ComplaintsforThe Bath Planet of Arkansas, LLC
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Complaint Details
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Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Contracted for a walk in shower. After installation, shower door leaked and wall panels were not attached to the wall in all places. Bath Planet came out and worked on the problem. After repair, door still leaked and Caulking at the seam looked worse. Since then, the clear caulking around the bottom of the shower has mold behind the caulking that looks terrible. The company told me I had a year warranty on the work and now I am told it is for materials only. When I contacted them about 6 weeks ago, it was no problem and they would send someone out to look. With no response I called again and was told they would not come unless I paid themBusiness response
09/22/2023
Each office is independently owned and operated. The contract is with Bath Planet of Arkansas, ph ************* The complaint has been sent to them directly.Business response
09/25/2023
We are going out to the customer's house to perform a service call. Our warranty covers our acrylic walls, bases and accessories. Shower doors are not included in our lifetime warranty. When a customer does not want to pay the service call fee, we assume they are going to go another route. So, we close the ticket and move on.
We are going to reiterate this policy and leave a copy of our warranty for his records.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.