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Complaint Details
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Initial Complaint
04/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was lied to about the monthly cost. The finance company good leap charged 100% on a loan
Business response
04/25/2024
Please note that Titan Solar Power solely handles installations and cannot provide assistance with loans. For inquiries regarding the loan, please contact GoodLeap directly.Initial Complaint
04/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have emailed Titan solar the required documents to transfer solar into my name. They never responded to my initial email. I followed up about 30 days later finally received a response asking for the information I had already provided.I need them to switch the solar into my name and send me any required documentation they need for me to fill out in a timely manner. Waiting 30 days and asking for information you already have is unacceptable. Horrible customer service.Business response
04/25/2024
Titan Solar Power sincerely apologizes for any inconvenience this has caused you and assures you that we will ensure this is completed to your satisfaction.Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had a solar panel system installed by Summit Solar in **********, **. My contract was "sold" to Titan Solar for servicing. My System has been down for 2 months and is currently not functional. I have been contacting and going back and for between Summit and Titan to try and get resolution. The Solar system and workmanship warranty is for ***************************** march of 2021. After multiple calls, the final resolution I have been able to obtain is to pay $150.00 service fee for them to come "take a look at it". When asked about the service fee and the warranty their answer was "We didn't install it so there is a service fee" This goes against my contract with Summit and if sold to Titan as suggested my contract with Titan.Business response
03/05/2024
Summit Solar Solutions employs the services of Titan Solar Power for necessary warranty work. TSP is capable of servicing the system; however, a service fee is applicable. Verification of system production is contingent upon dispatching a technician for evaluation. Upon confirmation of a scheduled date, a representative will be dispatched to the residence.Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Insufficient Pannels were not installed; I had SONOVA, the company, that I' am paying ****** monthly for the Pannels that I lease, and they came to inspect the issue and said not enough Pannels were installed. The by luck a sales rep came by, by accident and look at my bills and agree with ******, they said there no room on my roof for it there's 2 sides on my roof with plenty of sunlight. I've be trying to contact ****************** for the past month and a half with phone and e-mail with no return respond solution to the issue. I feel he has lied to me and a breach of contract, ****************** works for Titan Solar a sales rep out of ***************. Please help me, I' am still paying the same amount has before the Pannels were installed, aprx ****** monthly ****** to Sonova and ****** to ***** Electric. Iam disable and living on a fix income. thank you.Business response
03/04/2024
In the course of a comprehensive review of this project, Titan Solar Power is actively engaging in the assessment. A designated team member will promptly initiate contact to facilitate discussions pertaining to utility bills and solar production.Initial Complaint
02/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a solar system from Titan Solar Power at the cost of over $40,000 and have since had a leak in my roof due to one of the panels going through the roof to far, causing a hole around the bracket, it wasn't caulked and which rain water, etc. began to leak into my house. I have contacted numerous people including customer service, **** ***********************, ********************************* and they all take care of different things and pass the buck to another employee to resolve. I've been told they are looking at my claim and they have accepted responsibility; however, I've not been paid anything for the damage. ************************************* and his boss ****** in ******* will not return my phone calls and the ball is in their court. I've left messages for ************************* on 02/05/2024, 02/06/24, 02/16/24 and 02/23/24. **************** won't give out their direct numbers so I've resorted to email the co-owners through LinkedIn and filing a complaint with the better business bureau. This is no longer acceptable.Business response
03/01/2024
In the examination of the project, the identified damage has undergone repair, and Titan Solar Power is currently in active pursuit of reimbursing the homeowner for the costs incurred in connection with said repairs.Customer response
03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
When they came to sell us the H3330323433**38373231H system, we would get a $1800 rebate at tax time. The tax preparer said she knew nothing about this and we told the loan company this. This jumped our payment up from $187 to $400. I said now you tell me we will get a rebate. They were supposed to put the H3330323433**38373231H panels in on a certain date. I gave him $2500 cash and he gave me a receipt. My wife sent H31363234**3130373333H H3130****303235343532H the receipt. They said they would contact us next week but it never came. We got the H3330323433**38373231H panels and battery back up. We didn&#**;t have power. My wife got hold of this rep and told her it&#**;s not working. A month later, they got the battery to work but not the H3330323433**38373231H panels. We got a light bill for $300 approximate dollars. We told the loan company we would be giving them $1800 plus the $8000 rebate money. We don&#**;t have the money as the down payment we told them we were going to give them. We never got the $2500, the $8000 from the power company and the $1800 for the rebate. I would like for them to give us the money they said that they were going to give us.Business response
03/06/2024
