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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They sold me a defective $30 part with my $3k battery bank that ruined my batteries. Refused to take responsibility. Just want a refund for the battery bank, not just the $30 part.
Business response
01/17/2024
**** was unreasonable and unprofessional. He refused to allow our engineering team to troubleshoot his issue and demanded a refund for his batteries.
He was confused and completely wrong about the situation. We refunded him for a battery bank he purchased to keep everyone involved happy. This issue was resolved and he was in fact refunded.Customer response
01/18/2024
They are correct that they refunded the batteries that their defective product ruined, but they are lying about me and that's just uncalled for at this point.Business response
02/01/2024
The original complaint was resolved as far as NAWS is concerned. **** was refunded for an entire bank of batteries.
***** new complaint is "they are lying about me and that's just uncalled for at this point. " Not a false statement. We would like to retract our statement.
BBB has the option to remove our original statement, so **** isn't being accused of anything publicly and this issue can be resolved.
Customer response
02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
06/14/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello - On May 25th, I paid ~ $12,500 for (2) lithium-ion batteries used for off-grid solar systems. They were shipped for $250 for 3rd day delivery by Reddaway freight carrier. Since third day fell on Memorial Day Weekend, I was not able to pick them up at the terminal location ~ 90 minutes from my home, that Saturday. Batteries needed due to failure of existing ones. I kept getting run-around and stalling on delivery (changed to my house for extra ~ $80). To this day, still have not received them. Three days turned into three weeks and still no batteries. Huge red flag. Once I take possession of lithium batteries, freight carriers will not transport for returns (laws). I have asked them to certify in writing that batteries not previously returned & have new manu. date. In short, I have *with cause* lost faith in transaction. Without written certification, I cannot proceed and am asking for an immediate refund of all my money. See attached email.Business response
06/23/2021
We were able to resolve this.
Email from customer below.
HI Andrew - oops responded to wrong BBB complaint. Am seeing that NAW&S has not responded to original yet. Once you do, I can respond and indicate it is resolved.
Regards,
Richard ******Customer response
06/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15555980, and find that this resolution would be satisfactory to me. The money has been refunded and so this complaint can be closed.
Regards,
Richard ******
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.