Customer ReviewsforGreen Mango Pest Control

I left my house yesterday and noticed Green Mango was at my neighbors. This morning on my backyard door there was an evaluation on my house from this company. I have a gated backyard, I did not speak to this representative or give permission for him to come on my property and give an assessment. When they come through my gate, into my backyard and assess my property without my permission this is trespassing. The representatives name on the brochure is ********************* for Green Mango

Hello ******, Today I was notified about an incident at your home recently that a tech had serviced your ********** were not aware, requesting it or wanting it. I have searched every possible way to find any account associated with your name/email or any info & definitely can not find anything. If you have never had or even requested any services I truly think he accidentally serviced the wrong home. Can you please do me a huge favor and provide me with the name of that tech, as well as your address so I can better pinpoint the location & handle this. We are truly sorry for any concern this may have caused, but I totally assure you, if this is the case, it was an honest mistake & not meant to upset you. We take tremendous pride in our company, technicians, **************** customer service. You are also welcome to call me directly if it helps at ************ -Then select Option 3 & ask for *****. I'm one of the office managers & will be glad to speak with you. Again, our apologies for the entire situation that prompted the need to submit a complaint. You can call us anytime & we could have helped clarify things more easily for you.

I have been a customer here for 2 years and every communication with the office is a struggle. No follow up no returned calls and unable to even get another quote for additional services.ALL my communications have been with the technician when they arrive for the pest control. NOW I want to cancel service and can't even get the accomplished.POORLY MANAGED

Hi *******, We are sincerely sorry you have ever felt frustrated or had any issues reaching us or getting a reply. We truly do take great pride in our customer *************** & always want to make sure you can reach us. We do have a very solid communication ***************** so I'm not sure where the breakdown is stemming from but please don't lose faith, after reviewing you accounts & seeing that you were finally able to speak to someone, I'm confident this was an isolated situation. If you ever have any trouble calling - try selecting Option 3 & one of my billing department staff will assist you or you can always email us as well. Again we are sorry this was so frustrating & sincerely hope your future experiences are 5 star!!

I had green mango at my old house and had to cancel because there is zero communication I call them and I wait weeks for a call back. We bought a new house and they had some great offers for rejoining, so we signed up and again I cant reach them for a respray, we have bugs still and its been 4 months, they come for their normal service but the say they will come back if you notice activity this is a lie and bad service

Hi Lynzee, We are disappointed to hear that you have not been taken care of the way that we pride ourselves in! We truly value each of our customers and work hard to always provide the best customer service possible. We did upgrade our entire phone system a few months back & unfortunately ran into some unexpected call flow issues that we worked as quick as possible to remedy & this may be a factor in reaching us at that time. We are usually very accessible though our main customer service number, our ********************************************************** Email or the Podium messaging platforms online. I did try searching every possible way to locate your account info in the hopes of reaching out to you personally to make sure we handled these concerns but we could not find any account associated with the contact info in your message. If you can provide us with some account details, I promise we will make sure to take care of these issues immediately. Again, we are sincerely sorry for your frustrations but we do care!

Not at all a good company. Took my money and didn't show up for services

*** we have explained multiple times to *********, the original cost of the Initial Flush Out is $199 & was ONLY discounted to $0 in exchange for the commitment to complete a min of this 1st (7) treatments, per the service contract agreement be personally signed. However, services are NOT in any way contingent on a tech being able to arrive right at or between a certain specific time block. We offer time frames merely as a courtesy only because this is 100% Service Based industry, understandably, we would NEVER be able to Guarantee a specific time of arrival. They are just ESTIMATES. There was NO charged for that service as the tech was sent away for being 25 minutes later than estimated time window given. The $100 that was charged was for the 1st initial treatment. In addition, given the appointment was closer to the end of the day, this can also factor into an extended arrival time. Cancelling your account & writing a bunch of bad reviews over all this was just not necessary. These guys are very hard working techs out in the field & do their best to get from one appointment to the next as timely as possible. Unfortunately, sometimes stops run longer & they don't even realize the time until they are finished up! So bare in mind, if the customer is the one choosing to discontinue services for their own personal reasons, they would be responsible to reimburse the original discount to cover your INITIAL service as it was only done at no cost with the agreement to fulfill the 1st (7) Services. Green Mango tried to help by reducing the cancelation reimbursement cost from $199 to $100 to cover the cost of that full initial flush out treatment & to be honestly, this is more than fair. We truly are sorry this was so upsetting, as that was NEVER the intention by the tech or the office, but given the entire situation it was not worth all the fuss as we have been as reasonable as possible. Green Mango never wants to lose any customer, but as the customer's request, we respectfully closed this account. We have made numerous attempts to reach ********* by phone to speak directly with him about all this, but have not been successful other than some exchange of ************ messages. If you wish to discuss this further we would need you to call the office ************ -Extn 3 to speak to our Billing Manager who will gladly assist him. Thank you~

TO BE VERY CLEAR ....The ONLY payment that was ever processed ran to cover the 1st initial flush out treatment that was definitely provided on 9/18/21. ********* is solely responsible for that service, since he personally chose to Breach his legally binding, signed service contract and ********* is very aware of this. To continue acting like this over that fact that a very hard working tech was doing his best to finish up his routes for the day & attempts to call ************** to let him know he was on his way, only to be turned away bec he was 25 mins behind schedule is beyond ridiculous.

*************************** spent alot of time at our house. He thoroughly did the inside and outside. I am going to request him again. Thank you ***! and Green Mango :))

We sincerely appreciate your feedback and are so happy to hear that you had a great experience!