ComplaintsforEarnhardt Honda
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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought my 2023 Honda Accord Hybrid in mid September of 2023. Car has only 2k miles and I have already been here multiple times for tire problems. Last week, my left rear tire gone bad and had to buy a new one for $200 and now today I am back here again for my front tire problem. It cost me another $203. This dealership sold me a new car with faulty tires and it costing me time, money and hassle. I have never used air compressor this many times as I have used for my new 2023 honda accord sport hybrid.Business response
11/28/2023
Earnhardt Honda is aware of Mr.******* concerns. Earnhardt Honda did not manufacture Mr. ******* vehicle or its tires, and neither caused nor contributed to any of the issues **************** claims to have with his vehicle. Earnhardt Honda has nevertheless diligently resolved his complaints regarding the tires on his vehicle when he has brought it in. Further, on or about November 22, when **************** most recently brought his vehicle in with new damage to the sidewall of the right front tire,Earnhardt Honda replaced the tire free of charge despite having no legal obligation to do so. Earnhardt Honda will continue to assist **************** in any way it reasonably can in this matter, and for any other issues he may have with his Honda.Customer response
11/28/2023
Once I filed a complaint, they replaced my front tire and did not charge me. I really appreciate that. All I am looking for the refund of $203 that I paid for the rear left tire with exactly same problem a week before the right front tire problem. Earnhardt Honda sold this brand new car to me with tires. Thank you.Initial Complaint
04/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Remove address from mailing list-DO NOT CONTACT I have received multiple direct mail flyers from Earnhardt Honda . Please remove my home address from your direct mailing list immediately. I do not want to receive any additional mail from Earnhardt Honda ever again. One of my values is the environment and I am trying to limit the amount of mail that I receive. Junk mail produces more than 51 million metric tons of greenhouse gases annually and it adds 1 billion pounds of waste to landfills each year. Please email me back to confirm that my home address has been removed from your database and that I will no longer receive any mailInitial Complaint
04/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 16 April 2023, I went to Earnhardt Honda in ****** for the information of a vehicle that I found using an affilated business "*******************". I met a salesman for the dealer, *******************************, who showed me the vehicle. I requested the dealer invoice for the price of the vehicle that was entitled to me through the *******************. I was shown multiple different prices for the same vehicle because everytime I had a question about the price breakdown he would leave with the paper and come back with another paper that had the pricing numbers changed. This happened a minimum of three times before a manager named ****** came over and began to berate me into buying the vehicle. I was in the process of getting the pricing of the vehicle that they refused to fully give me. They would not explain the pricing breakdown or interest rate associated with the loan options. The only thing shown was monthly payment depending on the length of the loan term. When I asked for the third time for a copy of the vehicles pricing paperwork they refused to give it to me and ******************************* told me, "You're not a serious buyer and only want to use the pricing to go to another car dealership for leaverage on another purchase". I find this infuriating since I was a serious customer and they would not even provide me with a copy of the vehicles information and dealer invoice that was to be guarenteed since I was referred to Earnhardt Honda through ******* It is my desire to have this dealership, Earnhardt Honda in ******, to be investigated for unlawful business practice, bait and switch, and discrimination. I believe I was discriminated against for my background since I am a Disabled Veteran. I posses the means to buy a car and was not given even the bare minimum of the vehicles information. They told me if I wanted to have a copy I needed to take a picture. So I did and left the dealership. I hope this matter is taken seriously and a proper investigation is conducted.Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Never returned 7 calls maintenance remindeR popped up after 100 miles and 2 weeks after having a n outrageous service done. In all the years i have had hondas in 3 different states I have never had a new code after a service, either the techs there did not do what they said they did and changed me for it, or forgot to reset the reminder. Rude and unprofessionaland this is without a doubt the worst service and not DEALERSHIP I TRUST AT ALL!Business response
01/25/2023
Earnhardt Honda (EHV)acknowledges **************** concern. EHV was disappointed to learn of Ms.******* frustration; however EHV asserts it performed all repairs and maintenance property and denies engaging in any wrongdoing or misconduct in this matter. **************** brought her 2018 Honda CR-V into EHV on or about December 3,2022, requesting an oil change, tire rotation and replacement of the wiper inserts. EHV recommended rear differential fluid service, transmission service and coolant service based on the time, miles, and no prior history of **************** vehicle being seen at EHV. Upon the approval from ****************,EHV proceeded with the recommendations provided.
To answer **************** further regarding the reminder on the differential fluid service and the interval,Honda ************* (Honda), recommends the service at ****** miles and every ****** miles after. In addition, Honda has a maintenance minder (minder) to monitor this as well and the system will show letters and numbers. Lastly, the interval recommendations may move up depending on the climate, which applies to all fluids, rubber and plastics on vehicles.
EHV denies any wrongdoing in this matter, nor could **************** allege, that the dealership has violated any laws or regulations. If **************** would like better clarification please reach out to EHVs service department.
