23 Customer Reviews
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Review from Peter P
1 star02/28/2024
The worst delivery company in the world. never have good attitude to resolve issue. They have my address and told them my phone number, they said they don’t have phone from the paper so always sent to salvage. Lost $50k due to several failed deliveries. All other delivery companies can reach me or send to me correctly from same shipper, only this company always missed my delivery. Never considered to resolve issue Don’t do business with company. NEVER NEVER NEVER
ABF Freight System, Inc. Response
03/06/2024
We're sorry you didn't experience great service, Peter. This isn't what we want or expect for our customers, and we've reviewed your shipments to determine the root cause of the issue. Since there was no contact information on the Bill of Ladings for the shipments, we could not reach you to schedule a delivery. We've worked with leaders in the area to associate your phone number with your delivery address in order to resolve this moving forward. We value the opportunity to address your concerns and welcome you to share any additional feedback or comments you may have with our team. Thank you, Brooke D.Review from CHRIS M
5 stars01/17/2024
Our delivery person, Brent, out of Roanoke, VA location. Excellent service and very friendly. Kept in touch regarding delivery time, as schedule may change due to unexpected events, traffic and other delays from other customers. Will use again.ABF Freight System, Inc. Response
01/22/2024
We're glad you had an excellent experience with Brent during your delivery, Chris! Thank you for choosing ABF and for taking the time to leave a review.Review from John H
1 star11/27/2023
A scammer company, I shipped a small pallet, they quotes $441.63, I paid it in full. Then after one month, this scammer company charged us another $610.72 and said payment adjustment for classification change. This is compaltely a scam, what I shipped is office suppliies, there is no any poison or dangerous materials, there is no way to add $610.72 more. We have to chrageback with our credit card. Stay away from this scam company, this scammer company is playing "bait and switch" games, never trust their quotes. It seems relatively cheap quote (not cheaper than Tforce or others) turn out the most expensive one. Will never use or recommend this thief company.ABF Freight System, Inc. Response
12/08/2023
We're sorry to hear about your experience, John, and we would like to look into your shipment further. Would you mind sharing your PRO number and any additional information with us at [email protected] so we can follow up with our specialists? Thank you, Brooke D.Review from Michael M
4 stars11/21/2023
Very helpful my wife and went there in a panic to put kast minute items on a crate and even though they were already loading them they allowed us to add the items it was above and beyond thank you ABFABF Freight System, Inc. Response
12/08/2023
Thank you for sharing your experience with us, Michael! We're glad our team was able to assist, and we value your business. Thank you, Brooke D.Review from Ma S
1 star09/13/2023
Horrible experience. Got a 1-hour automated complimentary call, but waited 4 hours for delivery. When I explained to the driver that I was losing time at work to wait this long, he explained he had to take his lunch--but that he was the one that sent the 1-hour message--and couldn't manage to update me on the progress (I know he had my phone number: he tried to call while I was standing in the driveway for him to unload).Review from Justin V
1 star08/30/2023
Customer service = 0 stars Coordination = 0.5 stars Pricing = 0 stars Timeliness = 0.5 stars (half a star as they did eventually show up). I had to add the above to get to 1 star. Might be one of the worse run companies on the planet. Good luck.Review from Greg R
1 star08/28/2023
Driver was rude supervisor was worse. Poor customer service. Don’t do business with this company.Review from Saundra L
5 stars08/10/2023
Amazing service. Friendly, courteous and efficient. Had to make our delivery between a truck/trailer and cars lined up across the street Definitely. 5??rating!Review from Emma L
1 star08/08/2023
Terrible. A 400lb box consisting of a treadmill, was dumped on our driveway with no help from the driver and no way to move it into the house. How do you expect a man and women (over 50's) to lift a 400 lbs box into the house. It was really stressful and took 2 hours and it was over 100 degrees outside. Worst experience in my life and I will no longer be using a freight company. The driver was unfriendly and did not offer any help or assistance. Just dumped the box and left. It completely stressed us both out and both agree to never move anything by freight again. AND it was meant to be a 4 hour window to deliver and it took almost 5 and a half hours!!! AND the box was smashed in and no care was taken with something that cost us almost $5000 !!!Review from Matthew L
5 stars08/01/2023
Just got my Home Depot vanity delivered this morning. Ryan Stapleton called in to dispatch to communicate a minor detail to the driver. Richard showed up with a smile and stellar attitude. He was very personable, likable and I enjoyed our short conversation getting to know each other. It's important to note that the last thing a customer sees is the driver. They represent their company and if they're in a bad mood or their attitude sucks...it's a reflection of the entire company. This is true for all companies with hard working delivery drivers. In a day and age where it's hard to find good help, ABF should be proud to have Richard as an employee. His attitude made me want to write this review! Thanks Ryan and Richard! Thanks, Matt L*******
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