ComplaintsforL & M Tires & Automotive, Inc.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  TOOK MY VEHICLE TO BE WORKED ON HE SAY I NEED A STARTER HE PUT IT ON AND HE SAY I HAD A OIL LINK HE PUT VAL COVER GASTIC I PAID 651 DOLLARS THAT THURSDAY TO GET IT OUT SHOP FRIDAY I GOT OFF WORK TO GO TO THE STORE IT STARTED ACTING UP MAKING LOUD NOISE I CALL HIM HE SAY HE WILL SEND A WRECKER TO PICK IT UP FRIDAY SATURDAY HE TOLD ME THE MOTOR WAS GONE

  

  Business response

  04/11/2022

  Business Response /* (1000, 9, 2022/03/23) */ MRS ******** HAD HER 2015 KIA OPTIMA TOWED INTO OUR SHOP ON OR AROUND 1/20/22 FOR A NO START ISSUE AND A OIL LEAK. UPON INSPECTION OF VEHICLE WE FOUND STARTER WAS BAD VEHICLE WOULD NOT TURN OVER. MRS ******** WAS GIVEN A PRICE TO REPLACE STARTER INWHICH SHE AGREED TO THE REPAIR WITH THE UDERSTANDING THE STARTER HAD TO BE REPLACED INORDER TO CRANK THE VEHICLE. WE REPLACED STARTER AND VEHICLE CRANKED UP. VEHICLE SEEMED TO RUN FINE AT THIS POINT. MRS ******** THEN WANTED US TO REPAIR OIL LEAKS WHICH THE ONLY THING WE FOUND LEAKING WAS THE VALVE COVER GASKET WHICH SHE REQUESTED THAT WE REPLACE AND CHANGE THE OIL WHICH WE DID. OUR TECNICIAN HAD DRIVEN VEHICLE TWICE AND RECHECKED FOR ANY OTHER LEAKS AND FOUND NO OTHER LEAKS AT THIS TIME. MRS*********** PICKED VEHICLE UP ON 1/25/22 WITH XXXXXX ***** ON IT AND DROVE VEHICLE FROM MOBILE TO ******** AL AND ON 1/28/22 CALLED IN PROBLEM WITH ENGINE MAKING NOISE UNDER CAR. WE HAD MRS ******** VEHICLE TOWED FROM ******** AND BROUGHT BACK TO SHOP IT HAD XXXXXX ***** ON IT WHICH HAD DRIVEN OVER 275 ***** SINCE PICKED UP. WE INSPECTED THE VEHICLE CHECKED FLUIDS FOUND ALL TO BE NORMAL WE AND CHECKED MOTOR TO SEE IF LOCKED UP AND WE FOUND MOTOR BINDING MAKING A RATTLING NOISE IN LOWER END OF MOTOR. MRS ******** WAS UPSET AND BLAMED US FOR ENGINE PROBLEM BUT UNFORTUNATLY MOTOR ISSUE HAD NOTHING TO DO WITH THE REPAIRS WE PERFORMED MRS ******** HAD TO HAVE A WORKING STARTER AS THE VEHICLE WOULD NOT TURN OVER WHEN CAME IN WE INSTALLED NEW STARTER AND IT CRANKED RIGHT UP OIL LEAK WAS MINIMAL OIL CHANHE WAS MAINTENANCE ALTHOUGH WE DONT HAVE RECORDS ON MAINTENANCE PERFORMED PRIOR ON VEHICLE . WE TOWED VEHICLE FROM ********* AT NO CHARGE AND MRS ******** HAD TOWED TO DEALER WHERE ACCORDING TO MRS ******** KIA HAD ISSUES WITH THE MOTORS AND HAD SOME WARRANTY ON THEM. THEREFOR I CAN SEE NO REFUNDABLE ITEMS THAT WOULD APPLY TO THIS REPAIR AS ALL REPAIRS THAT WERE PERFORMED ARE STILL INTACT. OUR REPAIRS TO MRS ********'S VEHICLE DID NOT HAVE ANY BEARING NOR CAUSE ANY INTERNAL ENGINE ISSUES WITH THIS VEHICLE BART *****

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