2 Customer Reviews
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Review from Vivia W
1 star06/02/2023
We bought a 2017 suburban on February 23 from this dealership. It was advertised as like new condition. We drove four hours to buy this vehicle. I’m looking at the vehicle. It did look like it is in brand new condition. The other seats look like they’ve never even been used. Upon buying the vehicle. We thought we were informed. We got a three month warranty for the vehicle. We did not buy the extended warranty because the vehicle only had seven 72000 miles on it. Upon getting home the paint chips that had been repaired had already came off. The leather seats that looked and appeared to be new had been painted and started peeling immediately. And then at 3 months 1 week of ownership and only 4400 miles out on it the transmission goes out. The Dealership then informs us the car was sold as it and would not help. Thankfully a more local dealership was able to get Chevy to cover some of the cost. But this Dealership offered no assistance. No help. Would not recommend this place to anyone. We have never had a Dealership sell us a car and not stand behind it.Review from Jenny M.
2 stars07/13/2022
Horrible title department, and customer service. Signed papers on vehicle April 1, 2022 and am still waiting on all the needed lien releases for getting tags. Finance manager tried to pass the buck as to why the delay, and even suggested that I go to the local tag agency and ask them if they would “do me a favor” and let me have my tag even though all the required paperwork wasn’t available. Thus trying to get them to do something illegal. Will never purchase another vehicle at this establishment, nor will I recommend them to anyone. The only positive I can say is the salesman was a very nice person who unfortunately had his hands tied by the ineptitude of the other staff members.
Superior Chevrolet Buick GMC Response
07/27/2022
We understand Ms. M*****'s frustration with the delays in the titling process. Our Titles Department has been working with multiple banks and with the states of Arkansas and Oklahoma to secure the proper documentation that for her title. Unfortunately we have encountered significant delays, which have been common over the last 18-24 months. We will continue to work on Ms. Morgan's title paperwork until we have all issues resolve.
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