely. I first contacted Nerdpower about this issue in August 2025. After following their recommended troubleshooting steps without success, I was told on September 1st that a request had been placed to have a technician come inspect the system. However, before an appointment could be scheduled it had to be approved, which could take up to 5 business days. On September 10th (7 business days) I called and was told the request had been filed on the wrong date, but I should have a status update within 24 hours. Since then I have received no communication and it has been over 2 weeks since the original request. Additionally, I have called customer service every day for the past 5 business days with no customer service representative available, and no response to my voicemails.Business Response
Date: 09/18/2025
Hello ******, your panels appear to be functioning properly, but your SolarEdge Inverter has a level 5 critical alert, and appears to have failed. Since this is a product failure, the warranty you have in place is related to the manufacturer (*********), not the installer (Nerd). In good faith however, we did submit a request for a replacement inverter on your behalf. We are waiting on ********* to provide us with the replacement - as soon as they have done that, we will contact you to schedule a technician to come out and replace it for you.Customer Answer
Date: 09/22/2025
I'm glad to hear the issue is being moved forward. However I am leaving the complaint unresolved until the issue is completely fixed because I have still been unable to reach anyone in your customer service department to check the status or receive updates. What is the approximate timeframe for the part to come in?Business Response
Date: 10/07/2025
Hi ******, we will reach out to you today with an update on this service request.Initial Complaint
Date:08/28/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nerd Power LLC has not been present or active in helping us restore our roof even though we've given them ***** to do so. We would like a refund from them they and adjust pro are shady and are involved in a lawsuit already. There has been a lot of damage to my roof now cause this company doesn't do their job. They said they needed a deductible we paid the deductible and nothing has been done to fix our roof."Very disappointed customer"Business Response
Date: 09/03/2025
Hello and thank you for your patience! We will be reaching out to you shortly to discuss next steps.Initial Complaint
Date:08/26/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company did a great job installing the panels but I am having trouble getting someone to come out and look as the attic fan as it had failed and caused my roof to leak. Tech came out and said yes this is the cause of this and it has been multiple months of trying to get them to come out and replace the attic fan. I also have 4 panels with poor production that and was told they need to replace the panels. It has been over 8 months and they are going to send out another technician to come and look at the panels again to confirm they are actually broken along with the attic fan. When I call and complain about what is going on they tell me they have no idea what I am talking about and have to start the whole process over each time. I have talked to the same person. I want my warranty honored and my roof fixed as they caused the problem.Business Response
Date: 08/26/2025
Hello *******, apologies for the gap in communication. The individual you were speaking with is no longer with the company and failed to update the records in our system for better visibility on this issue. Our support team will be in contact with you shortly and we will work to get this resolved ASAP!Customer Answer
Date: 08/26/2025
I have heard that response 3 months ago and still have not received communication from the company.
Initial Complaint
Date:08/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My solar system purchased through NERD has been down for over a month with not even a tech going onsite to diagnose yet. I have emailed back and forth and called and called with little to no response or communication. The only response I ever get back is that the tech is scheduled for the next week, but nobody ever shows.The lack of communication or any care to uphold the warranty I paid for and was promised is costing a lot of extra money and stress. I would just like to get basic service for the thousands of dollars I spent with NERD and some help getting my system running the way it was promised.Business Response
Date: 08/20/2025
Hello ****, we are sorry for the delay in getting a tech out to your site. It will be resolved this week.Initial Complaint
Date:06/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a claim through Statefarm on 6/1/2023 for roof replacement. A check for $4397.22 went to ADJUSTPRO and a check to me for $784.73. On 2/5/2025 i paid an additional $1271.02 to nerd power. Claim #****Q246Z. I talked to ******* *****, cell#**********. It has been over 2 years and i still don't have a new roof. Every time i call Adjustpro or nerd power they tell me not to worry and that a contractor will be calling me(I never get a call back). The reality is that I've been robbed. Adjustpro solutions phone # **********. Please help!Business Response
Date: 06/10/2025
***************, your insurance company has not provided a toll date extension which is preventing us from moving forward with your insurance claim. We will be reaching out to you directly with a plan.Customer Answer
Date: 06/10/2025
Thanks for finally replying. Why havent you contacted me directly? Why did you take an additional $1200 from me? The fact is, you got thousands of dollars for free and i still don't have a new roof. So i would like a refund.Business Response
Date: 06/11/2025
I am not sure where the communication breakdown occurred. I have asked for the project team to give you a call. Hopefully that will happen very soon.Initial Complaint
