ComplaintsforTowne Square
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They are dishonest during the move out process. They claim they do a move out walk through but that is not true because they give bogus charges to steal your deposit.Business response
08/03/2023
Hi ****** - thank you for your feedback, I am so sorry to hear of your concerns. It is always our goal to be fair and transparent and provide the best possible customer service. I am truly sorry if our communication was not sufficient during this process. I know my assistant manager has already been in contact with you and reviewed the charges/photos with the maintenance supervisor but if you have any outstanding questions or concerns about your move-out statement please feel free to reach out anytime. Sincerely *****************/Community Manager
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.