In accordance with the information provided, Titan Solar Power is currently unable to ascertain the project in question. Kindly confirm the name associated with the project or provide the solar contract for thorough review and identification.Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Titan Solar concerning the partial installation of a solar system and generator combination at my residence, under project number *****. Despite my repeated attempts to resolve this issue directly with the company, I have not received an adequate response or solution.I am a 24-year veteran of the ************ and rely heavily on the use of a CPAP machine at night. The generator, which was part of the project, is essential to ensure my CPAP machine operates during power outages. The absence of this generator poses a significant health risk to me.Here are the key details of my experience with Titan Solar:Installation Date: The solar system was installed on September 20, 2021. However, the generator component of the project was never installed.Follow-Up and Promises: I have made numerous follow-up calls and received multiple assurances that the situation would be resolved. Notably:On March 25, 2022, I contacted TECO regarding the absence of a variance placard.On March 29, 2022, I spoke with ***** from Titan Solar, who promised that the branch manager would order the necessary part and have it installed by the following week.Multiple calls were made thereafter, including one on May 23, 2023, where I spoke to **** for a status update on the generator.Most recently, on February 20, 2024, I spoke with *****, but again, no resolution was provided.Contact Attempts: I have reached out through various channels, including customer service emails and direct contact numbers provided by Titan Solar.Given the circumstances, I am seeking either a full refund for the cost of the generator that was never installed or an immediate and expedited installation of the generator as per the original agreement. The continuous delay and lack of a concrete resolution from Titan Solar is not only a breach of our agreement but also puts my health at significant risk.Business response
02/27/2024
In the course of a thorough review, Titan Solar Power has determined that the installation of the generator was rendered impracticable due to spatial constraints at the residence. Consequently, Titan Solar Power is diligently investigating avenues for potential reimbursement pertaining to the unfulfilled acquisition and installation of the generator.Initial Complaint
02/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
THE COMPANY HAS A SALESMAN NAMED *******************************, AND EVERYONE IS KNOWN THAT THE SELLER LOOKED FOR A CONTRACTOR FOR WHICH *************************** DOES NOT HAVE A LICENSE, AND HE PAID HIM TO FINISH THE WORK AND THEY BOTH DISAPPEARED, AND HE NEVER APPEARED TO FINISH THE PROJECT AND THE ONLY THING WHAT ******************************* SAYS IS NOT HIS PROBLEM. AND THERE ARE PASTORS IN THE MATTER AND I DON'T KNOW WHAT IT HAS TO DO WITH GETTING MY MONEY BACK THIS MATTER HAS BEEN ALMOST 1 YEARNEITHER OF THE TWO ANSWER THE CALLS AND MESSAGES. AND IN SOME WAY I AM LOOKING FOR WHO CAN HELP ME WITH THIS SITUATION. THERE IS EVIDENCE OF WHEN THEY RECEIVED THE AMOUNT AND WHEN THEY PAID *************************** AND SINCE THEN BOTH OF THEM ARE DISAPPEARING.Business response
02/27/2024
In the process of review, Titan Solar Power is actively addressing matters related to roof work and exploring potential reimbursement. Titan Solar Power is currently in collaboration with the Sales Representative to ascertain a mutually agreeable resolution to the aforementioned issues.Customer response
02/27/2024
THE COMPANY HAS NOT CONTACTED ME, SO THAT I CAN FIX THE PROBLEM. AND I NEED YOU TO HELP ME. THEY CAN *** THE SELLER FOR WHAT THEY DID AND THEY HAVE TO RESPOND.Business response
03/08/2024
As previously stated, Titan Solar Power is actively engaged in addressing pertinent matters and is in the process of collecting the necessary information required to reach a resolution. The homeowner will be contacted at the appropriate juncture to engage in further discussions regarding this matter.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my solar panels installed by titan on December 19, 2021 my house was built in 2019 and in May of 2022 we encountered a roof leak right under the panels, contacted TITAN they sent a roofing COSTAs roofing and construction company in JUNE 2022 and assessed damage and sent proposal to titan and was approved. Hurricane *** happened in September 2022 and TITAN didnt answer my calls for months until January 2023 when they had a tech come to my house again to assess damage and they blamed it on *** said there was no leak where the panels are and have been back and forth with them for numerous times. Panels also not producing enough energy now Im paying solar panels and electricity bill all adding up to $500. They also said I would get tax credit of 11k which we never did that would go towards our good leaps and lower our monthly bill. We just want our roof fixed and our panels to work as promised.Business response
02/21/2024
In fulfillment of its obligations, Titan Solar Power dispatched a technician to the residence on February 15th, 2024 for the purpose of assessing a reported roof leak. Subsequent to a comprehensive water test, it was conclusively ascertained that no leak was present, and the roof has undergone patching in multiple areas. Concurrently, with respect to the system's production, Titan Solar Power is diligently investigating potential causes for any observed discrepancies.Customer response
02/21/2024
A 5th technician was sent to my house to investigate the roof leak that was confirmed by titan solar in August 2021. And after hurricane *** has repeatedly said that no leak was found and that there are patches on roof due to hurricane *** but we still have a leak caused by solar panels and they are still denying it.Business response
03/01/2024
Subsequent to a thorough verification process, it has been established that the solar system is operating within the expected parameters, generating power as per standard specifications. Furthermore, a comprehensive assessment has confirmed the absence of any leaks, and remedial measures, including patching the roof in multiple areas, have been diligently executed. We seek clarification if the homeowner possesses additional information or images that *** suggest an alternative scenario.Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
6June 2022 they started my system. Finally was finished in October 2022 but, system not turned on until November 2022. System has not worked right. Out of the year and a half, I've only had 2 months of true service working. I have called and email every month due to system not working right. They also have not finish fixing all the damages they have done to my house. I have a back up batterie system that shuts off during power outages. I have spent an extra ******* in electricity because the system only giving me 25 to 50% of the power I am supposed to get. In Dec 2023 it only produced 50 kw for the month. I have had them out so many times and system still not working. It takes them weeks to come out. They set a day to come when I am at work and leave. I spent an extra 3******* for Generator and back up batterie ( *********** said in 2022 the batterie back up comes w/ a generator)No generator was installed and I was told it was not on the contract and I told them that *********** said it comes e/ the batterie back up and they said they could not reach him and the Generac person for them said that was not so. Worse equipment and companyBusiness response
02/16/2024
In the course of diligent review, Titan Solar Power is actively assessing the issues identified with your solar system. Furthermore, the company is undertaking measures to address any damage incurred by your home as a result, and appropriate remedies will be implemented upon obtaining approval.Customer response
02/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
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952 total complaints in the last 3 years.
230 complaints closed in the last 12 months.