*********************/Authorized Representative of the dealership
Customer response
01/26/2023
My complaint was that I had a code pop up 2 weeks after the service for an oil change, which indicates the oil was not changed or the tech did not know what they were doing or sloppy work. As far as the diffrential, she is giving a totally diffrenet explanation than ********* given for this service. Its it not the first time my car was serviced by Honda , and Honda ******* told me that this is not normal and my car should have been checked for a more sererious problem if that needed to be done before 50k miles I purchased this car new from Honda and have never need told this before. Earnharet are liarsBusiness response
04/11/2023
Earnhardt Honda (EHV) spoke to **************** on or about February 8th regarding her original complaint and has refunded her in the amount of $120.11 for the rear-differential maintenance performed. It is EHVs understanding that this matter has been resolved to Ms. ******* satisfaction. Earnhardt Honda denies any violations of law or any other wrongdoing in this matter.
*********************/Authorized Representative of the dealershipBusiness response
04/11/2023
Earnhardt Honda (EHV) spoke to **************** on or about February 8th regarding her original complaint and has refunded her in the amount of $120.11 for the rear-differential maintenance performed. It is EHVs understanding that this matter has been resolved to Ms. ******* satisfaction. Earnhardt Honda denies any violations of law or any other wrongdoing in this matter.
*********************/Authorized Representative of the dealershipCustomer response
04/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a brand new car from them had to take it in because it was going to the right and I had to fight hard to correct the car so that I didn't hit a wall. I took the car in and they found nothing wrong they said but it happened a few more times. I have to drive this car to school and work and it's not safe. They can car less about my safety.Business response
04/26/2022
Earnhardt Honda is aware of Ms. ******** concern. Earnhardt Honda admits no wrongdoing and has reached a satisfactory resolution with the customer. ****************** offered to rescind the complaint.
****** De Los ******/Authorized Representative of the dealershipInitial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/09/2021 I notice the power steering problem notification came up on my dash which was caused the vehicle to have problems when I would make turns. On 11/10/2021 I noticed the vehicle still had the steering wheel problem as well as the lane mitigation, check light engine, hill start light, road departure light, LKAS light, speedometer was not working and other warning lights. On 11/12/2021 I took my vehicle into Honda and the service advisor stated the problems were due to the rodents getting into the vehicle and chewing the wire. The service advisor only sent one picture to show the wire and could not state what rodent and could not state or show any signs of rodents. The service advisor stated warranty would not cover due to it being a rodent problem. I request to speak with a financial advisor to bring up my warranty and I still have not spoke with a financial advisor and no response to my phone calls. The service advisor then stated they would take care of the problem in which they applied special rodent tape. After picking up my vehicle and only having it for 2 days the problems occurred again. On 11/15/2021 I took my vehicle back and they stated now it is a family of rodents that chewed up the wires and warranty could not cover it. Honda failed to answer my phone calls, failed to identify what rodents, failed to show any signs of rodents and failed to fix the units issues with the vehicle.Business response
11/30/2021
Earnhardt Honda is aware of ******************** concern. When ***************** brought the vehicle in the first time on or around 11/12/2021, there was evidence of chewed wires and rodent f**** in the engine bay. The customer states in her complaint that we provided her photo evidence of the chewed wires;however, we were unable to speculate the type of rodent. Earnhardt Honda got the wire repair covered by warranty and no payment was asked of ****************** when she picked up her vehicle.
When the vehicle was brought in the second time for the same issue, out of good faith and excellent customer service, ********************** graciously offered to pay for ******************** vehicle rental and the repair to the damaged wires since it was not covered by warranty a second time. Again, we were unable to speculate what type of rodents as requested by the customer. When ***************** picked her vehicle up, *********************, the service manager, provided her with additional photographic evidence of the before, during, and after the repair. No payment was asked from ****************** for the rental vehicle or repair.
It was highly suggested to the customer to look into vehicle rodent deterrents that could be purchased outside of the dealership, as this recurring issue is not a fault of the make and model of the vehicle nor Earnhardt Honda. Earnhardt Honda does not admit any wrongdoing and has gone above and beyond for ******************.
****** De Los ******/Authorized Representative of the dealershipInitial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The issue at hand happened May 14, 2021. My father who is 72 years old went in for a covered, standard oil change with the dealership. My father has had signs of memory loss and is seeking treatment for dementia. The dealership convinced him to trade in his 2018 Honda Fit Sport that is worth a trade in value of $12,450 for a 2018 Honda CR-V EX with a retail value of $28,540. He left the dealer paying $42,384 for the ********* which included a trade in. He is using his retirement money to pay $1384 a month for this vehicle. He was completely ripped off and taken advantage of. We have not contacted Honda about this yet, but we need to know what steps to take to return the car and get his old car back. Subsequently due to his dementia, his drivers licence has been revoked.
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.