ComplaintsforMax Motorsports, Inc.

• Initial Complaint

  12/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction Date: November 18, 2021 Amount paid: $1,644.22 Business: Max Motorsports The business fixed the clutch on my motorcycle. It took approximately 2 months. Upon picking up my motorcycle, I was told that the battery was dead and it had to be jumped with charger cables. When I asked why the battery was dead, the shop said because it drained while the shop fixed it. I rode the bike home and the battery did not work the next morning. I took the battery to ******************* and was informed that my battery cells were dead and need to purchase a new battery. I requested Max Motorsports reimburse for the cost of the battery, however they offered 10% off a $119 battery. I purchased a new battery from ****'s for $89. See receipt attached. I request the shop reimburse me $89 for the battery that I purchased, due to their negligence.

  

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/12/21) */ Contact Name and Title: ***** ****** - Owner Contact Phone: XXX-XXX-XXXX Contact Email: *****@maxmotorsports.com Customer brought this unit to us with the battery dead and a complaint the clutch was not working. We charged battery to test ride unit. Tech diagnosed and fount it to have a bad clutch. Unit was parked and disassembled to investigate. We ordered clutch parts on Sept 16 and let customer know some parts were on backorder and could take several weeks. The parts arrived. On October 13, we started the repair and discovered more broken parts in the clutch. These parts were ordered at that time. Remainder of parts came in November 15. Bike was completed. Due to sitting a long period of time the faulty battery needed to be charged again. Customer was notified unit was ready for pickup. When customer arrived days after being called it was made known the battery was weak and needed to be replaced. Customer declined due to spending so much on clutch repair. Bike was ridden home November 18. On Nov 22 customer reached out saying bike wouldn't start. It was addressed again the battery was weak and could be the reason, among other possible reasons. We told customer we could help with that. Customer then waited until Nov 30 to reach out ask us to order quoted part to fix unit. We told customer that part was in stock, no need to order. Customer stated on Dec 1 he would come by for part but never came to us. The on Dec 17 customer reached out. He felt battery was indeed dead. Asked for discount on battery "since it wasn't his fault" Given it's not the shop's fault either, in goodwill we told him we would discount battery 10% and not charge any labor ($50) to install new battery. We were given no response. We are more than happy to provide a copy of the repair order. It clearly states that the battery was dead when unit was dropped off. We are also happy to provide screenshots of the text message correspondences between our service manager and customer. Consumer Response /* (3000, 7, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The motorcycle was dropped off with the battery working, but the clutch not engaging. The ignition was left on which caused the battery to drain. If the battery was an issue initially, why didn't they recommend replacing the battery? The response doesn't make sense, but shifts the blame to the customer.

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