ComplaintsforAlfa Insurance Company
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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 4/4/24 I called the roadside assistance service provided by alfa to inquire if a tow was covered from the repair shop to my home. The person I spoke with told me I would be covered by the roadside assistance. The following morning I called out to my work to handle towing the vehicle and was told it was not covered when I called to get the tow. I was forced to not only lose my day's wages but also to pay put of pocket for a tow that I was assured would be covered just the night before. I find this dishonest, perhaps even fraudulent and it has caused me a great amount of distress. I never would have called out of work or arranged for transport and incurred those expenses if I were not already assured by the representative that the service would be covered.Alfa representatives absolutely refused to take any measures to ammend the situation and quite frankly were rude and condescending.Business response
05/02/2024
Call and left message for ***************************** asking for copy of towing receipt, he has not responded.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.