Complaints
Customer Complaints Summary
- 23 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Thanks for finally replying. Why havent you contacted me directly? Why did you take an additional $1200 from me? The fact is, you got thousands of dollars for free and i still don't have a new roof. So i would like a refund.
Business Response
Date: 06/10/2025
***************, your insurance company has not provided a toll date extension which is preventing us from moving forward with your insurance claim. We will be reaching out to you directly with a plan.Business Response
Date: 06/11/2025
I am not sure where the communication breakdown occurred. I have asked for the project team to give you a call. Hopefully that will happen very soon.Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company lied told my father that is 70 years old they would fix our roof. My father walked them around and showed them the roof exactly the area that was damaged, which was a flat part of the roof. They are very aware that its not covered by the insurance.They told us they would fix the whole roof no problem and make sure the insurance pays for it that is false. After they did the job which was only part of the roof that has an arch that is the only part that is fixed by the insurance or covered under the insurance then they turned around and told us they would fix the flat roof which is the reason we wanted work on the roof and if the insurance did not cover it, we would have to pay it out-of-pocket. This was after me calling and calling and insisting and insisting for them to come and do the job they told us months months later after I reached out to the Better Business Bureau is when they made their first move. We found out through the sub contractor they got paid out $5000 to do the job. They are now billing our insurance for ******. I dont understand where those figures come from with such a poor job very little job and after lying that they would fix the whole roof. They also from the very beginning made sure they had my dad sign a contract that would lock him in from being able to go to any other roofing company or he would have to pay a 3% of the price they were charging. The part of the roof they fixed was not needed to be touched or maybe it did need to be updated but the initial reason we needed help or needed anything fixed was because the roof was leaking in my fathers room anytime it rained. They knew better and took advantage of him. These door-to-door companies are not to be trusted.Business Response
Date: 04/23/2025
Hello, we looked up your name, but couldn't find any customers that match the description you provided. Could you provide your father's name so we can identify him in our system?Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this is the answer every time. How do I know this will really happen. As stated previously you got our money in August of 2024 and now its April 25 and youre stating May 2025? Date and time ? Or is this just another push off? Is this really going to happen? I want a guarantee that this will happen next month and will be completed professionally and on time.Business Response
Date: 04/02/2025
Hello, I just spoke with our scheduling department and they let me know that you are on the schedule for about a month out. We will be contacting you later today with more details. Thank you for your patience!Business Response
Date: 04/02/2025
Hello Mrs ******** I believe you spoke to ******* after submitting this response. As he expressed to you over the phone, we will be completing your roof project as soon as possible. We will continue to communicate with you directly about your project.Customer Answer
Date: 04/11/2025
I did speak to him. He said 1st or 2nd week in May. My issue is that it keeps getting pushed back. My hope is that it really gets finished then and not get pushed back. As stated previously this has been going on since August of 2024. Ill wait and see.Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 3rd, 2025 we were informed to pay our deposit to get our roof worked on and so it can get scheduled. After paying the deposit we were told that they have a lot of clients and we have been pushed back. Since attempting to reach the company via our "roofing agent" he blamed us for not providing the payment on time and that's the reason we've been pushed back. Since then I've made multiple efforts to reach the company and my contact but neither of them get back to me. It has been 2 months since the transaction and we have not been contacted, updated, or informed of the progress that they've made to fix our roof. They also opened a claim with my insurance company to get a $5k check and we have yet to see a copy that they promised to provide. So as of right now I don't know what came of the $5k claim and our $2k payment.Business Response
Date: 03/28/2025
We apologize for the delay on your roof project. We have run into issues with our roofing subcontractors and insurance processing in ***** which is causing additional delays. We don't anticipate being able to get this project completed in a reasonable amount of time. We will be contacting you today to discuss your options. Thank you for your patience.Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is ridiculous how long it takes. You received the insurance money quite fast. You could have contracted a different contractor by now. My Roof will probably have newer damage by the time it gets replaced and I will not be able to put it through my insurance anymore. I would just like a refund and I will look for a contractor myself.Business Response
Date: 01/17/2025
Hello *******, we just spoke to you yesterday regarding your roof replacement. We do apologize for the delay in getting your roof project scheduled with our roofing subcontractor. I assure you there is no scam on our part. Our subcontractor is significantly behind with completing our roof projects, but they have assured us that they will be able to get us caught up over the next 2 months. I sincerely appreciate your patience.Business Response
Date: 01/17/2025
We have escalated this with our subcontractor to move you to the front of the line. We will reach out as soon as possible with an installation date.Customer Answer
Date: 01/19/2025
No thank you. I do not wish to do business with you anymore. I just want what my insurance paid you so I can find my own contractor. You will probably just say I will be at the top of the list and keep holding it off but I cant keep waiting. We originally had our first contact like a year ago. Thats too long.Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NERD Power installed 41 solar panels on a 20+ year old roof. I believe NERD Power failed in their professional responsibility. They did not properly assess the condition and age of the roof. A thorough evaluation would have recommended roof replacement prior to the solar panel installation. By installing solar panels on an aged roof, NERD Power knowingly created a situation that would necessitate further complications. The premature removal and installation of the solar panel system is a direct consequence of this decision, which now has created significant inconvenience and additional expense for me. NERD Power is now quoting $9,000+ to remove and re-install the solar panels, so that I can replace my roof. NERD Power is not being responsive when I attempt to discuss the situation with them. They have been awful to deal with.Business Response
Date: 12/02/2024
Hello *******, I understand your frustration. We used a subcontractor for your installation and are having a hard time getting a response from them as they would have liability in this case. We have also been in direct communication with you to resolve this issue. We are happy to continue communicating with you directly regarding this issue rather than through all of the review sites you are posting on including the BBB.Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ordered solar panels and a backup battery from nerd power. The back up battery did not work as advertised. After some back and forth, NerdPower agreed to take back the battery and give us a refund of over $9,000. We even signed a contract. This was completed 6 months ago. I've been calling and emailing asking when I expect the refund. I keep getting the run around. They either don't respond or tell me that it's approved but the finance team needs to send it out. One time I called and spoke to *****, he said that the company was in transition and short on cash and that I would have to wait. He said they do not take loans because they don't believe in debt. Well, they are in debt to me. 6 months is a long time to wait for a refund.Business Response
Date: 10/21/2024
Hello *******, I understand your frustration and I am grateful for your patience. What ***** mentioned to you is true regarding the cash position of the company. We are prioritizing other accounts payables right now to keep the business afloat - that means our employees (payroll) and suppliers are taking precedence at the moment. We have not forgotten about you and we will make good on the refund as promised as soon as possible. My expectation is that we will be able to get your refund processed within the next 60 days.Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Insurance paid to have repairs done. Work not done. Can't get a hold of the company.Business Response
Date: 11/01/2024
Hi ****, apologies for the lack of communication. We have struggled to get traction with insurance companies in *********** Most seem to be very resistant to working with a contractor on the claims process. They want to work directly with the policy holder. We would be happy to complete the roofing project you still likely need to have completed, but we will need your assistance with filing the claim to determine whether or not the insurance will cover any or all of the costs for the work that is needed. We will be in contact soon to discuss next steps.
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