ComplaintsforLanders Toyota

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 01/02/2024, my 15 year old son had an error code on his 2022 Tacoma Trail that we bought new at Landers. The code was for "foot on brake and accelerator simultaneously" and put the vehicle into a limp mode. He took it to Landers where they asked him to leave it. They called him later that day and told him that it was ready for pickup. At pickup, they charged him $176.70 before they would relinquish the keys. That charge was to read the code and then to blame it on an aftermarket part. ($148.95 labor and $14.90 “shop supplies” + tax) At no time did anyone tell him there’d be a charge to read the code, as the vehicle still has less than 9K miles! No one asked for permission to clear the code - they just took advantage of him at pickup due to his age. My other Toyota dealer wouldn’t put a $0.05 valve cap on my Tundra’s tire without asking permission first! I immediately contacted the service department who didn’t sound to be concerned with the ****er. In fact, my son received a text from a "**** ******" in the service department erroneously stating that not only did they diagnose the problem, but they fixed it by removing this "aftermarket device." This is not true, as my son had to do that. They truck was returned exactly as it was delivered. Additionally, ****** threatened to "turn this around" on my son and I when I dispute the charge to my credit card company. Simply a disgusting way to do business and treat a customer.

  Business response

  01/10/2024

  Dear BBB,

  I can report the following from our GM: “There are two sides to this story.  Ours is simple.  He sent his 15-year-old son into a dealership with a complaint about his vehicle with low miles on it.  The car is owned by Mr. ******* but driven by his son.  The son placed an after-market pedal commander on the truck, which caused a warning light to appear on the dash.  Our advisor told the son that we would investigate it and if covered under the factory warranty, make the repair at no charge to him.  We also advised that if it was not a covered repair, they would be responsible for the diagnostic fee and the repair.
  
  We asked the son whom we should speak with once a diagnosis had been made.  The son advised that he wanted us to contact him, which we did.  The son authorized the work and paid via MyKaarma.  When the charge hit his dad’s credit card, Mr. ******* called us extremely mad about taking advantage of his son.
  
  Mr. ******* contacted the BBB before speaking with me.”
  
  At the end of the day, we have provided a refund to the consumer and therefore feel confident that this should get the case closed out.

  Customer response

  01/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that while the dealer's narrative may not completely align with the facts, the resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  05/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2010 Toyota RAV4, from the Landers Toyota, and my vehicle was illegally repossossed illegally, against my will, after my vehicle was paid for in full, while in an active Chapter 13 Bank Ruptcy, and Landers illegally, and wrongfully stolen my vehicle, against my will. and now I have no vehicle at all to drive, and I am in need of a new replacement vehicle paid for in full by this Company, Landers Toyota, and I am demanding a fair settlement of compensation concerning punitive damages, and concerning illegally repossession of my vehicle, which was illegally taken from Ms. ****** without a right. And yes, I have all my legal documentations as verification, and now I donot have a vehicle to drive. address: located at 10825 Colonel Glenn Rd, Little Rock, AR 72204-8011

  Business response

  05/18/2023

  Dear BBB,

  Regarding Complaint ID: ******** - Ms. ******** ******, we would like to clarify that a repossession of the vehicle would not have been done by the consumer's bank or credit union - not our dealership. If we were to have the VIN to the vehicle, we could try to assist by further looking into this issue for the consumer. However, ultimately the repossession and the customer's concerns have nothing to do with us. As a result, we would be happy to assist the customer in learning more about the situation, but the complaint should get closed.

  Please let us know if you have any additional questions.

  Business response

  05/19/2023

  Please provide the VIN # to the vehicle so we can contact the lender and do further research on the matter. Once we have the VIN # we are happy to contact the lender on the customer's behalf and see what truly transpired. As a clarification again, Landers did not repossess the customer's vehicle - that would have been done by the customer's lender or credit union. 

  Customer response

  05/19/2023

  
  Complaint: ********
  
  I am rejecting this response, because the Landers Company is not been fair, my S, I was not a borrow of a bank loan, or any loan, and I was not in a creadit union, my vehicle was illegally taken, while in an active Chapter 3 Bankruptcy plan, and before I filed Bankruptcy my vehicle was already paid off, and while I was in an active Bankruptcy I have paid a total of over 60,000.00 in Bankruptcy, and my SUV-RAV4, Toyota was paid for in full, and due to punitive damages I am demanding a new replacement SUV-vehicle paid for in full by the Landers Toyota Dealership Company. However, to get the VIN #, you would have to contact the Landers Dealership, and or contact the Arkansas State Revenue Department. I am still in disagreement with the Landers Dealership Company, this is is still unresloved, and my vehicle should have never been repossossed, this was an illegal wrongful repossossion. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Care from Landers Toyota in August of 2020. This was the first car I ever bought, so I didn’t know the necessary things needed. Turns out, Landers Toyota sold my car to me without ever having the title. About two months later, I realized they never had the title. From then to now, I have called MANY times to try to get this title. They still do not have my title, saying that it’s in another state and they have to get it from an auction. I haven’t been able to renew my tags without lifts, and have been in contact with the DMV to figure out how I can renew tags without any title. I’ve been falsely told by Landers Toyota that they have it, they’re sending it, given many false timelines, etc. Landers Toyota is selling cars without having titles.

  Business response

  03/06/2023

  Dear BBB,

  Our office originally sent this customer's paperwork out on August 25th, 2020.  It was an out of state title and was sent out certified, however the tracking said "unavailable".  We gave this customer a letter and TIMA to register on Sept. 30th, 2020, and she did so. Our staff received a phone call from the customer that she was still in suspense, and they started working with ****** from a title company to get this title so we could clear suspense for her.  According to ****** the title has printed and she is just waiting to get it from the person that was helping her on it. We are hoping to have the title in our hands within the next week or two. We also go a lift at revenue for this customer to be able to renew her tags so she will be good in the meantime. We also emailed ****** again on March 3rd. 
  
  We feel confident that we can get this matter resolved within a reasonable time and our office staff has reached out to the customer (left voicemail) to ensure her that we are working hard on getting this resolved. This is something that unfortunately happened during height of COVID times and was drawn out because of it. However, our staff is working hard to get this issue resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