Business ProfileforEntergy Arkansas, LLC

I manage ******** ******* **********. We participate in the ATO program. When residents move in, they have to get the account in their name. Most often, the account switches with no disruption however many times, the power is shut off for verification for several days. This has almost always been for our foreign residents. I'm assuming it's because most of the time they either have a new ssn or in some cases don't have one and so the verification takes longer. However, if that is the case, why do they shut the power off until they are approved? Why can't it remain in our name until the switch like with every other apartment? Currently, Apartment #41 has been without power for three days. The residents and the office staff have called both Entergy and the Public Service Commission trying to get help with this. However, we are told "You have to wait for the verification process". We have asked if in the mean time, they can keep the power in our name so they are not without power. Entergy says no due to the pending work order. It doesn't seem right for these residents to suffer like this. They have lost their food from their fridge, have no heat/ac and are in general very uncomfortable. We are sick of this happening. We want their power to be turned on immediately and for someone from Entergy to help us prevent this from happening to future residents. This has happened probably about 5 times in the past 12 months. Why does the power have to be shut off during verification? That doesn't make any sense.. Please resolve. Thank you.