Date:04/22/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company lied told my father that is 70 years old they would fix our roof. My father walked them around and showed them the roof exactly the area that was damaged, which was a flat part of the roof. They are very aware that its not covered by the insurance.They told us they would fix the whole roof no problem and make sure the insurance pays for it that is false. After they did the job which was only part of the roof that has an arch that is the only part that is fixed by the insurance or covered under the insurance then they turned around and told us they would fix the flat roof which is the reason we wanted work on the roof and if the insurance did not cover it, we would have to pay it out-of-pocket. This was after me calling and calling and insisting and insisting for them to come and do the job they told us months months later after I reached out to the Better Business Bureau is when they made their first move. We found out through the sub contractor they got paid out $5000 to do the job. They are now billing our insurance for ******. I dont understand where those figures come from with such a poor job very little job and after lying that they would fix the whole roof. They also from the very beginning made sure they had my dad sign a contract that would lock him in from being able to go to any other roofing company or he would have to pay a 3% of the price they were charging. The part of the roof they fixed was not needed to be touched or maybe it did need to be updated but the initial reason we needed help or needed anything fixed was because the roof was leaking in my fathers room anytime it rained. They knew better and took advantage of him. These door-to-door companies are not to be trusted.Business Response
Date: 04/23/2025
Hello, we looked up your name, but couldn't find any customers that match the description you provided. Could you provide your father's name so we can identify him in our system?Initial Complaint
Date:04/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Door to door roofer. We signed contract and they recd our insurance money from our insurance company back in August. We have paid our deductible and signed all the forms necessary and as of April 1st we still have yet to get a new roof.Business Response
Date: 04/02/2025
Hello, I just spoke with our scheduling department and they let me know that you are on the schedule for about a month out. We will be contacting you later today with more details. Thank you for your patience!Customer Answer
Date: 04/02/2025
this is the answer every time. How do I know this will really happen. As stated previously you got our money in August of 2024 and now its April 25 and youre stating May 2025? Date and time ? Or is this just another push off? Is this really going to happen? I want a guarantee that this will happen next month and will be completed professionally and on time.Business Response
Date: 04/02/2025
Hello Mrs ******** I believe you spoke to ******* after submitting this response. As he expressed to you over the phone, we will be completing your roof project as soon as possible. We will continue to communicate with you directly about your project.Customer Answer
Date: 04/11/2025
I did speak to him. He said 1st or 2nd week in May. My issue is that it keeps getting pushed back. My hope is that it really gets finished then and not get pushed back. As stated previously this has been going on since August of 2024. Ill wait and see.Initial Complaint
Date:03/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 3rd, 2025 we were informed to pay our deposit to get our roof worked on and so it can get scheduled. After paying the deposit we were told that they have a lot of clients and we have been pushed back. Since attempting to reach the company via our "roofing agent" he blamed us for not providing the payment on time and that's the reason we've been pushed back. Since then I've made multiple efforts to reach the company and my contact but neither of them get back to me. It has been 2 months since the transaction and we have not been contacted, updated, or informed of the progress that they've made to fix our roof. They also opened a claim with my insurance company to get a $5k check and we have yet to see a copy that they promised to provide. So as of right now I don't know what came of the $5k claim and our $2k payment.Business Response
Date: 03/28/2025
We apologize for the delay on your roof project. We have run into issues with our roofing subcontractors and insurance processing in ***** which is causing additional delays. We don't anticipate being able to get this project completed in a reasonable amount of time. We will be contacting you today to discuss your options. Thank you for your patience.Initial Complaint
Date:01/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in April/may I submitted a complaint and the company reached out to me "trying to fix the problem" its been months and they still cant solve my issues. they are just making excuses at this point. other reviews they had were all bad as well and complaining about them being scammer. I think they are.Business Response
Date: 01/17/2025
Hello *******, we just spoke to you yesterday regarding your roof replacement. We do apologize for the delay in getting your roof project scheduled with our roofing subcontractor. I assure you there is no scam on our part. Our subcontractor is significantly behind with completing our roof projects, but they have assured us that they will be able to get us caught up over the next 2 months. I sincerely appreciate your patience.Customer Answer
Date: 01/17/2025
It is ridiculous how long it takes. You received the insurance money quite fast. You could have contracted a different contractor by now. My Roof will probably have newer damage by the time it gets replaced and I will not be able to put it through my insurance anymore. I would just like a refund and I will look for a contractor myself.Business Response
Date: 01/17/2025
We have escalated this with our subcontractor to move you to the front of the line. We will reach out as soon as possible with an installation date.Customer Answer
Date: 01/19/2025
No thank you. I do not wish to do business with you anymore. I just want what my insurance paid you so I can find my own contractor. You will probably just say I will be at the top of the list and keep holding it off but I cant keep waiting. We originally had our first contact like a year ago. Thats too long.
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